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Business Profile

Apartments

SF Cleveland Studios

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:07/25/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Paid deposit $850 and rent apartment Oct 2023 through May 2024.
    Deposit returned 7/10/24 was only $650 shorting me $200 (dated 6/14/24)
    Business stated it was for damages. I requested documentation. 3 pictures revealed paint chip from shower rod, scuff mark on shelf from dishes and a scuff mark on wall. I stated that the pictures demonstrated normal wear and tear of tenant. I asked why no one contacted me when discovered with no response.
    Email dated 7/10/24 was sent requesting the remaining deposit based on the fact it was normal wear and tear with no response from business.
    7/24/24 followed telephone call with business stating they would not refund $200 and I could elevate issue to BBB, small claims court or whoever I wanted to.

    Business Response

    Date: 07/25/2024

    Thank you for bringing your concerns to our attention via the BBB. We understand your frustration regarding the deduction from your security deposit. Upon inspecting the unit after your departure, we identified several damages that required repairs, which amounted to $200 for materials and labor. This deduction was made in accordance with our lease agreement, which stipulates that tenants are responsible for damages beyond normal wear and tear.

    The security deposit is intended to cover costs incurred due to damages beyond what is considered reasonable use of the property. As such, we are unable to refund the $200 deduction.

    We value our tenants and aim for transparency in all our transactions. If you have any further questions or would like additional clarification regarding the charges deducted from your deposit, please do not hesitate to contact us directly.

    Customer Answer

    Date: 07/25/2024

     

    Complaint: ********



    I am rejecting this response because:  Tennessee landlord tenant Laws of 2024 and LAET

    1-Landlord must give itemized list of damages within 10 days of vacancy.  I was not notified until 40 days later and then only when I inquired where my other $200 was from original deposit.  Landlord had my cell number and never communicated any issues/concerns.  Also when we moved out, no one was available to inspect.

    2-Normal wear and tear versus damage from references above.  Paint chips, scuff marks are considered normal wear and tear not damage.  Under Tennessee Landlord Tenant Laws of 2024 damage is holes in walls, doors ripped off hinges, broken windows, etc.  Pictures provided by landlord and shared by tenant demonstrate normal wear and tear.


    It is obvious based on Tennessee Landlord Tenant laws as well as photo evidence, i am due the balance of $200 from my deposit.



    Sincerely,



    ***** *****

SF Cleveland Studios is NOT a BBB Accredited Business.

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