Complaints

This profile includes complaints for Beaman GMC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Beaman GMC

  5300 Mount View Rd Antioch, TN 37013-7317

• 

  Beaman GMC

  1531 Broadway Nashville, TN 37203

• 

  Beaman GMC

  225 Seven Farms Dr, Ste 200 Daniel Island, SC 29492

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/24/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2023 ************************ from Beaman GMC on 7/18/2025. It was an online transaction; however I was told that the vehicle had undergone a *********************************************** working order. The vehicle was delivered to my home on 7/21/2025. Today, 7/24/2025, the entire air conditioning system has failed. I have driven the car less than ****** miles since it was delivered. I called the dealership to let them know of the defect and they said they could not help us that we should take it to another dealer and have diagnostics run and fix the vehicle at our own expense. We are located approximately 100 miles from Beaman, so getting the vehicle back to them for diagnostics is not unreasonable. We can take it into a more local dealer for diagnostics; however, if it is determined that the air conditioning issue is not a factory warranty issue then it is apparent that something was missed in their 152 point inspection and we were mislead and sold a vehicle with a problem that was not disclosed. I wanted to go ahead and start a claim now as soon as the issue arised and document the time lapsed and mileage so that there was third party documentation for resolution. The mileage on the vehicle at the time of discovery of defect was ******. The mileage at delivery of the car was approximately ******.

  Business Response

  Date: 07/25/2025

  We delivered the vehicle to the customer a 100 miles away and she drove it for ****** miles until it stopped working. Thats something neither of us would have known. Vehicles randomly have issues that we can not control. I am on vacation with my family until the end of the week so the person she spoke to was incorrect. I had my service director call and leave her a message yesterday saying that we would get this handled and she never responded. She has left a couple bad reviews wanting assistance but not returning calls will not resolve this. 

  Customer Answer

  Date: 07/25/2025

  I just wanted to clarify the response. I have not avoided any calls or not responded to Beaman. I have attached our communication via text when **** ****** called me yesterday I was traveling and was unable to respond until I was home. I did text him back as soon as I got home. He did not respond until the next morning, but we have been in communication today. I also did not leave multiple bad reviews online, I did leave one review disclosing the details of our transaction. Once that review was seen that is when I was contacted by the service manager to try to work something out, I did contact Car gurus and let them know the situation because that is who I purchased the vehicle through and I did file this report with BBB. After speaking with **** ****** this morning, he assured me that Beaman would be taking care of the issue. He said that more than likely the issue would be under factory warranty. He told me to take the vehicle to my local ******* dealer in *************, ********. I have that appointment scheduled for Wednesday, 7/30. I am supposed to update him with the diagnostic report. If the vehicle is under factory warranty, I can proceed with the repair. If the repair is not under factory warranty, I am to let him know what the repair will be and he can decide if he wants ******* in ************* to make the repair or if they want to transfer the vehicle to the Beaman Lot to be repaired at their location. I am satisfied with this resolution to the problem. 

  Customer Answer

  Date: 07/25/2025

   
  Complaint: 23649513
  
  I am rejecting this response because:

  Since the Beaman representative is on vacation he may not be aware but I have been in communication with **** ****** (service manager) at Beaman and he assured me that the vehicle would be repaired and that we would be happy. The plan given to me by **** was to take the vehicle to ******* in *************, ** to see if the defect is covered under factory warranty as he believes it should be. I have an appointment scheduled for Wednesday (7/30). If for some reason the issue is not covered by warranty he wanted me to let him know what the problem was so he could decide if he wanted ******* in Bowling Green to fix the issue and Beaman would pay for it or if they would want to transfer the vehicle to Beaman for repair. If this proposal from **** ****** is followed through with and the air conditioning issue is fixed then this resolution to the issue is satisfactory to me. I, however; do not wish to close this ticket/complaint until the repairs have been made.
  
  Sincerely,
  
  ***** ******

  Business Response

  Date: 07/29/2025

  I completely understand the frustration. I have gotten with *** in service, and he is waiting on her to go to her service appointment tomorrow and to let us know. It should be covered under warranty but waiting for verification and will assist from there. 

  Customer Answer

  Date: 07/31/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:06/10/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2023 *** Yukon SLT on June 4th 2024. On Thursday June 6th a check engine light came on. Friday June 7th I brought it in to get work done and let them know about the check engine light and my concern regarding it. I found out at that time that there had been major work done on the engine. This had not been disclosed to me. I had been told it was like new with no issues. They assured me it was probably just a sensor. They would check it out and let me know. They gave me a loaner and I was under the impression Id have my car back by the end of the day. I never heard from them. I reached out at 4:05 pm on Friday June 7th to see what the update was on the check engine light. They sent me a list of 15 codes that popped. At this time I was told I wouldnt get my brand new vehicle back until later the following week. I was very displeased at the constant dishonesty and lengthy repair on my new car. I asked to unwind the deal and give me my trade in back. I was told the general manager was the only one that could do that and they would talk to him on Friday and let me know and that they understood my displeasure and would fight for me to get it back. I was also told another guy wanted the car so it wouldnt be any issue to get the deal undone. I never heard back on Friday. I reached out on Monday morning June 10th and was given the run around. I called several times and eventually went back to the dealership. I was finally told the sales manager, ****, would unwind the deal and I would get my $24k down payment back. At this time I have my trade in back. They have the *** Yukon and my $24k I dont trust that they are going to give my $24k back. They have lied and not communicated as they said they would throughout this whole deal.

• Initial Complaint

  Date:03/22/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a brand new 2024 Buick Encore GX From Beaman GMC on 3/18/2024. On 3/19/2024, I decided that I wanted to cancel the vehicle service contract that was sold to me. I called the company ************** Services, who underwrites the service contracts, and they informed me that the dealership had to be the one to cancel the contract. I called multiple times trying to speak to the F&I person that sold me the contract to let them know I wanted to cancel, l was unable actually get a hold of them. I then drove to the dealership and spoke directly, face to face with the F&I person, who told me that I needed to send an email to *********************************** to get the contract canceled. I have sent the email, and have not received ANY response. I am requesting to cancel the vehicle service contract and have the amount refunded to the active lien holder whom the loan is with.