Complaints

This profile includes complaints for Bradford Espinoza, P.A.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Bradford Espinoza, P.A. has 2 locations, listed below.

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  Bradford Espinoza, P.A.

  4 Liberty St E York, SC 29745-1546

• 

  Bradford Espinoza, P.A.

  P.O.BOX 977 York, SC 29745

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/24/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/15/2023 I met with ****, an associate from this office regarding a civil matter. Upon meeting I was told that the $195 consultation fee was waived if I retained him, so I moved forward. On Friday 11/17 I dropped off the retainer check and signed the engagement agreement.After several weeks with no update, I emailed and called the office for an update. **** called me back and did not remember the majority of what we spoke about and did not appear to have any notes in regarding to my case.On 12/26 I sent an email with my requests of the civil case based upon a phone conversation the week before. On 12/28 **** called with several questions, all of which were answered in our initial meeting and paperwork given to him. **** also wanted to rectify the situation by means of which I initially told him I was not interested in doing.On Jan 2, **** I sent email that I did not want to proceed with him due to a conflict of interest as well as taking almost 2 months and we have not made any progress.Upon firing the firm, Alexis *********************** one of the partners emailed and offered a refund of $1346.75, from initial ***** retainer. I requested full refund because I was initially told the consult fee would not be charged, and I feel they did nothing to bill me for. Although a phone call was made, an email was answered, nothing was done. I left a folder of paperwork and copies and was still asked the same questions repeatedly.As of today, 1/22/24 I have yet to receive refund. 22 days now since I spoke to ****** Espinoza who said they would issue refund. It should not take this long to mail out a check.

  Business Response

  Date: 01/24/2024

  January 24, 2024
  
  Regarding Complaint #********
  Filed by *************************** Against Bradford Espinoza, P.A.

  Exhibits and Timeline Attached
  
  
  
  

  Customer Answer

  Date: 02/01/2024

   
  I am rejecting this response because:
  

  In response to the timeline pdf provided from Bradford Espinoza, P.A

  Facts #4

  Perhaps ****************** needs to be trained on company policy because I was specifically told that if I was to retain his services I would not be charged the consult fee, period.

  Timeline #2

  ****************** told me that due to current case load, it would be 2 weeks, NOT 2 months before he could get to my case. If it was 2 month I would not have retained this firm in the first place as I did not have 2 months to sit and wait.

  Furthermore we met in a conference room alone behind closed doors. The office manager nor the bookkeeper were in the room when ***************** gave me this timeline.

  Again when I came back on 11/17 to leave the retainer I only spoke with 1 person in the office. 

  I find it interesting that I was given 2 weeks before work could begin, this timeline says 2 months, but within 3 days ****************** was able to start. 

  One of the reasons I fired this company was that each time I spoke with ****************** I had to re-explain everything, he had no notes in front of him and could not remember any specifics to my case. If research and/or work was actually performed on this case, 

  I should not have to provide details everytime we spoke, especially when I left a folder of documents and records pertaining to my case.

  On Jan 2 on a chain of email I provided the correct mailing address for refund twice both at **** am and 2:09 pm

  Alexis Espinoza confirmed this address at both 12:33 pm and 4:42 pm, but yet the check was still mailed to wrong address and the post office is being blamed for the company's error. 

  I also did not refuse to pick up the check, however I live 1 hour from them, and after their error they were going to send it to the correct place.

  In conclusion I'm being charged $653.25 for reviewing files I created and explaining the case to ****************** the couple times we spoke on the phone. Nothing was done.

  I understand how attorney's charge, but again no real work was performed, nothing was done. 

   

  Thank you

  *************************

  
  

  Business Response

  Date: 02/09/2024

  We stand behind our original response. We have verified with ******************** that she has received her check which represents the remaining retainer. Furthermore, a copy of the cleared check endorsed by ******************** has been provided to BBB. As far as our firm is concerned, this matter has been resolved.