Complaints

This profile includes complaints for Resort Management & Consulting Group's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Resort Management & Consulting Group

  783 Sandy Lane Surfside Beach, SC 29575

• 

  Resort Management & Consulting Group

  742 Mink Ave PMB 224 Murrells Inlet, SC 29576-6300

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/22/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  December,2023
  ***** & ****** **************************************************************************** Unit A-3/Week 8 OID #*******
  We received your recent letter concerning the desire to give back week to *************** & Golf Villas. While we empathize with your situation, we are declining your request to take back your real property. We have listed several options below for you to consider.
  
  
  There are options to sell your unit. ********* offers a "For Sale by Owner" list that is in the recreation center and on the website *******************************************************. Owners have had great success listing on the website. Our office would be happy to direct you to the people who can help you list your property website. There is also a Broker ***** ******* ************ ******************* that might be able to assist you
  You could sell your unit to friends or family,$628.00 per year is still a fantastic price for a weeks' vacation on the Outer Banks of **************. This includes year-round access to 3 pools, 8 free rounds of golf per year. In the event they wish to pursue this option, we recommend contacting ***** ******** at ****, ********* ******** and ******. Ms. ******** can be reached at ************ or by email *************************** will be able to assist you with transferring paperwork. 
  You could also post it for sale or free on social media outlets such as ********, ********** or your local newspaper. 
  You could rent the unit. ********* has an in-house rental program. Our hospitality department can direct you to the appropriate people to set this up for you. Feel free to contact our office at ************. Owners like this option because it provides the opportunity to offset their maintenance fees as well as possibly additional revenue.
  ********* cautions our owners about giving money to anyone who promises to cancel your timeshare. This is not acceptable practice because it is deeded property. In order to relinquish your property at *************** and Golf Villas a change of ownership and a new recorded deed must occur. Should you have additional questions about the options above, please feel free to contact email me at ******************************************************************************************************.
  Sincerely,
  **** ** ****
  Owner Services Representative
  Resort MC Group. Management Agent
  
  

  Customer Answer

  Date: 04/17/2025

  January 22, 2025
  
  
  **** & ****** Lower
  ********************************************************************************
  
  
  
  
  
  
  Re:Sea Scape Beach & Golf ************************
  Unit A-3/Week 8 OID #*******
  
  
  Dear ********************************* received your recent email concerning the desire to give back your week to *************** &Golf Villas. While we empathize with your situation, we are declining your request to take back his real property.
  
  
  There are options to sellyour unit. ********* offers a "For Sale by Owner" list that is in the recreation center and on the website *******************************************************. Owners have had great success listing on the website. Our office would be happy to direct you to the people who can help you list your property website.
  
  
  You could sell your unit to friends or family, $720.00 per year is still a fantastic price for a weeks' vacation on the Outer Banks of **************. This includes year-round access to 3 pools, 8 free rounds of golf per year. In the event he wishes to pursue this option, we recommend contacting ***** ******** at ****, ********* ******** and ******. Ms. ******** can be reached at ************ or by email *************************** will be able to assist you with transferring paperwork. 
  You could also post it for sale or free on social media outlets such as ********, ********** or your local newspaper. 
  You could rent the unit. ********* has an in-house rental program. Our hospitality department can direct you to the appropriate people to set this up for you. Feel free to contact our office at ************. Owners like this option because it provides the opportunity to offset your maintenance fees as well as possibly additional revenue.
  ********* cautions our owners about giving money to anyone who promises to cancel your timeshare.This is not acceptable practice because it is deeded property. In order to relinquish your property at *************** and Golf Villas a change of ownership and a new recorded deed must occur. Should you have additional questions about the options above, please feel free to contact email me at ******************************************************************************************************.
  
  
  Sincerely,
  **** ** ****
  Management Agent

  Customer Answer

  Date: 04/22/2025

  Hello, 
  
  
  Below is the information you requested. Please let us know if anything else is needed. 
  
  Resort Management & Consulting Group Physical Address ***********************************************
  
  
  Thank you,
  
  
  ***** and ****** Lower

  Customer Answer

  Date: 04/22/2025

  We are submitting this complaint against *** regarding our timeshare contracts for ********* Golf and Villas and Summer Place in ********. Initially, we were contacted by phone with an offer of a prize to attend a presentation. During the presentation, it was stated that we could own a week at the resort indefinitely. However, to the best of my recollection, no mention was made of ongoing maintenance fees or the potential long-term financial obligations associated with the timeshare. While there have been no issues in using the timeshares, as weve only utilized each property once, we are now facing significant concerns regarding the inheritance of these properties. The financial burden of maintenance fees for this timeshare will unfairly fall on our family members, which is something we cannot responsibly allow.We have contacted *** numerous times to address our concerns and seek assistance in resolving this matter. Unfortunately, our efforts have been met with template responses that fail to acknowledge or address our valid concerns. We have either been ignored entirely or brushed aside without a meaningful resolution.We are formally requesting the cancellation of our timeshare contracts to avoid placing an undue financial burden on our family. We hope this complaint will prompt *** to respond in good faith and work with us to reach a fair resolution.

