See Hours
| Monday | 9:00 AM - 8:00 PM |
|---|---|
| Tuesday | 9:00 AM - 8:00 PM |
| Wednesday | 9:00 AM - 8:00 PM |
| Thursday | 9:00 AM - 8:00 PM |
| Friday | 9:00 AM - 8:00 PM |
| Saturday | Closed |
| Sunday | Closed |
About
Overview
BBB Accredited Since: 8/3/2009
Years in Business: 26
BBB Accreditation & Rating
About This Business
Products and Services
Business Details
- BBB File Opened:
- 5/1/2009
- Business Started:
- 1/1/1999
- Business Started Locally:
- 2/6/2009
- Business Incorporated:
- 3/31/2010
- Type of Entity:
- Corporation
- Business Management:
- Ms. Jenny Hughes, Call Center Manager
Additional Contact Information
- Principal Contacts
- Ms. Jenny Hughes, Call Center Manager
- Customer Contacts
- Ms. Jenny Hughes, Call Center Manager
- Kelly Hunt
- Fax numbers
- Primary Fax: (423) 479-9224
- Additional Email Addresses
- Primary: Email this Business
Additional Information
- Refund and Exchange Policy
- The company indicates they provide a 1-year period to to return an unused part. On their website the company states that they issue a full refund of the product cost minus shipping costs on products that are new and have not been installed or show signs of installation such as scuff marks.
The company lists the following exceptions on their website: "Outdoor Power Equipment has a 30-day warranty and return policy from the date of purchase. Return parts should not be installed or show signs of installation such as scuff marks. All items must be returned in original packaging. This includes retail boxes, packaging and all accessories originally included with the shipment.
Outdoor Power Equipment parts have a 30-day return policy which excludes normal wear items such as Blades, Belts, Blade Adapters, Blade Spindles or Mandrel Assemblies, Filters, Grass or Vacuum Bags, Recoil Pulleys, Shave Plates and Skid Shoes." - Business Categories
- Major Appliance Parts
More Resources
Featured Content
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.