Complaints

This profile includes complaints for Bank of Travelers Rest's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Bank of Travelers Rest has 10 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Bank of Travelers Rest

  42 Plaza Dr Travelers Rst, SC 29690-1688

  
• 

  Bank of Travelers Rest

  1041 Verdae Blvd Greenville, SC 29607-4032

  
• 

  Bank of Travelers Rest

  2021 N Pleasantburg Dr Greenville, SC 29609-3930

  
• 

  Bank of Travelers Rest

  217B E Washington St Greenville, SC 29601-2835

  
• 

  Bank of Travelers Rest

  3211 Geer Hwy Marietta, SC 29661

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/09/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I opened a business and a personal checking account on the same day and requested not to have overdraft protection. I have my signed paperwork from when I opened my accounts stating that I did not request to have it on my accounts. 30-45 days later I am getting hit with OD charges. I go into the bank to ask why? They said the overdraft protection was activated on my accounts after 30 days. I said I didn't request it and why does my account not show me that the money I am spending from my available balance is yours and not mine? They said because the Federal government requires them to do it that way!

  Business Response

  Date: 11/22/2024

  We appreciate open communication with our customers.  Our practice is to send a visit summary home with the customer the day an account is opened.  It indicates the products and services opened on the visit.  It is checked manually so that our representative can walk through the account opening and ensure the customer receives what they requested.  If *** ***** left with the summary form and no check mark was placed beside the overdraft protection blank, then that would be the indicator that it should not be added to the account.  If it was added at account opening, it was an error on our part.  

  That said, we are intentional with communicating that the overdraft option has been added or accessed.  This communication is automated, which means it is documented with images of the document(s) sent.

  Our procedure when the account was opened in 2023 was to add overdraft privilege to an account once the account was open for 30 days.  When the account reaches that 30 mark, a letter is generated and mailed to the customer letting them know that overdraft privilege was added to their account.  The letter also communicates that the customer can remove overdraft privilege at any time.  In the case of *** *****, two letters (one for business and one for his personal account), were mailed 30 days after his account was opened.  These went out in May of 2023.  When overdraft privilege is accessed and the account not brought positive within 10 days, our system generates a letter.  If the account is not brought positive after 20 days, another letter is generated.  A third letter is generated when the account has been overdrawn for 30 days. 

  These procedures were followed and documents retained each time *** ***** accessed his overdraft privilege.  Our system maintains these documents and the dates those were mailed.  With each occurrence that *** ***** accessed his overdraft privilege and it was NOT brought positive within the days mentioned above, the same automated letter process would begin.  

  We are open to discussing this with *** ***** should he chose to reach out to us.  He can contact the bank at ************ and ask to be transferred to the Branch Administrator. 

• Initial Complaint

  Date:05/17/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The Bank of Travelers Rest will not roll over my inherited IRA.
  My Wife ***** ** ****** Passed 9/28/2022 and I am the beneficiary of her IRA at the Bank of Travelers Rest, Certificate ********. I called the Taylors branch and altho I am disabled and aged, I was forced to Go to the Branch office to provide ID and death Cirtificate and Rollover Information. After great pain to Provide ID, Death Certificate and Rollover Information I was told the person who did the transfer., Is not available and would take care of it in a few days and call with any questions. No one contacted me and for any normal business that indicates they have done what is requested..
  I then received a statement showing The bank had done nothing.
  I called Bank service representative who told me they have the Death Certificate , but the bank lost or misplaced everything else and she could not question the person who filed the Death certificate because they had no way of knowing who it was. So I asked for an account Statement
  in order to provide the letter of acceptance that the Bank requires. The bank Insist that I can only get the statement by appearing in person at the Banks main office and again provide ID and that they can not mail a statement.
  The Bank mail a statement 03/31/2023. All IRA's I have previously inherited have been rolled over by phone conversation with no Problem. I can only assume the Bank is reusing to roll the account over to cheat me out of the interest and discriminate because of my disability.
  
  I request the Bank of Travelers Rest Immediately roll over the IRA account to Me, the beneficiary, Without further delay, and to cease further delays. and unreasonable Request for multiple meetings. And stop advertising that they provide good customer service.

  Business Response

  Date: 06/30/2023

  We appreciate the opportunity to walk through the process that our customer has shared. We began
  working with him to properly transfer the IRA from his wife’s name to his. It is true that we require
  several documents to complete this process. With fraudulent attempts to gain access to customers’
  money continuing to increase, Bank of Travelers Rest works to ensure we rightfully identify a customer
  before beginning any process. While this husband was listed as a beneficiary on his wife’s account, we
  did not have any identifying information from him and therefore needed to confirm his identity. After
  learning of his disability, the representative mentioned received permission to break with our procedure
  of identifying a customer in person and he was asked to text a copy of his driver&#**;s license to us. The
  bank does not issue statements for IRAs but does, however, issue maturity notices. The representative
  mentioned provided a workaround by mailing him an account detail screen from our processing system.
  Currently, we are waiting for the bank where he plans to transfer this IRA into his name to send us the
  request to transfer the funds.
  The loss of a loved one is an extremely sensitive time. Bank of Travelers Rest extends our sympathies to
  this customer and others who are grieving his wife’s passing.