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Business Profile

Building Materials

Builders Hardware Company of Chattanooga

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Building Materials.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/08/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    April 16, 2024

    $2,729.76 - Required advance payment before placing material order

    See attached accepted proposal

    Scam and/or Fraud. Photo of business address appears to be abandoned

    Spent the last 2 months lying, fabricating excuses, indicating they were going to resolve the issue and then quit responding to phone calls, texts, emails, etc.

    Had nothing to do with advertising.

    Customer Answer

    Date: 07/17/2024

    Attached is copy of authorization to proceed dated 4-16-2024 which we pais $2,729.76 via credit card on that date as well as his credit application which we will not process unless he does the work for which we already paid him.   We have contacted him by phone more than 25 times over the past 3 months.  He had been responding up until about 3 weeks ago when his phone number would only produce a fast busy signal.  At that point, I filed a formal complaint with *** in the Knoxville office which was ultimately forwarded to you.
    About 2 weeks ago he once again taking my calls (I thought probably because of BBB complaint?) but all that is happened is repeated lies, broken promises, etc.  He has now provided 4 different dates he indicated he would do the job over the past several weeks, none of which has happened.  I spoke to him earlier this week with more lies and left him a voicemail message as recently as this morning (7/17/2024) telling him I was done with his telephone lies and fabrications and that he has two choices . . . to provide me date and time certain he will perform the work or provide a full refund.  He responded he will call me soon (probably another lie).
    Based on all of the above, please file a formal complaint and keep me informed of any potential progress.  Thank you for your courtesy and understanding.
    --
    ** ** ****** *****
    **** ******** ****
    ********* ** *****
    **** ************

  • Initial Complaint

    Date:12/20/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On August 17, 2023 I placed and paid cash $936.48 for the following:

    1 - 5 3/4" Hollow Metal Frame (Left Hand)
    1 -1 3/4" Hollow Metal Door (Flush)
    3 -BB31 4.5" x 4.5" Hinge US26D

    I have not received the order and I have spoke several time with owner ***** **** *** he keeps the door is going to be next week. it has been two month since I placed the order and I have not received.

    I talked with Mr. **** on 12/04/2023 which he told me he was going to give my money back on Thursday 12/07/2023 when I stopped by his shopped it was close. He then called and said he was going to bring me the money on 12/13/2023 and arrange a place to meet. he never show, I have not hear since then from Mr. ****

Builders Hardware Company of Chattanooga is NOT a BBB Accredited Business.

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