We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Travel Agency

Military R & R Solutions, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:05/28/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Our vacation package just expired, i have been calling for day and weeks but it got sent to voice maill and never a got call back. I called to ask for refund since we couldn't take the trip. But they only answered the day my package expired and just said it in the contract. No refund. We are owed a refund since it their fault for not answering.

    Business Response

    Date: 05/29/2025

    I spoke with this client yesterday May 28, 2025. I do see where she called our office. However, I am the only one answering the phone system and I did return her call as soon as I could, which was yesterday. I was indisposed last week, and I was off Monday 26th and Tuesday 27th. The client had been calling for a few days. If I had been able to answer her call when she first contacted the office, the answer would have been the same, the vacation has expired, due to the client not following the instruction sent to her in the congratulations email dated June 13, 2024.

    The client was fully aware of when her travel had to be completed, which was May 28, 2025. Once the *********** has contacted a client in writing with an expiration date, it is up to the client to contact the *********** with enough time for them to travel. You will see in the email that the client was instructed to contact the ***********. Please see attached Congratulations email dated June 13, 2024. She was also made aware that we were booking vacations six months in advance in the same email. (The client has a copy of this email)

    In regard to the refund. No refund is owed to the client which is made perfectly clear in the vacation agreement. Please see section 3 cancellation and section 4 refund policy. Refunds are issued within the first 7 days of signing the vacation agreement, which the client initialed that she accepted and understood. (The client has a copy of the agreement).

    I have attached a copy of the email that was sent to the client yesterday May 28, 2025, you will see the client received the attachments that I have sent to you separately.

    In summary the client knew that she had to give six months' notice in order to have travel completed by May 28, 2025. The client was made aware of this fact in writing from the ***********. The client did not contact us in a timely manner, which was her responsibility to do so, had she done so she would have been able to take her vacation. The vacation has expired. No refund it due.

    Business Response

    Date: 05/29/2025

    I have looked at the email that the client gave to the BBB. If this is the person that sent the complaint. They are not the client and they are not the person I spoke with on the phone yesterday. The phone conversation was more in depth than the complaint states.

  • Initial Complaint

    Date:01/16/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My husband and I booked a cruise through this company in 2022 and had payments set up for said cruise. We paid the cruise off as of 1/9/23 and recorded an email stating as much. Prompting us to call and schedule **********. We have called multiple times and left voicemails as well as emails to start our planning. We paid around $3k for this trip and are getting no help from this company. We can not schedule our trip without them and they are leaving us in the dark. The lack of action taken to help clients finalize their trips is absurd and we are beyond frustrated, having received zero customer service correspondence.

    Business Response

    Date: 02/13/2024

    ******************, has been booked on his cruise. The booking agent was unable to answer a question and referred the client back to the ************ ****************** is happy and the issue resolved.

Military R & R Solutions, Inc. is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.