Business ProfileforNovak Sanitary Services

I have had services with this company over the last 7 years. I have paid for what is known as a valet service, in which I pay for trash cans to be picked up from the location next to my house, and returned there after service. When I have called Novak sanitary about the trash collection not occurring or trash cans not being returned, the office has stated that "they are a curbside service", have commented "that the city ordinances were repealed" or that "the laws regarding trash collection are changing soon". Yet Novak still billed me for this service, knowing that they have either not collected the trash, or not returned the containers to the designated spot on the property, leaving them on city streets or sidewalks and public roadways. Due to this, I wrote an email to Novak requesting that I be refunded for every service period in which the service has not occurred. Service being trash collection and return of the cans to the pickup location. Due to the fact that the office had stated I was billed for non- service periods, regardless of pickup or services, I asked that Novak Provide evidence of service for billing periods, and a refund for any period in which they could not prove that the services paid for were provided. While speaking with an individual named Pat, approximately 9:22 Am on March 27th, Pat stated that my account shows that I pay for Valet service, and that it is a service that Novak sanitary provides. Pat also suggested that I seek a "smaller more capable service", implying that the company has never had the capability to deliver this service to begin with. Novak has not taken any action to refund me, or reach a resolution on this issue. Due to the fact they have admitted to billing me during periods in which they have not provided both trash collection and proper return of the cans, I am asking for a full refund in the amount of ******** as they are unwilling to provide any validation of a debt.