Business ProfileforFarm Bureau of Tennessee

We filed an insurance claim because our retaining wall fell at our home residence, crashing on two of our vehicles and totaling them. We have continually tried to talk with the company in regards to how the wall fell during a windstorm of up to 80 mph winds in the area. They hired an engineer to assess the damage without even getting into the problem of the wall as it was covered with 4 foot of dirt piled on top. The only way to see the wall was from one side, and that side was falling to the ground, but kept from completely falling because our cars stopped it. We have requested on multiple occasions for an engineer to come out and reevaluate the structure as he made claims about the structure based on his opinion, only since you could not see the actual structure , since it was under 4 foot of dirt. Upon excavation, we uncovered multiple things that had to do with the integrity of the wall that the engineer stated wasnt there simply because he couldnt see it. We have had no luck getting them to come back out to reassess nor even look at covering any of the expense. They have created their own assessment of how the wall fell based off of flooding without flooding even being possible that day because they lack of rain. The Manager stated he has not covered a retaining wall before, and he will not do it now. There is nothing in our policy that states this would not be covered based on wind damage, but they refuse to even state in claim that wind was a factor that day. We have reached out to the corporate office. We have also reached out to a public defender even bc they have refused to even work with ** at all. The same day in our neighborhood tornadoes were reported as well as trees on fences but they refuse to even acknowledge that as a problem bc then they would have to claim responsibility. We have been fighting this for over a month & have a 40 Ft wall down & they could care less to help at all.