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Business Profile

Bank

Pathward Venture Capital, LLC

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Pathward Venture Capital, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Pathward Venture Capital, LLC has 13 locations, listed below.

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    Customer Complaints Summary

    • 777 total complaints in the last 3 years.
    • 216 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/25/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They froze my debit card holding all the money I had hostage for a measly 1.25 negative balance for more then 60 days, but failed to contact me once about this negative balance and/or to notify me of the card restrictions causing me to go into depth, my phone tp be shut off and bills to go past due.

      Business Response

      Date: 04/28/2025

      We're unable to locate an account that matches the description in the complaint.  Please provide the 16-digit card number, a screenshot of the front and back of the card, or the routing number and account number used for deposits.  For a quicker resolution, call ************ to speak directly to a Pathward representative.

    • Initial Complaint

      Date:04/25/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I recently purchased a Scarlet Debit prepaid card and from day 1 I have never been able to use the pin number for purchases . I have called 20 plus times hoping to speak to speak o someone however they are a buiness that hates dealing with customers and would rather save money and have everything automated . No Technical Support Line No One to speak to Ever I have owned this card less than 2 months all numbers are faded off cant see account number of cv code this place and company is trash

      Business Response

      Date: 04/28/2025

      We are unable to locate the account with the name and information provided.  We understand the card numbers are faded, but if the account is unregistered, we would still need account information such as the account number to locate the account.  Please provide a screenshot of the card or the routing number and account number used for deposits that came with the card.  You can also call ************ to speak directly to a Pathward representative for a quicker resolution.

    • Initial Complaint

      Date:04/24/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      There was fraud on my account. I wasn't sure if my son [4] did this or if it was fraud but I am reporting 3/50 dollar charges from an unknown merchant. Spruce customer support refuses to reimburse and after a 3 mining lucky is refusing to move forward with a cuatomer service complaint! They violate consumer protector laws everyday and there has been no real support. They are abusive and mismanage account details and information and they always hang up when escalation is requested. ******** * ***** *

      Business Response

      Date: 04/25/2025

      We're unable to identify the account with the name, address, and details provided. Please verify on the back of the card that the bank name is Pathward or MetaBank. If so, provide the 16-digit card number or routing number and account number used for deposits. For direct assistance and a quicker resolution, call Pathward directly at *************

    • Initial Complaint

      Date:04/21/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been locked out of my Spruce Money account since 04/17/2025], receiving a repeating message that my account is locked for 20 minutes due to login attempts. However, it has been over 24 hours with no resolution. I have received no communication from Spruce about a suspension, system issue, or fraud flag on my account. I have funds in the account that I urgently need access to, and their customer service has not resolved or even acknowledged the issue. This lack of transparency, communication, and access to funds is unacceptable. I am requesting immediate assistance to restore access to my account and clarity about what has caused this prolonged lockout. Account Name: ***** ****** Email on Account: ******************* 

      Business Response

      Date: 04/22/2025

      Hello ***** *******

      We're unable to identify the account with the name, address, and details provided. Please verify on the back of the card that the bank name is Pathward or MetaBank. If so, provide the 16-digit card number or routing number and account number used for deposits. For direct assistance and a quicker resolution, call Pathward directly at *************

      Thank you,

      Pathward Customer Service

    • Initial Complaint

      Date:04/15/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I found out thru irs in 2021 they send me a refund for 5, 142. I never receive it because of the irs told me about it. I have a letter from irs. I m sending it along with the emails. Where I ask where was my card it got stolen . Numerous email. I send picture and the number we had call many of time. I had the phone number on the letter. They not return the call . They sold uncrushable and this been going on for 3 years. I no longer have that card.

