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Business Profile

Moving Companies

Palmetto Interstate Movers

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Moving Companies.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/05/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    April 27, 2023
    $550 deposit to go towards move for six hours at $180 hourly they deducted $1770 before discussing and before I gave authorization. I was told that I would receive a call once the movers left to discuss payment but instead, they took funds and called to discuss the next day, Full statement of events are attached.
    Stated they would give me $200 back.
    The nature of the dispute is funds was taken before they discussed the amount to be paid to them. They were aware I had concerns and stated they would call me to discuss. Instead, they deducted the money and then called the next day trying to negotiate a refund or charge me more. The attached receipt shows no signature of authorization for the amount they deducted.
    They did not complete a refund of any amount and no response.
    Your Job ID is #******
    I tried to upload text message that would not upload please provide an email for me to attach the text messages

Palmetto Interstate Movers is NOT a BBB Accredited Business.

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