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Business Profile

Campgrounds

Travel Resorts Of The Midwest, LLC

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Travel Resorts Of The Midwest, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Travel Resorts Of The Midwest, LLC has 4 locations, listed below.

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    Customer Complaints Summary

    • 19 total complaints in the last 3 years.
    • 4 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/25/2023

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My ex-husband and I started our membership together before we divorced. We used the *** **** resort only twice before we divorced. Now I'm stuck paying the membership "Loan" and annual maintenance fees. I can't afford the membership payments let alone the maintenance fees that were supposed to be only $****** a year and not the nearly ****** it is now. I've talked to several people at Miswest Outdoor resorts and was told I can't get out of the "loan" until it's paid off. I can't get onto my account since they sold the company to see how much of my payments are left. I can't afford to keep paying the loan or maintenance fees. I want out of the contract!

      Business Response

      Date: 01/30/2023

      We currently show your loan current and your maintenance fees past due. Please contact our billing department at ************** to work out payment arrangements.

    • Initial Complaint

      Date:11/30/2022

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a membership in 2008 with ************************. *** was recently sold to Travel Resorts of America. I called to cancel my membership and was told that was impossible and in order to be able to cancel my membership I would have to first purchase a different membership with Travel Resorts for $**** and keep it at least 2 years. I haven't paid my maintenance fee yet this year because I have been trying numerous times to cancel since the sale. I am more than willing to pay my maintenance fee for this year if I can cancel without having to stick more money in.

      Business Response

      Date: 12/30/2022

      Business Response /* (1000, 7, 2022/12/05) */
      Mr. ****, our Members Services department will be contacting you regarding this issue. We look forward to speaking with you.


      Consumer Response /* (2000, 12, 2022/12/07) */
      (The consumer indicated he/she ACCEPTED the response from the business.)
      I actually called members services and the agreed upon resolution was to pay the current year's maintenance fees and send in a signed letter asking for cancellation. Once received they agreed to cancel my membership. I did ask for documentation of cancellation but am still waiting to receive that.

    • Initial Complaint

      Date:11/03/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On June 15th my husband and I signed a membership contract with Midwest Outdoor Resorts. We were rushed through the process and were not given the time to read over anything. We were told that out maintenance fees would be $*** a year. In march of 2022 we get a call from Travel Resorts telling us we needed to attend a meeting. The meeting was just a sales pitch telling us we needed to upgrade and pay $******-$****** to avoid fees going as high as $**** a year or more. We received a bill for $****** for this years fees and it says on the bill if you also pay next years fees now you wont have to pay an addition *** percent increase next year. We were never told that Midwest Outdoor Resorts was being sold. I have tried on several occasions to talk with someone at travel resorts but can never get through, just sit on hold. i want out of this membership. I cannot and will not pay the high fees. I will pay off the contract.

      Business Response

      Date: 12/13/2022

      Business Response /* (1000, 8, 2022/11/15) */
      Thank you so much for this opportunity to assist you with your questions and concerns. We are sorry to see you go. Once you have paid any balance in full, we will have you sign a mutual release agreement to terminate your membership contract. Please contact Member Services at ************, for further instructions.

    Travel Resorts Of The Midwest, LLC is NOT a BBB Accredited Business.

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