Complaints

This profile includes complaints for Generation Property Management's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Generation Property Management has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Generation Property Management

  832 Georgia Ave Ste 501 Chattanooga, TN 37402-2227

• 

  Generation Property Management

  PO Box 6128 Chattanooga, TN 37401-6128

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/04/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted Generations for a unit in one of their buildings. I explained to them I was moving from across the country and needed a virtual tour. I was contacted by a Mr. ***** ******* and he showed me unit 1. I was pleased and started the application process. I paid all the fees ($1190 deposit, $1190 first months rent, $50 renters insurance, $50 building maintenance fee) then on the day of move in 10/31 after driving for 10 hours I get a call saying there’s a leak in my unit and I won’t be able to move in that one but there might be another one. I get there and they stop answering my calls. About 15 minutes of sitting outside with my ***** and all of my belongings I’m met by a very unprofessional and racist (in my opinion) ****. He asked me how are you, I stated Not great because given the situation everything was not great. He immediately said “Well we have two options, I can help you figure it out or I can leave and u can figure it out on your own” his words verbatim. So I immediately started recording. He claimed I was being too aggressive, and he felt like I was blaming him for everything. I had not raised my voice, or done anything to be deemed aggressive. But I was holding him accountable for the inconvenience. They moved me and my child unto an upstairs unit with no running water for 3 days. Which is illegal I expressed that concern. Day 4 and the water is running but there’s no hot water. I called the maintenance hotline on Saturday 11/02 and was told someone would be out this weekend. It’s 11/04 and their telling me a plumber was never contacted on their end but they’ll “try their best” to get someone today. Management will not answer my calls or texts any further. I asked for the owners contact information and was completely ignored. I had all my utilities set up in the original unit I signed my lease for. ****’s attitude / demeanor was extremely distasteful. I completed my obligations in entirety just to be met by microagression.

  Business Response

  Date: 11/14/2024

  Good afternoon,
  We dispute most of the claims laid out by Ms. ****** and would provide the following detail.
  Over the last several months the owner of this quadraplex did a major renovation and improved all of the units.  We have included several pictures.

  
  Thursday (10/31):  We learned of a plumbing leak in her unit that created a hole in the ceiling.  We gave her a courtesy call that afternoon to let her know we have discovered a problem, but that we would work with her.   One of our co-founders met her onsite to explain options to her for moving into other units while we fixed the leak.  We mutually agreed to move her into a similar unit on property.  Our staff proceeded to help her unload her mattress and belongings so that she could sleep in the unit that night as she had some issue with her moving company.  We were onsite with her until her mattresses and essentials were moved into the house.  Our team was apologetic and proactive in communicating about the issue, despite everyone's initial frustration over the Suprise leak.  We advised her to change the water into her name since it was a different apartment unit.

  
  Saturday (11/2):   We had reports that she was without water in her unit.  We had a member of our team go to her house on two occasions to address the problem.  We opened an adjacent unit and allowed her to access water from this unit.  Our team member couldn't address the issue so he called ****** Plumbing to come out on the weekend.  ****** called Ms. ****** numerous times and wasn't able to reach her to schedule.
  Sunday (11/3):  We were able to get the water in her unit on, but it was not warming.  We alerted the General Contractor who did the work, and he promised to arrive first thing Monday morning.  We offered to put her in a hotel for the evening and she didn't respond to that offer.  

  
  Monday (11/4):  The general contractor identified an issue with the water heater and fixed it that day. 

  
  We extended a credit to her account for the 4 days where she struggled with water.  She is in the unit now and everything seems to be working fine.  Our team has offered no fewer than 10 follow up calls to make sure that things are in order for her.  She has not reported any further maintenance issues. 
  Our aim is to provide a safe and working unit.  It's extremely frustrating to be without water - so we very much understand her frustration.  We regret that the issue happened, but we were responsive and able to resolve it as quickly as possible with our builder.  We are committed to keeping Ms. ******** unit in good repair.  
  

  
  

• Initial Complaint

  Date:08/05/2024

  Type:Facilities Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My entire experience with this management company has been an absolute nightmare. They are the epitome of a slum lord. The photos supplied in the ad for the property implied I got a backyard. Instead they built a house in the backyard after I moved in. The first thing I saw when I moved in was a German roach. After complaining about the problem, they wanted to charge me for an exterminator after the second visit didn’t get rid of them. They charged me over $200 extra on rent for several months because of their “computer error.” They failed to explain anything to me and even when I went to the office in person it didn’t help. The heat broke in the middle of winter and they did the bare minimum to make it livable which left me with an insane electricity bill. Now since moving out they have been trying to take my entire $1500 deposit. While trying to charge me for damage that was there when I moved in. They also have the audacity to charge me an EXTRA $100. Painting the walls and throwing away seven items out of the fridge doesn’t cost $1500+.

  Business Response

  Date: 08/29/2024

  We regret that Mr. ******* ****** had a negative experience with our business.  He was a tenant at **** ******* ****** and moved out 6/30/2024.  During his lease with us, he generally paid on time and was in good standing.  The house that he rented was fully remodeled before he moved in at greater than $25,000 in expenses to the owner.  You can see documentation of our conversations by text with ******* during his time with us. 
  
