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Business Profile

Fast Food Restaurants

Freddy's Frozen Custard and Steakburgers

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:04/28/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    2 complaints about the same thing, a month apart. 2-24-23 in drive-thru order #***, part of order was Crispy Chicken w/cheese--have had this many times, but this was cold, 2 skinny pieces of chicken, dried up and nasty. Tried to eat but had to pitch--missing in this order Lg Fries-Sent email as was told and got response that they received--not a word since.
    3-20-23 drive-thru order #***, Missing part was again, Crispy Chicken w/cheese And French Fries Again called store, told Mgr. was told to send email. I filled out everything but email was rejected because it said I have a pending complaint already. Called Mgr back but said there is nothing he could do. Only Corporate office could help. So, now I'm out $5.89 X 2 for Chicken Sandwich, $.75 X 2 for cheese and $2.99 for Lg Fries and $2.49 Fries = $18.76 Plus Tax
    And no response, left Msg on Corporate #, no response from anyone, anywhere. Doesn't look like a large amount, but if this can happen to us-twice- they are making some money....
    Sad thing is, before these 2 experiences, ALL other visits have been wonderful. Good food in drive-thru and inside. Dont know what happened but someone needs to respond to the missing food and bad food that is going on there now.
    I DO have my Receipts but cant Upload.

    Business Response

    Date: 05/31/2023

    This issue has been resolved.

Freddy's Frozen Custard and Steakburgers is NOT a BBB Accredited Business.

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