Reviews

Review Details

• Review fromSusie L

  Date: 10/14/2025

  1 star
  I was very badly scammed from The Cell Phone Store on Gunbarrel Rd, 37421. This happened back in May of 2024, I was told that my iPhone could be fixed. To leave my iPhone with the store owner for about 45 minutes I returned and was locked out of my apple account. He told me to go get the man next door that he would get me into my account. I told him I didn't know that man. I was furious. The other man told me there were viruses and 2 games that had cameras in my iPhone watching me. I was charged $******! Scammed!! I never received a receipt! They told me my bank would have me a receipt showing what all had been done to my iPhone ugh! I disputed it with my bank but never got reimbursed bc they ran my debit card before I even had a chance to ask for a receipt! They also gave apple their phone number to have Apple send them a verification code when my Apple account could be recovered!! PLEASE DO NOT GO HERE!!

• Review fromMariam R.

  Date: 01/19/2025

  1 star
  AVOID this store at ALL costs. This place doesn’t even deserve a star. I purchased a phone from this store for around $1000. The day I purchased the phone, the owner gladly took my money and stated “if anything happens to the phone bring it back it is under warranty”. Almost a month later, the screen completely froze and it would not unlock. I attempted to restart the phone with the side buttons. The screen then started glitching with lines all over the screen. For the very short month I had the phone, I treated it like a baby. I never once dropped or scratched the phone. The screen protector, case, and lens protector that I purchased along with the phone, are still in perfect condition. The owner first told me over the phone that I damaged the phone by restarting it and fried the motherboard and it’s not under warranty. I then brought the phone into the store and he told me “you broke the screen” I asked him how, there is no scratch or dent the phone has never been dropped or had any water damage. He said I “broke it internally”??. The owner did not want to honor his “warranty”. The owner himself was extremely rude and is not an honest or trustworthy businessman. Everyone please save your time, money, and disappointment. Shop elsewhere and always purchase brand new.

  The CellPhone Store (Computer, Console, Cell Phone)

  Date: 01/24/2025

  We have informed you about the broken device and digitizer shattered with your regular use. Additionally your husband/ boyfriend was violent and cussing over the phone. He wouldn't listen.

  
  

  We wanted to file complaint on our store end for harrasing over the phone. After multiple attempts where you wouldn't understand and letting us explain and talk over us . We had to Call 911 and you fled the store as soon as we made the call. 

  
  

  We offered you to repair at our cost with no additional cost to labor and you refused. We will still gladly help as long as you pay cost however if you and your boyfriend /Husband comes abusive. We have to file an official report and Ban you from the store.