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Business Profile

Property Management

The Meadows

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Property Management.

Complaints

This profile includes complaints for The Meadows's headquarters and its corporate-owned locations. To view all corporate locations, see

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The Meadows has 2 locations, listed below.

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    • The Meadows

      2154 Meadow Glade Ln Bartlett, TN 38134-9725

    • The Meadows

      5508 Parkcrest Dr Suite 320 Austin, TX 78731

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:02/27/2023

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 12.24.22 my pipes burst in the apartment and it took over 6 hours for management to respond causing a lost of of 80% or more of my belongings. I am paying rent for an apartment that I can't live in. The apartment is not habitatable. Walls, flooring and bathroom cabinets were removed the 2nd week of January and no work has taken place since that time. The former manager assured me he would have the apartment ready 4 weeks ago. Every week as I check on my apartment there is no work but more excuses. They have refused to respond in writing to let me out of lease and will not credit my rent. I had a lawyer contact them, I was verbally told they are not responsible because it was a natural disaster. I must pay my rent. My attorney is saying we have to file a civil suit. I want them to respond in writing that I can break my lease without penalty. I should not have to pay an attorney to make this company do the right thing. I also want my rent returned for ******** February and March. I am living at a hotel. The company is refusing to do the right thing and stating my renters insurance should take care of my rent. My renters insurance is paying for my hotel otherwise I would living in my car. Noone is trying to help us. This is*** affects at least 3 or more tenants. I want my rent and deposit returned as well as a written letter allowing me to break my lease agreement. I want a response by March 5th or I will be forced to *** for further damages due to my mental and physical well-being, cost of eating out and other incidentals.Owners are a shell company from ******* called VP Meadows, LLC managed by Cogency Global, owned by **********************. RPM Living is the property management company. I have left a message for *** the Regional VP 2.22.23 and I have received a response. I also submitted an email of complaint sent to Interim Manager, and I was told that my renters insurance needed to pay my rent, they are not responsible because it was a natural disaster.

      Business Response

      Date: 03/02/2023

      This is not the appropriate communication channel as this is now a legal matter. 

    The Meadows is NOT a BBB Accredited Business.

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