Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/03/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for the debt claimed by PROF ***** There is no contractual relationship between me and PROF ***** and they have not supplied the original agreement as requested.

  Business Response

  Date: 07/07/2025

  We are showing no account for the listed person on this complaint with the information provided. Please contact our *************************** at ************ to provide more information so this complaint can be resolved. 

• Initial Complaint

  Date:03/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My license expires in two weeks. When trying to renew my license I found out I had an active non-renew on my account. I went to my MA pay by plate and was told that a toll went to collections and to call ************. I called this number and was on hold for 45 minutes with no one answering. I tried again and have been left on hold for another 20 minutes. I may not be able to renew my license in time and will be unable to drive to work. I may lose my job because this company does not answer phones in a timely manner. I was never given a letter or notice or account number so I can not pay this collection online and must wait on these ridiculous hold times.

  Business Response

  Date: 03/06/2025

  This complaint has been sent to the wrong company. We are Professional Account Services, Inc., out of *********, *********, and we don't handle toll issues. Our business involves hospital services. Please remove this complaint from our history. Thank you.

• Initial Complaint

  Date:12/09/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A notice of *************, for services at ************************, called ******************************** for services. I have never been to this hospital. They claim there is a lien in the amount of $1644.03. This a false and fraudulent claim, they are also using a fake notary to try and make the document ; using the name ******* ********. Please remove and shut this business down.

  Business Response

  Date: 12/10/2024

   This is not a fake and fraudulent claim, and ******* ******** is not a fake notary and does work for PASI. The lien in question was released on 8/29/24. If you have any further questions please call our *************** at ************.  

• Initial Complaint

  Date:09/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  PASI contacted a cellphone with my full name and where I am a patient at w/links and information that my account was in collections. I never gave permission for them to contact via text message 9/19/2024. I was allowing someone to use my phone -and they saw this private information that they should never have seen. I never gave permission. The only thing they legally are able to text was a request for the recipient of text to return call. Im horrified that someone saw my private information regarding my health. Thats a $38,000.00 hipaa violation alone. The only permission I have ever given is to request a paper statement be sent to my home. Again, because of a text -my personal information was seen by someone who should have never have seen it. Should never put full name and health information such as provider in such an unprotected format.

  Business Response

  Date: 09/24/2024

  PASI follows all required laws in our texting program and are confident that we have not violated any state or federal laws. Per your request, we have stopped any further texts to your phone number. Please call our *************************** at ************ for any further help needed.

• Initial Complaint

  Date:08/19/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Phone numbers listed do not go to a company. There were erroneous charges unauthorized on my credit card for this company that I have never heard from. The phone number listed on the credit card statement *********** TN never goes anywhere.

  Business Response

  Date: 08/21/2024

  The toll free phone number for PASI listed in your complaint is correct and has been ours and working for many years. ************ is functioning and goes to our *************************** so feel free to call for any issues you might have. We can also be reached at ************. We are showing you set up payments with our agency regarding your ************************ account back in November of 2023 for $100 and then other payments for $100 came in from March 2024 through just 5 days ago on 8-16-2024. We also show that you called and spoke to one of our agents on 8-19-2024 so this complaint is a little confusing. Please call our **************** at ************ or ************ and ask for **************** if an agent can't assist you for any issues you might still have. 

• Initial Complaint

  Date:04/24/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has called me off and on for almost 1 year and each time I have asked for them to mail or email me a bill for what I owe as proof. They refuse to do so stating they cant afford to do that. I have explained repeatedly that until I receive a copy of this bill I will not pay for something I dont know is legitimate. Most recently the representative yelled at me and told me to come to their office and refused to let me explain that I wanted a copy of the bill and instead yelled and asked if I was refusing to pay my bill and then hung up on me. *** attempted to contact this business for follow up and can not get a response. The representatives are bordering on harassment at this point. I am willing to pay anything I owe to a provider, I am just asking for proof of the bill with the charges listed.

  Business Response

  Date: 04/25/2024

  We searched by those parameters in all our directories and have nothing at our company for this person but will be happy to help if any more information can be provided or if she wants to call our **************** at ************. 

• Initial Complaint

  Date:02/05/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Surgery in 2020, not filed properly by *************** Shied. During appeal process, the bill went to Professional Account Services. Professional Account Services then stated they could not 'find' my account details that I needed to further push for the appeal, as the hospital stated everything was with Professional Account Services and to contact them. Now, February 2023, BCBS contacted Professional Account Services to make them understand I won the appeal, the hospital was paid, I do not owe any money, and the litigator at Prof **** ******************** stated he would work on this, and gave BCBS rep the number for me to contact him, although he stated HE would call Me(all I know is his name is ******). The number given, does not work ************. The creditor put a lien on my home without ever notifying me of any action, as I was told things would halt while the bill claim was in appeal. I was told this by a DIFFERENT rep at Professional Account Services, and I never heard anything else from them, until I wanted to sell my home and discovered the lien. No numbers listed for Professional Account Services work!

  Business Response

  Date: 02/07/2024

  We have spoken to ****** at BCBS, and they have confirmed the appeal has been completed. There is a remaining balance so please contact *************************** at ************ for the balance and any further questions. 

• Initial Complaint

  Date:08/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is contracted to monitor bill payments made to ************* . My payments are being paid on time, yet I keep getting false demand full payment letters . I called this business only to be told to ignore the letters . This could present a problem to others making payments.

• Initial Complaint

  Date:04/06/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 4/3/2023, this service contacted me about a bill owed. After validating with my insurance provider that no services were billed by said vendor, I reported this to the service who proceeded to get hostile with me and start instructing me on the things I needed to do. I contacted a supervisor who got equally hostile and refused to take any responsibility for due diligence in their part. Will be reporting to attorney generals office for fraud.

