Complaints
Customer Complaints Summary
- 21 total complaints in the last 3 years.
- 2 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:07/02/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was lied to and listings on their website show false information. SLE salesman refused to acknowledge the listing and he were wrong and said the unit was received wrong even though I put a deposit to hold an individual unit I was ensured they had. I drove over 4hrs to pickup a 24ft trailer with a 7ft interior height that I was ensured numerous times that they had. I had already put a deposit down to hold the unit since I was told 4+ times that it was the sizing I wanted, the listings were incorrect, and they have the trailer. Upon arriving from my 4hr trip it turns out they dont have a 24ft trailer that is 7ft interior that I had already put a deposit down on. When I first started looking the 20ft trailer was $8,799 and the 24ft was $8,999. Now bother *****ft are listed at $8,999 so when the salesman told me he would give me $300 off a 20ft it wasnt much of a deal considering they raised the price $200. Attached is the conversation between me and SLE showing I was told the the trailer was 7ft interior multiple times, the listing was updated to reflect the trailer being 7ft, and the salesmans reassuring me the listing was wrong that it is 7ft so I put a deposit down.
Business Response
Date: 07/02/2025
Dear ***** ****,
Thank you for taking the time to share your experience with us. We want to start by offering our sincere apologies for the frustration and inconvenience caused during your recent visit.
We understand how disappointing it must have been to drive over four hours with the expectation of picking up a 24ft trailer with a 7ft interior height especially after being reassured multiple times that the unit was available and met your specifications. It is clear that there was a breakdown in communication and accuracy regarding the listing information, and we take full responsibility for that. While we have already processed your refund, we want to go a step further and acknowledge the impact this situation had on your time, trust, and overall experience with our business. This is not the standard we strive for, and we are actively reviewing our internal processes to ensure that future listings are 100% accurate and that our team communicates clearly and consistently. Please accept our sincerest apologies for the mishap. Your feedback has been shared with our management and sales teams to prevent similar situations moving forward. If theres anything further we can do to make this right or assist you in the future, please dont hesitate to reach out directly. We value your time and hope we have the opportunity to restore your trust.
****** *********
Sales Manager
SLEInitial Complaint
Date:06/25/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The form you sent to me via email link, is not working. I'm unable to click on the answers nor to enter text.
I have not heard anything from this company.
e said " I'm sorry but there's no one else".Business Response
Date: 07/07/2025
Dear *****,
Thank you for reaching out and bringing this matter to our attention. I sincerely apologize for the inconvenience and frustration caused by receiving the incorrect lawnmower blade, as well as for the delay in responding to your emails and the challenges you experienced when trying to speak with our team by phone.
You are absolutely right to expect timely and attentive service, especially when the error was on our end. It is unacceptable that your issue was not addressed promptly, and I regret that our communication fell short of your expectations.
To make this right:
We will provide you with a prepaid return shipping label for the incorrect item.
Upon confirmation of the return shipment, we will immediately send you the correct blade as originally ordered, at no additional cost.
We are also reviewing this incident internally to ensure better support and responsiveness moving forward.
Your time is valuable, and I understand how frustrating it is to feel ignored or delayed when trying to resolve an issue. Please know that we take this matter seriously and are committed to improving both our product fulfillment and customer service processes.
If there is anything else we can do to regain your trust, please dont hesitate to let us know. I will personally follow up shortly with the return label and tracking details for the correct item.
Thank you again for your patience, and we truly appreciate your business.
Sincerely,
*** *****
**********************start="1747" data-end="1750"> SLE Equipment
************Customer Answer
Date: 07/17/2025
The company sent me a shipping label by email, then sent follow up email telling me to send the item back as soon as possible so that "I can get this resolved".
They showed no concern except to get it resolved. I don't have a printer so I would have to drive somewhere and pay to get the label printed.
I gave up on the company every caring about customer service. I didn't make the mistake but I would have to jump through hoops to make them happy?
I don't think so. I don't care about the complaint, nor being stuck with a blade that is not usable. I wanted them to have to wait and wait then have no one call them back, just like they did me. Accomplished. Thank you for your time.
Initial Complaint
Date:02/29/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************ent, waiting 9 MONTHS for a transmission that was obviously never going to arrive, I gave up and replied with a request to cancel the whole order and refund the remaining $109.19.He replied "If you want to cancel the entire order, there will be a 20% restocking fee deducted from the refund for the parts we already received from the manufacturer, per our policies."Just wanting to get this over with, I agreed to the ridiculous "restocking fee" for items that were never shipped to me. There is nothing to be "restocked".On February 26, 2024 I received a check in the mail from SLE Equipment for $50.85!That amounts to a "restocking fee" of over 53%!Of course I'm not accepting this.If it is even legal to charge a 20% restocking fee for goods that were NEVER SHIPPED, then I will pay it, but then I am still owed an additional $36.50.If the restocking fee is not legal, then I am still owed an additional $58.34.Business Response
Date: 03/05/2024
Customer is owed the additional ***** we wil be sending a check out for the refund in the morning
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