  
  Here are the issues as we understand them:
  
  His concern that a house was built behind his house.  Our firm doesn’t own the building, but manage it for the owner, who built an ADU in the backyard according to City code.  This was explained to him at the time.
  We provide extermination once per year, and the tenant is responsible from that point forward.  This is outlined in our lease agreement.
  We did have a billing error on a rental concession, which we fixed for him. 
  His heat went out on Jan 17, 2024 and we had ******** **** *** *** respond immediately and resolve the issue by Jan 19, 2024.  (work order attached)
  His greatest concern (and likely the cause of this complaint) was the fact that he didn’t want to pay for damages that he did to the property as he left.  You can see some of the damages on the text message string attached to this email.  We did explain to him that damages are covered as part of his move-out process, which is all outlined in his lease agreement.  Regrettably, its necessary to take from the security deposit when someone does damage to the property get it ready for the next renter.  He left with an open balance of $105.00 to cover damages, which he has not paid. 
   
  
  He doesn’t ask for specific damages in his compliant.  Our staff has spent time explaining the process to him, but I think the core dispute is related to him not understanding the lease.  Please let us know if you need any further information!
  
   
  
  Best,
  
  ****
  
   

  Customer Answer

  Date: 08/29/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  They are unjustly charging me for past damage.  If you go to their ****** reviews you can see that they do this to people on a pretty regular basis.  I absolutely refuse to believe that there is over $1000 worth of stuff to fix. I could understand something reasonable like $4-500 even if they really wanted to push it, which I still wouldn't have agreed with but would’ve let it go.  There is absolutely no way that I owe them any money.  

  
  
  Sincerely,
  
  
  
  ******* ******

• Initial Complaint

  Date:05/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been dealing with my property management and downstairs neighbors. They continue to smoke illegal substances inside their residence when our lease clearly states it will result in an eviction. The property management has done nothing to prevent this or to stop this from continuing. They have actually told me they don’t want to continue to help me because I called them out and told them they were unprofessional for not dealing with the situation. My fiancé suffers from severe allergies and this is making it worse for her to sleep and breath. All I want is to live in a nice place and not come home every day to the smell of marijuana in my room and bathroom. In the whole year I’ve lived here I have never met a single person who works for the company. They claim they have spoke to the people downstairs but no one has actually come to do an inspection of the residence.

  Business Response

  Date: 05/12/2023

  We have taken proper steps in
  addressing this issue. A minimum of 3 violations must be sent to warrant
  termination of occupancy. 

  Timeline and Actions taken to address complaints from
  ****** & roommates specifically about unit C
  11/13/23 – ***. complained new people in unit C 
                   “burning garbage on back
  porch at 5 am in the morning. Plays music outside all night long.”
  11/14/23 – Sent notice to
  unit C. Behavior ceased.
  12/01/23 – ***. texted in stating that "tenants downstairs in unit C
                    are constantly smoking weed inside and the smell is coming up
  into their apt."
  12/02/23 -  Urged ***.
  to report it to the police as well.
  12/02/23 – Called renter in unit C about smoking, no answer left message.
  12/05/23 – Sent our technician to enter unit C, no report of marijuana smell.
  12/16/22 – Following ******’s complaint sent 1st notice of lease violation
                    to unit C for smoking marijuana. No response from unit C. No further
  complaints from ******’s unit for 71 days.
  3/28/23 – ****** complained
  again specifically about unit C.
  3/28/23 – Because no proof of source, a notice was sent to ALL renters in the
  building:
                  ”Hello ALL residents of Pine Ridge Rd. We have received
  complaints of smoking in the building. This is a friendly reminder that your  lease requires no smoking. Please adhere to this policy and be respectful of
  your neighbors. Thank you – GPM”
  3/28/23 – Sent 2nd notice of
  violation to unit C for smoking marijuana. No response from unit C.
  4/21/23 - ****** reported the smell of a skunk and said, 
                “I don't
  smell anything at the moment but it's usually at night. I have a feeling it's coming from downstairs.”
  4/23/23 – ****** complained
  again about unit C.  
                 ”…smells like the downstairs is still smoking marijuana inside.
  I smell it in my room every single day and im getting really tired of it.  My
  fiancé has severe allergies and that doesn't help her at all. Im trying my best
  to be polite towards y'all about this. But it's gone on  too long.”
  4/24/23 – Urged ****** to call
  the police the next time he smells marijuana.
  4/24/23 – Gave final notice of violation to unit C following ******’s continued
  complaints
                  re: smoking marijuana. 3 day notice to quit or evict 
  4/24/23 – Contacted property
  owner to let them know we may have to evict.
                  Property owner directly reached out to and had long talk with
  unit C. Instructed do not evict, they are not smoking in unit.
  4/25/23 – Scheduled technician
  entry.
  5/04/23 – Our technician entered unit C with no report of smell of marijuana.
  5/10/23 – Spoke with property owner about full property inspection due to
  continued
                  complaints from ******. Property owner approved full property
  interior inspection.
  5/11/23 – Sent notice of full
  property inspection to take place on 5/12/23.
  5/12/23 – Inspection took place. No evidence or smell of marijuana in any of
  the 3 units in building. 

• Initial Complaint

  Date:11/21/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was transferred from First Property to Generational Property Management in January of 2021. June 2022 My refrigerator was also out for 3 weeks and had to pay out of pocket for food that was never reimbursed. I am asking to be reimbursed for food I had to purchased out of pocket for 3 weeks which put me in a financial hardship.

  Business Response

  Date: 12/16/2022

  We have no record of you requesting any reimbursement for groceries, nor do we have record of you reporting an issue during the dates mentioned here and would have been glad to work with you on it.  Now that you’ve been evicted due to non-payment, we view it as an attempt to deflect from the issue and damage reputation.