Reviews
This profile includes reviews for Homeshield, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 12 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromTim K
Date: 06/23/2025
5 starsMy wife and I found a fixer-upper home on a beautiful piece of property. We knew the house would need extensive work after the inspection report came back over 100 pages long. But after buying the house, we understood the need to find a contractor who could do it all. **** ***** was referred to us and, within days, met us at the property. The first thing he did was start investigating all the issues. He reviewed the inspection report page by page and wrote a plan to address the significant safety concerns, while he also began to design the remodel of two bathrooms, a fireplace, and to get rid of the popcorn ceilings throughout the house. ****** first goal was to address the structural and safety issues needed to make the house livable, while creating a home that would be both beautiful and functional.
Once we gave the go-ahead, **** was in touch regularly, sending photos of the progress and keeping us informed about the job. As in any large construction project, there were good and bad surprises. But through it all, **** stayed connected, providing options and working with us through the process. We trusted ****** instincts to the point that we would ask his opinion for style advice whenever we had to make a design decision. **** and his team never disappointed. The quality of their work, commitment to detail, and willingness to do add-ons made working with **** and his team a true bonus.
Working through a large repair/remodel job brings an expected level of stress. However, we can say that ****** availability, honesty, and commitment to our project reduced our stress level, and it was apparent throughout the construction process that **** truly cared about us and the job. It was evident he and his team wanted us to be completely satisfied. If you're seeking a contractor who can do it all, who will guide you through every step of the project, and won't cut corners, or trade time for quality, **** ***** and Home Shield are who you need to call.
Homeshield, LLC
Date: 06/24/2025
Thank you!Review fromNicc J
Date: 01/12/2025
5 starsJake was truly a blessing i was having issues with city property Violations. I believe by faith we got connected last minute. Jake was able to get me out of a stressful situation . Jake Was very professional but also personable at same time. Jake was very responsive and kept every date and time that was scheduled to meet or a deadline. Jake was also very Reasonable on price on things i needed to get me a favorable outcome on the very stressful time limited situation. I will be getting with Jake again to help finish out some things and will be leaving another review once that is completed. Jake was truly a blessing in my 1st situation and glade by chance we got to cross paths.Review fromHolly T
Date: 11/14/2024
5 starsJake and his team did a number of projects at my home including kitchen remodel, 3 bathroom remodels, exterior brick repair, and vinyl wrap on eaves and soffits and various other things. They were respectful of my home, professional in demeanor, and very knowledgeable with Jake overseeing the progress of projects and being responsive to my texts anytime I had questions/concerns. I am a pretty detailed person and if I asked for something to be tweaked or re-done, Jake never made me feel that I was an annoyance or asking for something unreasonable. His answers were always prompt with something like "Yes, ma'am!" or "Will do!" He truly cares that the customer is happy and their vision is achieved. Plus, Jake is very good with design and coordinating colors and style according to the space and the overall look that is wanted. He is a veteran, strong Christian, and probably the hardest working contractor, I've ever met. You don't have to worry that he's going to leave the job half done or cut corners when you're not looking. I can't recommend him enough and he'll be the first person I call for my next project!Homeshield, LLC
Date: 11/15/2024
Thank you!Review fromJanice I
Date: 06/11/2024
5 starsWe had a kitchen renovation done in a 40+ year home which understandably came with a few surprises. Jake and his professionals tackled my project as if it were their own home. The work was expediant and beautifully done. I couldn't be happier.Homeshield, LLC
Date: 06/12/2024
Thank you!Review fromKaren B
Date: 01/11/2024
5 starsJake and his guys did a fabulous job!! We think they went above and beyond what was expected!! My husband and I can stop worrying about our house knowing it was taken care of!! Very professional and highly recommended!!Homeshield, LLC
Date: 01/12/2024
Thank you ma'am!Review fromEric C
Date: 12/12/2023
5 starsI have hired Jake for a few very different jobs ranging from staining a fence, to putting down trex on an existing deck, to fixing a water leak. Great experiences across the board.
1. He knows his stuff. A LOT of thought goes into the options and the BEST way to do something.
2. Attention to detail. Something a lot lack, he has more than enough to make up for it. He cares, it shows.
3. Responsive & Communicative. Never had to worry if they were coming, when they were coming, what the plan was, etc. He always was proactive with that to me daily.
4. Follow up. Across 4 jobs so far, I had one minor issue a month later on one job that needed his attention. When I reached out, he called me back within the hour and was out to fix it within 2 days. Issues happen, how someone stands behind their work is what matters most to me.
*UPDATE* I had him back out to fix a SMALL issue with a few step treads that were lifting due to some damaged wood in the stringers. In the process, he found a larger issue with the original stringers from the prior deck build (he did not install these). At his own expense, he decided to replace them all for quality, appearance and safety. Above and beyond, and a great example of why I hire him even if he is not the "lowest bid".Homeshield, LLC
Date: 12/12/2023
Thank you sir!Review fromCaroline B
Date: 09/30/2023
5 starsIn the beginning, my garage floor looked terrible! HomeShield LLC came and did an amazing job grinding and re-coating my garage floor! Would highly recommend to anyone! I’ve never heard so much product knowledge in my life!Homeshield, LLC
Date: 10/04/2023
Thank you ma'am!Review fromJames M
Date: 02/12/2023
5 starsWe started working with this company in the middle of a renovation after a bad experience with another contractor. Jake and his team did more in six weeks than the other did in 10 months. He was available any time unexpected issues came up and handled them for us. Our 130 year old house presented special challenges they were able to aesthetically and practically meet those challenges. We recommend them to anyone renovating.Homeshield, LLC
Date: 02/16/2023
Thank you sir!!!!!Review fromSteve W
Date: 11/10/2022
5 starsService was excellent and they did just what they said they would do. Was willing to go the extra mile to get the colors just like we wanted. Customer satisfaction is their number #1.Homeshield, LLC
Date: 11/10/2022
Thank you!Review fromJacqui W
Date: 10/29/2022
5 starsThank you Home Shield for your excellent work. We appreciate your professionalism, good work ethic, and finishing the job in a timely manner. We are excited to have our very secure horse fence put up and look forward to our horses coming home soon! Thank you!Homeshield, LLC
Date: 10/31/2022
Thank you!
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.