      Business Response

      Date: 04/16/2025

      Resolutioon attached.Pathward received your complaint from the Better Business Bureau (BBB). Thank you for reaching out to Pathward to clarify the action on your account.
      In your complaint, you advise that you found out the IRS sent your 2020 tax return to a Pathward account ending in ****. You also advised you never received it.
      Our records show that your tax return deposited to your Ruschard account ending in **** on 4/9/2021 for $5142.00. The deposit posted successfully to the account. Attached is a statement of transactions from shortly before the deposit posted and all transactions on the account through 2023. All Rushcard accounts closed in 2023 when the program was wound down.
      The address on file for your Rushcard account was updated in 2018 and is the same address you included on your BBB complaint. It appears the deposit posted to the account and was subsequently spent. All correspondence and replacement cards were sent to the same address.
      Unfortunately, per the terms and conditions, you are well past the timeframe to dispute any transactions on your Rushcard account. In order to dispute transactions, disputes need to be filed in a timely manner. Considering the deposit posted to the account, the address remained the same, and the account continued to be used through July 2023, there is nothing we can do because the funds were received and spent.

      Customer Answer

      Date: 04/16/2025


      Complaint: ********

      I am rejecting this response because: i never got my refund that the irs send me, because my card was stolen and you never replace it. you are the same as pathway national assoication *** * **** **  cairo ne 68824

      Sincerely,

      ***** ****

      Business Response

      Date: 04/17/2025

      Hello ***** *******

      Thank you for your reply to the resolution we provided.  The emails you provided that show you asked Rushcard if your replacement card was on the way were from April 2020.  Your deposit was not received until April 2021.  Between April 2020 and April 2021, the account ending **** had a card ending **** issued in November 2020 and a card ending in 2651 issued in January 2021.  Both cards were sent to the address that you provided with this complaint.  As you can see in the statement that was provided with the previous resolution, the account was used consistently through July 2023 when the Rushcard program was shut down.  We understand your frustration, but records show your tax return deposited to your account and was spent. 

      Our records also show that you had 2 other Rushcard accounts ending in **** and *****  These 2 accounts had card replacements done in April 2020 and May 2020.  The email referenced in your complaint may have been for either one of these accounts due to the fact that your account ending in **** did not have a card replacement requested until November 2020.  Again, by the time you received your tax refund in April 2021, a new card had been issued to your address in January 2021 and was used until it was replaced again in December 2021.

      Regardless of when the cards were replaced, your deposit did post to your account on 4/9/2021, and per the terms and conditions of the account, filing a dispute is no longer an option.  Disputes need to be filed in a timely manner, and unfortunately, we are well past the timeframe to file.  We consider this matter closed. 

      Lastly, we are not affiliated with a ******* ******** *********** in Cairo, NE. 

      Thank you,

      Pathward Customer Service

    • Initial Complaint

      Date:04/14/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Subject: Dispute: Missing $400 Refund - Flex, MoneyGram, Pathward N.A. Summary: On 3/12/25, Flex (***********) processed a $400 withdrawal, intended as a refund to my MoneyGram debit card (issued by Pathward N.A.). Flex provided ARN ***********************. MoneyGram states they cannot trace the transaction using this ARN, requiring an 8-digit tracking number, which Flex did not provide. Flex insists funds were sent to Pathward N.A., the card's issuing bank. Pathward N.A., despite acknowledging they issue the card, has refused to confirm receipt of the $400, or provide a letter on their letterhead confirming the funds were not received. This missing $400 has caused significant financial hardship, bordering on eviction. Multiple attempts to resolve this with Flex, MoneyGram, and Pathward N.A. have been unsuccessful. I seek the BBB’s assistance in recovering my $400 and holding these companies accountable for their uncooperative and conflicting responses.

      Business Response

      Date: 04/28/2025

      Resolution attached.

      Customer Answer

      Date: 04/29/2025


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me contingent upon receiving the aforementioned check of $400 to my home address. 

