Business ProfileforDragonfly Games

Better Business Bureau (BBB) is informing consumers and businesses about the marketplace conduct and complaint history of Dragonfly Games, a company that is an internet sales business.

Consumers have reported that they have pre-ordered and paid for products that were never received, and consumers did not receive refund or return call from your business.

On December 14, 2021, Dragonfly Games was informed of this concern and invited to discuss the pattern of complaints and determine ways in which the pattern might be alleviated. Dragonfly Games has failed to respond to consumer complaints and BBB Serving Central SC and Charleston's correspondence.

As of March 04, 2022, Dragonfly Games continues to have unresolved complaints and remains invited to contact BBB to discuss the concerns of their consumers concerns.

While BBB continues to accept and report complaints against this business and fulfill its responsibility to inform businesses of communications from its customers, this business has stopped responding to BBB. Therefore, as of March 04, 2022, BBB will close all complaints as unpursuable. However, should the business respond, consumers will be notified.

In addition to consumer's filing a complaint with the BBB, it is recommended that consumers contact the Federal Trade Commission (FTC) at reportfraud.ftc.gov and their local Consumer Affairs Office.

BBB recommends that consumers always check the business out first by contacting their local BBB or www.BBB.org before doing business with a new company. It is recommended that you do not pay with a money order, through Western Union or MoneyGram, but to use a credit card in case you need to dispute the charges. Always use a secure Internet connection when making a purchase. Reputable websites use technologies such as SSL (Secure Socket Layer) that encrypt data during transmission. Look for the little padlock in the address bar or a URL that starts with "https" instead of "http," as the "s" stands for "secure."