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Business Profile

Property Management

CC Property Management
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BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:07/16/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On move out from the apartment CC Property Management refuses to comply with South Dakota Law. The termination of the tenancy of **** **** ***** *** * was on June 30, 2025. The two weeks permitted by South Dakota Codified Law has expired to furnish a written statement showing the specific reason for the withholding of the deposit or any portion thereof. Therefore, CC Property Management has forfeit all rights to withhold any portion of deposit. Cc Property Management should promptly pay my full security deposit back to me.

    Business Response

    Date: 07/24/2025

    **** was informed multiple times—via phone, email, and text—that his deposit refund would be delayed due to pending invoices from vendors.

    Communications included:
    A phone call, followed by a confirming email and text at the end of May 2025.
    A detailed email about the delay sent on July 11, 2025 (**** opened this).
    Further clarification by text on July 16, 2025.

    It was explained that the process could take up to 45 days. The move-out is still being finalized, and once all vendor invoices are received, **** will be notified of any deductions with supporting documentation.

    Any refund will be sent to his forwarding address.

    Supporting communications (emails, texts) are available upon request.

    Customer Answer

    Date: 07/28/2025

    Complaint* ********



    I am rejecting this response because:



    Sincerely,



    **** ********

    CC Property Management is not in compliance with South Dakota State Codified Laws § 43-32-24 that states they have 14 days to return security deposits. They have been notified by emailed on June 30th, July 1 and July 16. It was also texted. CC Property Management does not seem to care about state laws and act like they do not have to comply with State Law. (AKA pretending they can delay returning security deposits against state law.) They are out of complaince with state law and as per South Dakota State Codified Laws § 43-32-24 have forfeiture of all rights to withhold any portion of deposit. CC Property Management needs to pay the full security deposit immediately.

    Business Response

    Date: 08/07/2025

    Codified Law: 43-32-24. Return of security deposit after termination of tenancy--Withholding--Itemized accounting--Forfeiture of withholding rights--Punitive damages.
    Every lessor of residential premises shall, within two weeks after the termination of the tenancy and receipt of the tenant's mailing address or delivery instructions, return the security deposit to the tenant, or furnish to the tenant, a written statement showing the specific reason for the withholding of the deposit or any portion thereof. The lessor may withhold from such deposit only such amounts as are reasonably necessary to remedy tenant defaults in the payment of rent or of other funds due to the landlord pursuant to an agreement or to restore the premises to their condition at the commencement of the tenancy, ordinary wear and tear excepted. Within forty-five days after termination of the tenancy, upon request of the lessee, the lessor shall provide the lessee with an itemized accounting of any deposit withheld.
    Any lessor of residential premises who fails to comply with this section shall forfeit all rights to withhold any portion of such deposit.
    The bad faith retention of a deposit or any portion of a deposit by a lessor of residential premises in violation of this section, including failure to provide the written statement and itemized accounting required by this section, shall subject the lessor to punitive damages not to exceed two hundred dollars.

    **** was notified numerous times on why his deposit was delayed in writing and on the phone.   On 8-5-2025 ****s account was closed.  This was within our 45 days and **** has had an itemized statement and invoices sent to him via email and mailed (to his forwarding address) showing exactly what his deposit was used for along with a check of the remaining balance.

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