      Sincerely,

      ***** *******

    • Initial Complaint

      Date:03/31/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On March 7th I disputed 2 charges on my debit card. The company canceled my debit card without warning. On March 10th, I discovered it was canceled while trying to make a purchase. I then contacted the company and requested a new card. Since there was money in my account that I did not have access to without a card I requested it to be expedited. The company charged me $29.99 to have the card shipped by UPS and to be at my location no later than March 14th. No tracking number provided. On the 14th my card did not arrive. I checked my account and it shows that my card had been shipped. But when I clicked on the information button next to the card it opened up a separate window that stated my card had not been shipped yet and that I would receive a tracking number on the day it should be arriving. Since the 14th I have contacted the company approximately five times asking where my card is? I was told that it would be here within four days four different times. I have had two direct deposits going to my account that I've not been able to access. I have rent I have a car payment I have utilities I have kids and no matter what I do I can't access my money. It is now the last day of February and I still have not received any debit card from this company. In addition to that my account is $200 plus dollars short. I received a letter in the mail today from card services for this company stating that they had reinstated the two charges that I disputed but no indicator of when I would finally receive my debit card. I am still without a debit card and when I call again I get told four more days. I've tried linking this account to cash app and cash app informs me that the routing number they provide is inaccurate. This company has kept my money from me causing me to accrue late fees with my utilities in addition to late fees with my rent.

      Business Response

      Date: 04/01/2025

      We're unable to identify the account with the name, address, and details provided. Please verify on the back of the card that the bank name is Pathward or MetaBank. If so, provide the 16-digit card number or routing number and account number used for deposits. For direct assistance and a quicker resolution, call Pathward directly at *************

    • Initial Complaint

      Date:03/26/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a 175$ gift card from this business and I was not provided with a gift card that was working. The app they told me to use was not accepting the card and I have no access to the balance. I spent hours on the phone with them and they told me that I would get a new card virtually sent to my email in 24 hours. So at this point they have my money, but I have not received my gift card. I am not being told that I need to wait another 48 hours to be given instructions on activating a new card. I want a resolution to this, because this gift card was intended to be a gift for my daughter who just had her first round of chemo. I wish I could just buy another card for her, but I have no money and do not know what to do. This can't be legal can it?

      Business Response

      Date: 03/31/2025

      We're unable to identify the account with the name, address, and details provided. Please verify on the back of the card that the bank name is ******** or ********. If so, provide the 16-digit card number or routing number and account number used for deposits. For direct assistance and a quicker resolution, call ******** directly at ************.

    • Initial Complaint

      Date:03/25/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My card was stolen qnd charges was used I my account and this company wont dispute my claim for me to get my money back no one had done nothing but claim they havr can't speak to no one because they have no one for me to speak to makes no sense

      Business Response

      Date: 03/26/2025

      We're unable to identify the account with the name, address, and details provided. Please verify on the back of the card that the bank name is ******** or ********. If so, provide the 16-digit card number or routing number and account number used for deposits. For direct assistance, call ************.

      Customer Answer

      Date: 03/26/2025


      Complaint: ********

      I am rejecting this response because:

      Sincerely,

      ******** ********

      Business Response

      Date: 03/31/2025

      We're unable to identify the account with the name, address, and details provided. Please verify on the back of the card that the bank name is ******** or ********. If so, provide the 16-digit card number or routing number and account number used for deposits. For direct assistance, call ************.

    • Initial Complaint

      Date:03/23/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have received an emerald loan advance back in September of 2024 which was due to be paid with my taxes in 2025. After they took their payment of $722, I accidentally made an overpayment of $721.61 on February 25, 2025. H&R Block advised that the refund would be back in my account by 4 business days. It’s been a month and I haven’t gotten my refund. Each time I call there is no resolution only noted on my account. Case number ********

      Business Response

      Date: 03/31/2025

      Resolution attached.

      Customer Answer

      Date: 03/31/2025


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ******** *****

    Pathward Venture Capital, LLC is NOT a BBB Accredited Business.

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