Reviews

This profile includes reviews for American Addiction Centers, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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American Addiction Centers, Inc. has 51 locations, listed below.

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  American Addiction Centers, Inc.

  500 Wilson Pike Cir Ste 360 Brentwood, TN 37027-3266

  
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  Laguna Treatment Center

  24552 Pacific Park Dr Aliso Viejo, CA 92656-3055

  
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  American Addiction Centers, Inc.

  37 Sunset Inn Rd Lafayette, NJ 07848-2214

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  Oxford Outpatient Treatment Center

  611 Commerce Pkwy Oxford, MS 38655-7362

  
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  Adcare Rhode Island

  1950 Tower Hill Rd North Kingstown, RI 02852-6639

  

Review Details

• Review fromNicole W

  Date: 03/27/2025

  1 star
  Disappointing Experience with Greenhouse Outpatient Our experience with Greenhouse Outpatient was extremely frustrating, particularly with the therapist, Tori. She consistently failed to communicate with our family, rarely returned phone calls in a timely manner, and made excuses rather than taking accountability. Instead of addressing concerns professionally, she openly complained to another therapist within earshot about being "yelled at." The facility advertises family therapy as part of the program, but in our experience, this was misleading. If you're assigned Tori, I strongly recommend requesting another therapist or reconsidering this program altogether. She frequently mentioned how busy she was and how understaffed they are, which raises concerns about the quality of care provided. Additionally, the classes did not run for the full scheduled time, further diminishing the program’s value. They are concerned more about the money than they are delivering on their promises. They couldn't even do a proper insurance referral correctly the first time and threatened to kick my husband out until it was approved. I do not recommend Greenhouse Outpatient based on our experience.

• Review fromMichael M.

  Date: 09/15/2024

  1 star

  Michael M.

  Date: 09/15/2024

  I’m a client. Initials ***. I’m actually currently at Greenhouse. The things to complain about here are trivial. The food and staff is amazing. Really, there’s ONE staff member by the name of Ashly, or Ashlyn, (we don’t know because she lies or flat out refuses to identify herself) who truly doesn’t belong in this line of work. She verbally attacks clients, she is abusive, and rude in every way she can be without crossing the line into the physical altercations. Other than this the place is great. Clean, staff is respectful besides the fore mentioned woman. They all care about where you are and where you’re going. The medical staff is on top of their job. There’s many men so I’ve seen and heard people complaining about the med line, but I mean realistically, you’re not going to die. If recovery is your goal, and you’re willing to chase it, you can get help here. Either way I’m more than satisfied with my stay here. I wish I would’ve found this place when I first started making bad decisions.

  Michael M.

  Date: 09/19/2024

  I’ve written a review before thinking I was actually at a good place. That the complaints “were trivial”. As time goes by I’m feeling more like I’m at the mercy of some type of gang. I make a complaint, then all of a sudden staff starts closing in on me. A client here wrote a grievance about their being a conspiracy because he was part of the complaint we brought to light. At first I thought “conspiracy is a bit much”, and now I’m thinking I’m glad I didn’t voice my objection. Spot on. It’s wild to think that getting help is only for those who turn a blind eye to injustice, even for me. Anyway, what I can do is make sure customers in the future know exactly what’s happening here. Don’t trust the staff, just do your class, and help yourself. If this is happening on the smaller level with clients, I can only imagine what’s happening mid tier with the staff. I say this because I thought I had fallen in the right hands, and staff had the beat intentions with my recovery in my vulnerable position. Quite the opposite, there are a few but the minimal is done as to not “ruffle feathers” and pacify you. What do I have to support this? Having a nurse witness me being verbally attacked and not speak up for me. Had I not dealt with this before can you imagine how a client might feel, having someone whose supposed to “care for them” belittle them, tease them with a witness, say your first and last name to whoever they’re on the phone with and come to work the very next day with all of your information in their little hand held tablet? Yeah. This is what you’re up against. Good luck, I do wish you the best if you find yourself at this facility. You’re worth every ounce of help you think you deserve and don’t let anyone make u think differently.

• Review fromBowen Y

  Date: 04/03/2024

  1 star
  These people are snakes. The messaged me with a sympathetic, caring message when responded, then immediately started to pitch me on their inpatient program. It turns out, they have an A.I. bot messaging people, pretending to care. They seem like complete capitalists who wish to profit off of human suffering and substance abuse. Avoid them like the extractive plague they are. They don't care about you. They only care about how many greenbacks they can syphon from your bank account.

• Review fromJennifer S

  Date: 01/25/2024

  1 star
  Would give zero stars if possible. The intake "navigator" that spoke to me regarding my situation was both condescending and rude. I would never work with these people.

