Customer ReviewsforChildren's Hospital at Erlanger

First of all , there is no free parking ! Now I wanna share this from a parents perspective, if you love your child and truly care about them I do not recommend this hospital for care or treatment. This is a trauma center and the Dr's and staff will automatically assume that you are to blame for whatever is wrong with your child .. and they will question you several times asking the same questions but in different ways to calculate if your telling the truth or not . Me an my wife took our daughter there because she was lethargic an barely moving we were seriously worried .. children's at erlanger is the only hospital around that has the level of care needed for a 1 yr old baby so we took her . Now the first thing they assumed is that we did something , after extensive testing it was brought back that she had a bad case of camplobacter, we were in the hospital for 2 weeks with our baby sick an really not improving, a care team came in an diagnosed her with guilean -barre syndrome, an had us worried our baby would be like this the rest of her life .. all the test came back negative for guilean-barre after waiting 3weeks for test sent to mayo clinic , they put our baby through many feeding tubes an unnecessary treatment she didn't need . Trust me for your sanity an your child's health I don't recommend this hospital.

We strive to provide the best care and a comfortable environment for all our patients and their families, and it's disheartening to learn that we fell short of these goals in your case. Your feedback is invaluable in helping us improve. Please take a moment to fill out our Patient Experience Form at ***********************************************************. This will allow us to better understand where the issue is and what steps we can take to make things right. Thank you for taking the time to share your experience.

Had a problem with a billing issue and after I contacted them because I found they had charged the wrong insurance policy they simply ignored my questions and send the account to collections. I tried following up with them and it's been over a year with no response in six months.

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