Complaints

This profile includes complaints for Elmington Property Management's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Elmington Property Management

  Brentwood, TN 37027

  
• 

  Elmington Property Management

  118 16th Ave S Ste 500 Nashville, TN 37203-3100

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/10/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The apartment we were supposed to sign a lease with on Tuesday May 9th tried to get us to sign Monday May 8th before we saw the apartment which we did not do. We toured the apartment May 9th and it was unlivable. There was spots of previous mold, leaks in windows, cracks in the foundation amongst damages to many other things in the apartment. It was also not the same floor plan/amenities we were shown would be ours upon applying. When we told them we would not sign the lease they refused to refund my admin fee which was a reservation for a livable apartment not what we saw. They then proceeded to be very rude and refused to give us the name of their property management company (thankfully I already had it I just had to search). They also said to get the $250 admin fee back it would have to be done in court. I was required to set up KUB (utilities) before move in. I set them up on Monday May 8th. When I called KUB to cancel my apartment had just finished up a phone call with them cancelling KUB which was in my name. The only way they could have done that would be using my application for my personal information to verify it was me. I am concerned with them having my personal information. Im also concerned they will sneaky get people who are desperate or dont look as much as we do at the apartment in there. With the health and safety risks I do not feel comfortable letting this go unsaid. I have pictures and videos on my phone of the unlivable conditions but they are all bigger than the 5mb. I can add them/send them if responded too. When they are seen it will be clear how bad it truly is.

  Customer Answer

  Date: 05/10/2023

  The apartment complex is ************* *********************************************************************

  

  Business Response

  Date: 06/19/2023

  This issue was resolved with our consumer.  Her expense was refunded to her satisfaction.

• Initial Complaint

  Date:03/16/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hate to go home when I get off work my neighbor paying loud music I cant sleep at night I shouldve to leave like this and paying rent every month. In response to the prior email message that I sent on Monday I have not heard anything back from anyone concerning this matter I am still have the same problem and I need someone to please contact me.****** ************************

  Customer Answer

  Date: 03/16/2023

  ******************** apartment **********************************************************

  Customer Answer

  Date: 03/16/2023

  ******************** apartment **********************************************************

  

  Business Response

  Date: 03/16/2023

  Thank you for the notification. Our local onsite staff reached out to ******************* today attempting to resolve the issue, we are waiting on a return call. We take pride in putting our residents first and look forward to servicing *******************.

  

  Business Response

  Date: 03/16/2023

  Most Recent Message

  Date Sent: 3/16/2023 3:47:56 PM
  Thank you for the notification. Our local onsite staff reached out to ******************* today attempting to resolve the issue, we are waiting on a return call. We take pride in putting our residents first and look forward to servicing ********************

• Initial Complaint

  Date:02/21/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I applied for the apartments in December and they told me a week before Christmas that I didnt get approved for the apartment due to not having enough income and now Ive been waiting over 2 months for my refund and they are not being professional about when I should expect my refund

  

  Business Response

  Date: 03/08/2023

  I would be glad to research this situation, but I need to know which community this is in reference too. 

  Customer Answer

  Date: 03/08/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Its in reference to ********************* Apartments at Olley Creek in ********, **.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:12/19/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a current resident at *************** apartments in ******, **. When I originally signed my lease it was for a recently renovated unit. On July 13th I was presented with a walk through of an incomplete apartment. During my walkthrough with a member of the staff we discovered the apartment was not finished being renovated, we came across the following: missing cabinet and kitchen drawers, a mis-wired garbage disposal, a broken bathroom fan unit on my balcony, a toilet that needed to be repaired, a broken shower, and the new appliances that were moved into the apartment were still covered in this bright blue protective plastic, and a dishwashing unit with the entire bottom part missing revealing exposed electrical wiring. I made my concerns aware to the staff member and was told that repairs would be completed shortly within my lease signing. After raising more concerns about the walkthrough I was then told that July 13th was the only day I could sign the lease and if I didnt I would lose the apartment. I could not be homeless so against my better judgement I signed the lease with a promise that the repairs and renovations would be completed with a sense of urgency. Only July 25th I received an email that the cabinet doors and toilet would be repaired. This did not happen. I emailed the property again on the 29th, no response. Around the beginning of August the property finally installed the kitchen and bathroom cabinet doors. I emailed them again on October 7th, October 21st, November 3rd and November 14th asking for repairs and updates. After multiple more emails the property manager and maintenance finally toured my apartment and notes were taken as to what still needed to be fixed. As December 17th Ive only seen one repair and that was for the broken shower. This property group has forced me to live in an unfinished, unsafe unit and has ceased all communications with me. I dont feel safe, and after 5 months here I still cant call this unit my home.

  

  Business Response

  Date: 12/21/2022

  *******, 

  Thanks for reaching out.  I've escalated this to the Regional Manager to review.  They should be reaching out soon, but if you don't receive a message or this isn't resolved please let us know.  

