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Business Profile

Payday Loans

Rosebud Lending

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Payday Loans.

Complaints

This profile includes complaints for Rosebud Lending's headquarters and its corporate-owned locations. To view all corporate locations, see

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Rosebud Lending has 5 locations, listed below.

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    Customer Complaints Summary

    • 142 total complaints in the last 3 years.
    • 82 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/10/2023

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I WAS LOOKING FOR A SMALL LOAN TO MOVE TIL TAXES CAME IN. FILLED OUT THE APPLICATION, WENT THROUGH THE PHONE PROCESS GAVE THEM ALL MY PERSONAL INFORMATION INCLUDING BANK INFORMATION. I WAS TOLD 45 MINS LATER STILL ON CALL I WAS APPROVED , WENT OVER PAYMENT AMOUNTS AND EVERYTHING. SAID THEY WILL SEND EMAIL W DOCS TO SIGN AND FUNDS WOULD BE RELEASED LATER TODAY. WAITED AN HOUR HEARD NOTHING. WAITED ANTHER 30 MINS NOTHING SO I EMAILED THEM. ( IM A CUSTOMER SERVICE REP THEY DONT WANT ME ON THE PHONE) WAITED ALMOST AN HOUR FOR THEM TO SAY I WAS DECLINED. NO CALL OR EMAIL TO INFORM ME OF DECISIION CHANGE. WOULD BE NICE TO BE INFORMED INSTAED OF THINKING EVERYTHING WILL BE FINE ITLL COME NEXT BUSINESS TO FIND OUT I DONT HAVE ENOUGH. ******** ********. I CHANGED MY PASSWORD AND WILL BE CHANGING MY BANK INFORMATION AND HAVING MY BANK BLOCK THEM.

      Business Response

      Date: 02/16/2023

      Dear Ms. ******,



      This letter is in response to your concerns that were sent to My Quick Wallet from the Better Business Bureau (BBB). We regret that you are dissatisfied with the application process with My Quick Wallet.

      We sincerely apologize that you were not approved for a loan after you completed the loan process.



      When an application is submitted, there are several factors that are systematically reviewed during the application process that can pre-qualify you for the loan, and then along with some required supporting information the complete application is forwarded to our underwriting department for final approval.



      My Quick Wallet provides a number of methods for which this supporting information can be provided and you selected the method in question.



      During our review process we make every effort to approve the loan for the amount requested. If we are unable to provide a loan approval we provide the applicant with an emailed Notice of Adverse Action to inform them of the decision along with further details.



      We are pleased to resolve this complaint by confirming that the Notice of Adverse Action was emailed to you on the day of your application decision.



      When My Quick Wallet receives concerns from a valued customer, the business takes great steps to review our records and our procedure. We are satisfied that your file was handled in accordance with our detailed policies and procedures.



      Sincerely,



      Compliance Department

      My Quick Wallet Customer

      **************

      **** *** ****

      ***** ******** **** *****

      ******** ** *****


      *** **************** *** ********* * ****** * *************

    • Initial Complaint

      Date:11/18/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This business has repeatedly called me at home and at work I have requested repeatedly for them to stop

      Business Response

      Date: 12/27/2022

      Business Response /* (1000, 8, 2022/11/29) */
      Dear Mr. ****,

      This letter is in response to your concerns that were sent to My Quick Wallet from the Better Business Bureau. We regret that you are dissatisfied with the application process with My Quick Wallet.
      Our records indicate that a referral was received from an affiliate organization on November 16, 2022 indicating that you were interested in obtaining a loan. If any of our subsequent attempted contact or communication with you in an attempt to complete a loan application caused you distress we sincerely apologize. We are happy to resolve this complaint by closing your file.


      Sincerely,


      My Quick Wallet Customer Support
      **************
      *************
      *************************
      *****************

    Rosebud Lending is NOT a BBB Accredited Business.

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