Business ProfileforA O Smith Corporation

We have had our home less than a year and started having issues with our A O Smith electric tankless water heater. The hot water went out in Jan 2024 and would not get hot no matter what. We had three different plumbers come look at it. Each plumber tells us that no one has experience with the electric tankless ones. Two of the plumbers called customer service. They had issues getting in contact with them or getting a call back. The plumbers did not get a lot of answers through customer service. They said it could be this or this and no definite resolution. It continued to send codes no matter what they would suggest we do. We replaced the elements in it and still had issues. The unit is supposed to be under a 5 year warranty yet nothing was. Once elements were replaced it began to still not heat up and stay hot. The customer service told us it was the mother board and it was not under warranty and was going to cost over $400 to replace that part. A new tank cost $500 and the part they said needed changing cost almost at much. The customer service rep didn’t know for sure whether this was the actual problem and would fix it. We purchased a brand new electric tankless unit same model and brand. This costing over $500 for a new unit as well as having to pay someone to install it as well. It was put in and it started throwing another code once again. There is no reason a brand new unit should be throwing a code. We have a plumber coming out for now the 5th time trying to resolve this. We have not had hot water since Jan. 2024. We have not been able to stay in our home due to this issue. We have had to pay over $1000 in trying to have someone help us with this unit through a plumber as well as an electrician.

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