• Review fromSandra B

  Date: 10/25/2023

  1 star
  Our adult married son, who was struggling with drug addiction had been thrust upon us. We were grateful when we discovered AdCare, located across the country from us, that seemed promising for our son's recovery. I shared every detail I knew about his addiction with AdCare. On the day designated for his journey to recovery, we accompanied him to the airport, only to receive a distressing call from AdCare Rhode Island on our way home, informing us they were unable to admit him as planned due to lack of available beds. This occurred just as he was boarding the plane with his suitcase already checked and destined for Rhode Island. Their solution: they would reroute him once he arrived at Midway. This meant that his bag would be left unattended. I suggested he stay at a hotel for the night of October 19 in RI and be picked up the following morning. I had never requested financial assistance from them, so I proceeded to arrange a prepaid, non-refundable hotel room near the airport. AdCare called again, stating an opening had unexpectedly become available and they could admit our son. I had to rush back to ***********, imploring them to refund the non-refundable booking. Assured someone from AdCare would be present at the airport to receive our son, we hoped for a smoother process. After nearly two hours of waiting, a **** driver eventually arrived. Our son went through airport security in Phoenix, and his belongings were subjected to searches at AdCare, and he was ultimately detained in detox for three days. Upon release in the facility, it was discovered he had managed to procure drugs. The source of these drugs remain unknown. AdCare transferred our son to ******* Hospital, leaving my husband with a distressing call hours later, announcing our son had been expelled and we needed to arrange for return of his belongings. AdCare demonstrated a lack of concern for someone who traveled thousands of miles to be entrusted to their care.

• Review fromBriyuna M

  Date: 09/22/2023

  1 star
  They spent all your money and don't tell you the amount they used. They use your insurance to stock up their medications storage. They didn't give me all the right medication that I was on. I didn't get a refund on my things I didn't receive. They don't take domestic violence victims safety seriously. The nurses vareky know how to do their job and cause more pain than actually being helpful. They are disrespectful and have favorites. This facility only cares about scamming insurances so please be careful.

• Review fromJordan S

  Date: 07/27/2023

  4 stars
  Facilities, staff, program is all great! Other professional areas not so much.

• Review fromDon L

  Date: 06/29/2023

  1 star
  The way this facility is a complete profit scheme. They tell you your insurance will cover one amount when you do the assessment and then Brittany in the business office tells you that you have to pay 90% of the rent amount to stay in their transitional living facility because her assumption on the patients situation is entirely different than what the assessment with AAC because it's a profit making scheme and a bait and switch tactic. She purposely overcharges a patient so they have to pay out of pocket opposed to what they qualify for that AAC tells them. She avoids refunding patients money that are due to them and constantly lies to cover her tracks. She has no problem if a patient winds up back in the streets and homeless if she doesn't get some type of payment in front of her. It's illegal in every way and discrimination. Don't go to this facility period. There are other ones locally that take all types of insurance and more friendly and organized.

• Review fromLaura B.

  Date: 04/22/2023

  1 star

  Laura B.

  Date: 04/22/2023

  ********** staff was supposed to be drug testing frequently, 4 times per day, for a patients drug of choice. ********** ***  had not been testing my daughter per their own "rules". She asked them to test her, and they then alleged it was positive and refused to retest her again. We were literally told at 5:55pm that she had to be out by 6:pm. They gave her no discharge paperwork, and she never received a copy of any paperwork she signed while she was there. When we called the facility to discuss, they lied and said she has rescinded authority for them to speak with us however, my daughter did not, nor did she sign any documents to that affect. After picking her up, I immediately gave her 4 drug tests for the drug they claim she tested positive for and all were negative. Took her to a lab the next morning, and the ******* test result was NEGATIVE! She was also given a 12 panel test and again she was negative for EVERYTHING! As the center called him, "The Big Man", the administrator in charge, was calling the shots the night she was wrongfully kicked out! She was kicked out with no continuum of care information, suggestions of other facilities, or transportation. How does a treatment center who's mission is to help people, just kick them out with no resources, and in our case, wrongly as their test was incorrect. They are unethical, and have an issue with truth telling.
  

  American Addiction Centers, Inc.

  Date: 04/28/2023

  Please note that AAC takes all client concerns very seriously. AAC will contact you directly in attempt to resolve the concern.

• Review fromCindy S.

  Date: 01/20/2023

  1 star
  My daughter was sent a plane ticket from Arkansas to Dallas with a promise that she would receive detox services, residential treatment, and help finding a sober living facility. The problem was they did not first check to see if her insurance would cover their services. After four days of detox she was told she would have to leave in a few days because her insurance would not cover. They did not provide transportation home. This is an unethical practice. I would give zero stars but that is not an option.