  Business Response

  Date: 04/11/2023

  This complaint has been investigated, and we hope this explanation will help resolve any issue. The account in question is for ************************* from Trinity *** First. ********** ******* did pay and do their contractual adjustment, and the amount is confirmed and accurate. This is not a fraudulent bill, and if there are any further questions, please call our *************************** at ************. 

• Initial Complaint

  Date:08/29/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  @ 7/25 ... received a call that I had a debt for ******** (semi legit, I missed the ******** bill) ... After discussing the amount with the gentleman I asked had my insurance been billed correctly because this was supposed to be covered under yearly physicals. They didn't know. Directed me back to ******** ... incorrect contact name and number. Gave them (********) my insurance for the 3rd time. (Office, online and over the phone). Was told I would receive an updated bill. Never received one from ******** or PASI
  
  8/26 ... PASI called. Lady did not have my information ready. I told her when you have my information call me back.
  (Was I rude yes but this is the same as robo calls. she should have been ready. Do not call a person if you dont know what you are supposed to be discussing. Check the recording she said "I will have to pull it up.")
  
  8/28 ... I researched ********'s online and see where they have received payments from my ins and sent payments to PASI. I log on to PASI's sight and pay the amended bill @ $55.
  8/29 ... Receive a new call from PASI. New lady states the lady Friday did have my information. Wouldn't listen when I tried to tell her listen to the recording where the first lady said "I will have to pull it up". Tried asking her do you not see where I paid y'all over the weekend. Lady 2 responds "Since you wont let me talk im ending this call". Tried calling back. Was told they would transfer me to a manager. After several minutes of being on hold I gave up. I have now lodged a complaint with my State AG's office and here. Don't let the BBB A+ fool you. They mark issues resolved even though these companies will continue harassing people trying to claim you owe them more than you really do. Do your research when paying bills. They will not update their systems until after you make them.
  

  Business Response

  Date: 08/30/2022

  Business Response /* (1000, 5, 2022/08/29) */
  We apologize for any inconvenience you had regarding your ******* *** ***** bill. Unfortunately, ******* *** ***** is one of the facilities we collect for that we do not have access to their system, notes, payments, etc. We can only go by what is posted to our system at the time. Though you did pay over the weekend, and that bill for $54.46 is a zero balance now, the payment is not remitted to us at the exact moment of payment. It is now showing as a zero balance as the payment was remitted to us. You stated you hung up when trying to be transferred to a manager, and we are sorry that process does take some time at times which is what happened in this instance. If you have any further questions or concerns, please contact our Customer Service Department at ************.
  
  
  Consumer Response /* (3000, 7, 2022/08/29) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  No I do NOT "accept" the business' response. The BBB will most likely close the case but this is a political ** response.
  
  " the payment is not remitted to us at the exact moment of payment. "
  
  Your rep never made an attempt to check my record. She just started calling me right off the bat. Used the previous contacts notes by trying to say "she did have your records". Which tells me she was able to read notes but she didnt have MY account information. Started the call with an attack then acted offended when I attacked back
  
  This Would ALMOST be an acceptable excuse had I made the payment 5 minutes before they called. But I paid on Saturday before they called me first thing Monday morning. (My original notes have the wrong date (off by one). Your system should have shown a pending transaction with the CC company for the corrected amount. I have an Authorization Code (tracking number) this should literally have been the last or next to last line on my account. No one bothered to look to see that ******** had sent in the corrected amounts from the INS or they would have been able to answer my questions when they tried calling me Friday and again Monday. Instead THEY "DID NOT HAVE MY INFORMATION READY." They were trying to scare me in the hopes I would panic and pay the original $500. This company does not try debt collecting. They attempt strong arm fear tactic bullying.
  
  Lame excuse to say they didn't bother to check that the bill had been paid. I even tried telling the lady to look and she would see before she decided to "end the call". Case may be closed in the eyes of the BBB but this is NOT an A+ company. They will simply keep calling on a daily basis harassing people. If you have to deal with these people look up how you go about telling them to stop contacting you. Keep track of every letter/call/text etc. They are ripe for a harassment lawsuit.
  
  Fair Debt Collection Practices Act - Know Your Rights
  Debt collectors may not harass, oppress or abuse debtors or any third parties they contact.
  
  805.a.(1) "a debt collector may not communicate with a consumer in connection with the collection of any debt --" at any unusual time or place or a time or place known or which should be known to be inconvenient to the consumer. In the absence of knowledge of circumstances to the contrary, a debt collector shall assume that the convenient time for communicating with a consumer is after 8 o'clock antemeridian and before 9 o'clock postmeridian, local time at the consumer's location;
  
  (I.E> 8/9a-4/5pm ... NORMAL WORKING HOURS) Yet the second call came in at 2:30 pm) The 3rd call came in at 8:30 AM ... you know when a lot of people will either be driving to work or already at work. After I had already communicated to them (both PASI and ***first) THAT I WORK NORMAL HOURS and to send me a corrected bill after they (PASI/***first) had billed the correct insurance company. And yes I know section 1 covers the hours. But I had already mentioned to the first caller in July that I was "AT WORK"
  
  If you have even the slightest idea that you may not owe the supposed debt or suspect the amount to be wrong ... LAWYER UP. And write them a letter stating "DO NOT CONTACT ME OVER THE PHONE. ONLY CERTIFIED LETTERS" ... Send yours certified too.
  
  Over 25% of BBB complaints are against DEBT COLLECTORS. Just know they are going to try and rush you in to bad decisions with fear style tactics. Fight back. Most importantly pay your bills. Contact your creditors ahead of time to make plans.