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Business ProfileforAmbetter of Tennessee
Current Alerts For This Business
This company has a pattern of complaint concerning Customer Service issues and Billing issues. Specifically, consumers allege that they are informed that the insurance is in-network only to find out the insurance is not in the network. The consumer is billed after coverage denial. One consumer alleges that once they spoke with a representative, they realized the member guide for coverage did not match the information the representative provided detailing what coverage is available. The consumer alleges that it takes multiple attempts to contact the business because the call disconnected, or they hung up on. Another consumer alleges that they were advised the out-of-pocket cost for a procedure is one price only to be billed for a higher price after the surgery.
On February 14, 2024, BBB contacted the company to request their voluntary cooperation in eliminating the pattern of complaint. This aspect of the Business Profile will be updated once additional information becomes available.
At-a-glance
Customer Complaints
58 complaints closed in last 3 years
25 complaints closed in last 12 months
Customer Reviews are not used in the calculation of BBB Rating
Related Categories
Overview
Products & Services
Business Details
- Location of This Business
- P.O Box 2305, Brentwood, TN 37024
- BBB File Opened:
- 12/6/2019
- Years in Business:
- 40
- Business Started:
- 1/1/1984
- Business Started Locally:
- 6/5/2019
- Business Incorporated:
- 11/18/2019
- Accredited Since:
- 4/17/2020
- Type of Entity:
- Corporation
- Alternate Business Name
- Centene Venture Company Tennessee, INC
- Hours of Operation
Primary
- M:
- 8:00 AM - 8:00 PM
- T:
- 8:00 AM - 8:00 PM
- W:
- 8:00 AM - 8:00 PM
- Th:
- 8:00 AM - 8:00 PM
- F:
- 8:00 AM - 8:00 PM
- Business Management
- Mr. Michael Gilbert, Compliance Analyst
- Contact Information
Principal
- Mr. Michael Gilbert, Compliance Analyst
Customer Contact
- Mr. Michael Gilbert, Compliance Analyst
- Ms. Sarah London, President/CEO
- Ms. Lori Dixon, Account Executive
- Ms. Stefie Gold
- Additional Contact Information
Email Addresses
- Primary
Customer Complaints
58 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
04/12/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
Customer Reviews
59 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Karen H
04/16/2024
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