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Business Profile

Financial Services

Madison Trust Company, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

4.89

Average of 107 Customer Reviews

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Review Details

  • Denise G

    Date: 04/08/2025

    If you’re looking for an honest, transparent, and ethical custodian to protect your retirement funds, run in the opposite direction from Madison Trust Company. My family and others have been victimized by an alleged Ponzi scheme—our entire retirement accounts wiped out by fraudsters. Madison Trust continues to charge quarterly “maintenance fees” on accounts they know are likely worth $0 due to the custodial fraud they facilitated or ignored. We have begged for mercy, explained our situation, and asked them to stop adding insult to injury. They refused. Instead of acting with integrity, Madison Trust has chosen to partner with bad actors and maintain business relationships with those under investigation by the FBI, DOJ, and SEC. This isn’t just negligence—this is complicity. Madison Trust’s actions show a clear disregard for victims and law enforcement. Rather than helping customers recover or protect what little remains, they persist in extracting fees and cooperating with fraudsters. Their behavior is unethical, exploitative, and heartbreaking. If you’re considering working with Madison Trust Company—don’t. Find a firm that puts people over profit and protects their clients, not one that helps criminals perpetuate fraud on their customers.

  • Henry D

    Date: 03/13/2025

    Justin was both informative and cordial. He answered every question, was patient and very helpful. Thank you, Justin!

  • Steven S

    Date: 03/04/2025

    Excellent service. Emily R stopped me from making a possibly expensive mistake during onboarding with Madison Trust. If you have not had a self directed trust before (like me), a lot of the setup and asset transfer can be confusing. Emily explained each step, and waited while I completed it. 5 stars and thank you Emily.

  • Greg M

    Date: 02/11/2025

    The Maddision Trust team has helped me realize my goal to use my traditional Roth IRA that only allow stocks, bonds, mutuala funds, etc. to invest invest in quailifed reasl estate. The Maddision customer support team has been very paitent. They make you feel like your the most important call of the day. Emily R. has made my experience stess free. I did a Check Book ROTH IRA as a LLC.

  • Indira D

    Date: 02/06/2025

    I had a wonderful experience with Emily R. during my recent interaction. She provided exceptional customer service, answering all of my questions thoroughly and ensuring I had all the information I needed. Emily was friendly, patient, and professional throughout the entire call, making me feel valued as a customer. What stood out the most was that she did not rush the conversation, taking the time to explain everything clearly and ensuring I was completely satisfied. Her positive attitude and willingness to assist made my experience seamless and pleasant. Emily R. is a great example of outstanding customer service, and I truly appreciate her help.

  • Foch S

    Date: 01/31/2025

    I was helped by Emily R today. My opinion is that Emily is extraordinarily skilled at what she does. She is pleasant and extremely patient. She is so far beyond "normal customer support", it is hard to describe. It was abundantly obvious that she truly cares about customers and truly enjoys her work. She made great effort to ensure that I fully understood everything she was saying. Madison Trust is very fortunate to have someone like Emily on their team!

  • Sharon M

    Date: 01/17/2025

    Today, I had the pleasure of speaking with Emily R from Madison Trust. Her professionalism, courtesy, and assistance were truly remarkable. Emily answered all of my inquiries, provided support and addressed my concerns. I am confident in my decision to entrust my investments with Madison Trust.

  • Beth T

    Date: 12/20/2024

    Cameron was very helpful and patient in working through every detail of my RMD

  • Reynaldo N

    Date: 12/08/2024

    I called Madison Trust on December 4th and spoke with Emily H. on several issues. She handled all my questions and concerns efficiently and quickly. She was very knowledgeable and patient with me.

  • Denice C

    Date: 12/05/2024

    I've been a Madison Trust customer for several years now with multiple accounts. I have been very happy with the company and have always found their customer service to be outstanding. I would not hesitate to recommend Madison Trust.

Madison Trust Company, Inc. is BBB Accredited.

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