Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/21/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 4/8/23 we hired Fast Track moving out of Cleveland TN to unload some pods for us in our house. They were suppose to be there at 1 and didn’t show up until 4:30. ****** ******** the owner was there and the ended up putting my washer and dryer on a dolly without securing it. The dryer fell off and ruined the bottom with huge dents. I asked him what we could do about it and he said send pictures and text him at the first of the week. He would send someone out to repair or replace it. I did. After multiple texts I could never get in touch so my wife tried. He then stated that he would meet us on a Friday. I waited and he ended up calling around 11 on that Friday and said he wouldn’t be able to make it. I told him, just give us our move fee back which was $290 and we’d call it settled. He agreed. After about a month and a half I have yet to see any refund or hear from him. We work hard for the things we have and the dryer was a little over a year old. I know things happen but I just want things to be made right. I have pictures and text from the incident. All I’m asking for is my 290 dollars back.

• Initial Complaint

  Date:12/07/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 1 Fast Track movers arrived 20 minutes late. All of our furniture and belongings were already boxed up and ready to move, we requested that they break down the beds. They didn’t bring any tools to, and we had to go to neighbors to borrow tools for that to happen.The movers did not wrap any of our furniture etc.. they just began loading it. At the new location upon unloading one of my chairs was damaged (will upload photos) and I ask the mover and he stated he didn’t know and that he would check the truck. Once he went outside I saw him bend down and pick up something..he came back in and stated that the missing piece was not on the truck! I stated that the chairs(set if 4) were not damaged before hand and that I had placed plastic on them because I didn’t want them dirty prior to! After they were done unloading they left and we discovered several other pieces damaged. My husband and and I were leaving to go to the old place to retrieve some more items and saw a piece of the chair that was as broken off. I text the owner (*****) had a phone conversation with him and explained to him what happened, he agreed to come and pick up the chair and have his wood guy repair it. After repeated attempts and unanswered calls and text messages he finally came to pick up my chair to repair it 3 weeks later and promising that it would be ready the next day which didn’t happen. I continued to text and ask for updates and he would respond 3/4 days later and say it’s ready set up a date and when I would he would not respond back for days later. The chair was finally returned 3 1/2 weeks later and the repair job was horrible(pictures will be uploaded) the shackle or whatever product he used was still wet and soft. The chair is RUINED! And his response was it wasn’t real would, I had no proof his guy done it and by law he had 90 days to repair it!
  
  Other items that were damaged was a fire place and china cabinet

  Business Response

  Date: 12/11/2022

  The customer asked us to repair her broken chair. We were not completely sure if it were us who damaged the chair, but we still agreed to offering the repair. Keep in mind, we are not required to offer repairs for any damages. Occurred during moving helper jobs. We honored our repair and upon returning the chair the customer was not happy with the repairs. We offered to attempt a repair again that the customer would be happy with but we were denied the opportunity. 

  Customer Answer

  Date: 12/12/2022

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  his statement is not true.. I have audio recordings and not once did he offer to fix it.. what he said was that it wasn’t real wood. And as a side note whatever he used to “repair” the chair still has not dried completely! 
  
  
  
  Sincerely,
  
  
  **** *****