• Initial Complaint

  Date:05/11/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have owned our timeshare at The **************, ***********, ** since fall ****. We have always paid our maintenance fees on time in addition to the assessments which usually only gave ** about 6 weeks notice. If my memory serves me correct, this was during Covid. We were to use our timeshare in April, I think 2020. Just as we were like a week from heading down we were told the resort was closing and we could not use our week. We had paid our maintenance which allows ** a week of vacation each year so we trusted they would make good on our time. Later that year my Mom passed away. April of 2021 I found out I had breast cancer which lead to a very long journey. I don't remember when we got a maintenance bill but I called and said but we are still owed a week from the Covid year. She said there was no way to make it good. I felt we had honored our committment. I said I did not want to pay another year of maintenance and that we would be happy to return the week to the resort at no charge to them. Just let me know what needs to be done regarding paperwork. She said she could not help me. Dealing with cancer I put it aside and didn't give it another thought. Now this year we have received 2 bills with the latest showing a balance of $2,277.06 and they will turn ** over to collection agency. Having always had good credit we do not feel this is fair.No one ever attempted to reach ** to discuss it or offer a solution.

  Business Response

  Date: 05/18/2023

  see attached

  Business Response

  Date: 05/18/2023

  *************** to your letter dated 5/11/23 about a complaint filed by **** & ********************

   

  Resort Management & Consulting Group became the managing agent for the Kingfisher Inn on 1/1/23. Unfortunately, we arent aware of The Lowders past communication with the Kingfisher Inn.  A member of our ************************* will reach out to The Lowders to come to mutually agreed upon terms, so they can deed their week back to the Association.

   

  Thank you.

   

  *****************

  Executive Assistant

  
  

  Customer Answer

  Date: 05/18/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** & *******************

• Initial Complaint

  Date:09/28/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The Outerbanks Timeshare that I purchased back in 1985 ended up being more of a hassle than it was worth. I only used the resort twice in all this time. There just wasn't much appeal to it. The money I wasted on it could have served much better use in other areas of my life. This is not something that I want to hold on to for myself or to pass onto my children. At this point, I would like to find a way to get rid of my timeshare entirely. I reached out to the Board of Directors to discuss taking back the timeshare. It took several times of me reaching out for someone to finally respond. I was very disappointed with their response. They said the only way out was to sell. If I could give it away, I would. I have already done my due diligence with trying to sell this timeshare with a company, but with no luck (no one is interested in owning something like this). Just another waste of money. Honestly, it was an extremely frustrating experience, but I can't blame anyone for not wanting to get involved with a timeshare like this. It's just not worth the money. I would have never agreed to purchase this had I known that the maintenance fees would continue to increase with each payment every year. There is no reason why this should be happening, when very little renovations have occurred to the resort over the years. Considering I have done everything to return this timeshare, it's time for the Outerbanks Timeshare to take responsibility. All I am looking for is to get back part of what I have put into the timeshare.

  Business Response

  Date: 01/08/2023

  Business Response /* (1000, 5, 2022/10/06) */
  To Whom It May Concern:
  
  This letter is in response to the complaint filed by Mr. **** ******* referenced above, regarding his timeshare week he purchased at the Outer Banks Beach Club II Resort located in Kill Devil Hills, North Carolina.
  
  The Outer Banks Beach Club II Resort is a timeshare association wh*** is made up of owners that purchase a deeded timeshare week and is governed by a Board of Directors comprised of timeshare owners.
  
  Resort Management and Consulting Group is a property management company hired by the Board of Directors in January of 2021, to manage the resort's operations. Resort Management and Consulting Group is not responsible for selling the timeshare week to Mr. ******* or has the power to agree to take back his timeshare week.
  Mr. *******'s request was presented to the Outer Banks Beach Club II Association's Board of Directors and Resort Management and Consulting Group sent Mr. ******* a letter on behalf of the Outer Banks Beach Club II Board of Directors notifying him of the Board's decision. A response letter was sent to Mr. ****** on December 30, 2021 and again in April 28, 2022, wh*** offered options to help Mr. ***** to dispose of his timeshare.
  
  We hope this letter addresses the complaints that your office received by Mr. ******
  Sincerely,
  
  Mary Jo R***, Owner Services Representative
  
  
  Consumer Response /* (3000, 13, 2022/10/26) */
  None of the options provided previously are viable options for me to get out of this timeshare. I have already tried selling and it never sold. I have no one to sell or transfer this to. I would like to be put in contact with the Board of Directors so I can address them about this situation and hopefully come to a reasonable resolution here.