Business ProfileforAshley Furniture Homestore

Purchased a daybed with pull-out trundle bed on July 8, 2023 from Ashley Furniture, Aberdeen, SD 57401. Upon delivery and assembly of the bed, the delivery/assembly team assembling the bed found that the daybed had an internal manufacturing defect; there was a missing internal wood support brace inside of the manufactured bed, and the external metal mounting bracket for the bed platform support on one end had to be connected to this internal wood-brace/support. However, Furniture Mart USA has totally dropped the ball on this. I have communicated with them twice via text; the last communication they indicated to me it could take several months to get the piece in from a manufacturer. It's been 9 months since the discovery of the problem --- the only contact FM-USA has initiated with me on this is to email me a box of hardware---a box that has nuts bolts etc. in it, but no details of why it was mailed, or what to do with it. On July 8, 2023 I received the following text from FM-USA: Hello, I am reaching out from Ashley Home/Furniture Mart USA regarding the delivery that was attempted today. We were notified that the item brought out was missing pieces to assemble. We will get a new one committed to your ticket after the truck completes their paperwork tonight. Once we have the new one available for delivery, we will contact you to set up a new delivery date. If you have any questions, please call us at ************. Thank you. I have never been contacted by FM-USA to set up a new delivery date--and it's April 26, 2024. I have been storing this trundle in my shop/garage for 7+ months. I have adequately attempted to 'mitigate my loss' by contacting FM-USA customer service, who assured me the 'next move' in the process would be initiated by them by 'contacting me to set up a new delivery date'.... something which has not occurred. Thank you.