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Business Profile

Recreational Vehicles

Gavins Point Recreational Center, LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:11/06/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    June 28,2024
    Our son noticed some water damage in the kitchen wall area close tot he floor. The guy said there was a water leak from the shower on the other side of the wall and that it had been repaired. He stated the perform a 100 point inspection before anyone takes possession of campers.

    The dash air did not work at all. I pulled over and started the genset. The gen set spit and sputtered and it quit on way home as well. I called the salesman and he said to bring it back and they would look at it, We got it home and plugged the motorhome into our utility pole and the air units on the roof worked fine. That night I took a shower and it leaked on the floor and wall of kitchen. I caulked the area around the shower as I found where it leaked. It rained that night and I woke up as my head, pillow and bedding was wet. The slide out over the bed leaked. I got a ladder out and looked up there the caulking was dried out and cracked along the edge. The vinyl material inside also was sagging from previous damage.

    I was forced to accept that they buy it back from us for $15000, no return. I said I would rent it for the 3 days and he said it was mine. I was forced to pay sales tax and transfer the title with a cost of around $1200 to the our county treasurer. The unit was in another person name and had not been transferred to the dealerships name.

    We sold it back to them for the $15000 with a loss of $10000 for 3 days or so. Their documentation stated for South Dakota to register the vehicle within 45 days to avoid penalties and interest. Today 11/6/2024 the South Dakota Department of Revenue that there was a question about a vin on a Damon vehicle. We called the state and had found out the motorhome is still in our name after selling it back to them on 7/8/24. They want a picture of vin plate and a copy of the letter returned tot he state before they can proceed. It sates if we don't respond to this request within 60 days may not be able renew the registration.

    Customer Answer

    Date: 11/18/2024

    We have heard nothing from the company.

Gavins Point Recreational Center, LLC is NOT a BBB Accredited Business.

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