  Customer Answer

  Date: 12/27/2022

   
  Complaint: 18604784
  
  I am rejecting this response because:

  I have not received contact from anyone including my community property management. The garbage disposal not being fixed has caused my sink to now leak water from one of the pipes. The water is now constantly running underneath my dishwasher and it's touching the still exposed wiring that's underneath it. Me and my entire apartment unit are now at an increased chance at fire and our safety is certainly compromised. The water touching the exposed wiring is in direct contrast to keeping me and the residents at this community safe. 

   

  My kitchen drawers are still missing.

  
  
  Sincerely,
  
  *****************************

  

  Business Response

  Date: 01/09/2023

  Hello *******,

  Just wanted to follow-up and verify that everything was taken care of.  

  Thanks

• Initial Complaint

  Date:11/18/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Renovations on our apartment at ********************** began on October 10th. We were originally told that we could return home within **** days. It has now been over a month now. I have 2 small children (2 years old and 11 months old). We have no choice but to stay with a relative that has a 1 bedroom apartment. We have been sleeping on couches with our children. The office workers have disappeared. I cant get a hold of anyone for an update. There has been rumors that the electricians lost their contract and cannot finish their work. They were so close finishing our apartment and now its at a complete stand still. We are left in the dark. The holidays are coming up and I just want my family back home.

  

  Business Response

  Date: 11/22/2022

  *******,

  Thanks for reaching out.  The site team is reaching our to confirm when construction was finished and your apartment was made available to you.   We appreciate your patience while we research this matter.  

• Initial Complaint

  Date:11/08/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received assistance and on upon of receiving the assistance the amount ERA paid was more than the amount the judge ordered to pay. I then tried getting in touch with corporate office for some answers because the property is no longer owned by Elmington long story short I've been calling too the office for almost a month with no reply I just don't know what else to do!!!!!

  

  Business Response

  Date: 11/17/2022

  This community isnt managed by Elmington any longer.  They will need to **************************. 
  

• Initial Complaint

  Date:11/08/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I filed a complaint with code enforcement in April *********************************** September 2022. My landlord refused to fix my tub that was cracked and peeling very bad. Rendering the tub in the single bath unit useless. Now, she is refusing to renew my lease. I want the non renewal rescinded due to landlord retaliation. Georgia House Bill 346 said it is unlawful to retaliate against tenant after filing a code enforcement action with 3 months. My case was still ongoing at the time. I still have an ongoing case complaint with code enforcement. This is not right. Please rescind this non renewal letter. ******** has refused all further contact. No one answers corporate office hotline for resolution.

  

  Business Response

  Date: 11/14/2022

  Cohester,

  Thanks for reaching out.  ************** do you reside at?

  

  Business Response

  Date: 11/21/2022

  Hello,

  We've reviewed your file with the site's Regional Manager.  ** community will not be renewing your lease.  

  Customer Answer

  Date: 12/01/2022

   
  Complaint: 18362364
  
  I am rejecting this response because:
  I have been a tenant for 11 years. I pay my rent on time every month. I am a disabled veteran. It is wrong to evict me due to your failure to properly maintain my unit to health standards & the housing code. My mental health and wellness were impacted by not being able to use my tub for an entire year. You have not offered any relief on my rent for the inconvenience. Nor, have I asked for it. However, I was poorly treated. I do not deserve to be evicted all because the manager refuses to keep the property up to housing code. Therefore, I had no choice but to engage code enforcement. If you review my emails to the ****************, you will see I asked her many times to fix the tub and she refused without charging me $300. No one would like to be treated in this way. Please rescind my non renewal letter. I do not have anywhere to go. You are making me homeless and this is not fair. I did nothing wrong. It is the manager ******************************* who is at fault and needs to be removed as the manager. She lets trash pile up all over the place and she cancels all my work orders. I have been very patient and forgiving over the past 11 years, but the tub and the mold were something I couldnt *********** still have respiratory issues from the mold from the previous unit. Again, I have not asked for compensation. Please rescind the non renewal letter because its the right thing to do. 

  Sincerely,
  
  *************************

  

  Business Response

  Date: 12/05/2022

  This should be closed.  We researched and responded. 
  

   

  
  

• Initial Complaint

  Date:10/17/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have lived in one of their properties 5040 flats between July 2021-August 2022. My lease ended on August 21st. It has been almost 2 months since I moved out however I still didn't receive my security deposit back. I reached out endless times, I even went in person to check if there was a problem with it. They've been trying to 'resolve' it for 2 months although everything is clear (see the move out statement attached)
  

  

  Business Response

  Date: 10/19/2022

  Business Response /* (1000, 5, 2022/10/18) */
  *****,
  
  Thanks for reaching out. The site team is researching this and will reach out ASAP.
  
  Thanks
  
  
  Consumer Response /* (2000, 7, 2022/10/19) */
  (The consumer indicated he/she ACCEPTED the response from the business.)
  I finally got my check yesterday. You can close the case