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Business Profile

Auto Repairs

Midas Muffler

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:08/11/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 8/3/2023 I took my vehicle to Midas in Chattanooga Tn ****** ****** for tune up. The store mng ***** called me to inform me that I needed coils (6) and spark plugs total price 1500. Out of faith hoping that the company does good business as promoted. I decided to approve labor. Well unfortunately for me, my vehicle didn't crank the next morning. I had my vehicle towed to ****** ** *********** ** for diagnostic and to my surprise the problem was bad coil. 1st question why did Midas charge me for 6 and I was in need of 1?(this is theft) On 8/11/2023 I contact Midas and inform them of what's going on, and I'm told that if I can bring product in I could get full refund (I also have receipt I paid cash) I get to the Midas and I couldn't gt refund for all 6 coils but they were willing to refund me for 1. This is bad business and theft that they have been doing to people for yrs

    Business Response

    Date: 08/25/2023

    We installed spark plugs & 6 ignition coils. Random misfires indicate that all cylinders need to be addressed.  I have attached the sales invoice from 8/3/2023.  We did not hear from customer until 8/11/2023.  Mr. ******** advised that the ****** dealer stated that one ignition coil was bad. ****** further informed client that they would be required to replace all six coils because they were aftermarket coils (not ****** coils).  We showed client that ****** installed ********, aftermarket ignition coils, not ******.  ??  Mr. ******** never brought vehicle back to us for evaluation after original work.  I refunded client $134 for one ignition coil for goodwill.  Customer was not happy. Called police.  Wanted a full refund.  I tried to explain to ******* ******** that he did need all six coils.  He only needed one coil at ****** because only one was defective.  Honestly, I would think Mr ******** concerns would be with ******.  ****** informed him that his car required ****** coils and then installed ******** aftermarket coils.  Five ignition coils were good because we replaced them.

    Customer Answer

    Date: 08/28/2023



    Complaint: ********



    I am rejecting this response because: Midas did not fix my vehicle. I had to have another company fix my vehicle, and return policy states if the material purchased is brought back with receipt you will be refunded. Therefore I am seeking full refund.



    Sincerely,



    ******* ********

Midas Muffler is NOT a BBB Accredited Business.

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