Business ProfileforGamecock Moving, LLC

We contracted with Gamecock Movers after discussing twice, on 2 seperate phone calls with Brandon, the complete details of items to be moved on Saturday, 4/23/2022 & the description of the 2nd floor condo they would move them to. The move included a fridge. Brandon asked many questions, including info about a smaller safe & verifying the weight of it. We stressed that the fridge was a newer stainless steel one that has no scratches or dents and the expectation was it wouldn't have any after the move. He never questioned the fridge. When the 3 employees got in the middle of the stairwell with the fridge it was apparent to us that they didn't have the proper equipment, knowledge or strength to move it & that it was being damaged. But at that point there was no turning back. Monday morning I spoke with Brandon, a General Manager, & he informed me that the policy of Gamcock Moving was that they didn't move refrigerators to the 2nd floor. He said the employees should not have moved it. I have attached all the emails we have had with this company. Please note the astrick on page 2 where Bill Finn states " the policy regarding moving the refrigerator to the 2nd floor should have been addressed when booking the job, and the crew also should have been aware of this policy & consulted with management if unsure." Also note the astrick on the 3rd page of the emails where he states "I am not sure how the misunderstanding with out employee regarding the fridge & 2nd floor came to be, but regardless it should not have happened." Both of these statements confirm that this wasn't simply a moving mishap. This implies that this company violated it's policy and does not have the training, equipment or man power to move something that heavy to a 2nd floor. This is negligence on the part of Gamecock Moving, not a simple accident. Stainless steel refigerators are purchased for there apperance and ours now looks like it is old & was bought years ago at a thrift shop. Pictures attached,