Complaints

This profile includes complaints for Acuity Dental & Orthodontics's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Acuity Dental & Orthodontics has 2 locations, listed below.

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  Acuity Dental & Orthodontics

  953 Orangeburg Rd STE A Summerville, SC 29483-8941

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  Acuity Dental & Orthodontics

  124 S Goose Creek Blvd STE D Goose Creek, SC 29445-3136

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/03/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 1/18/23 I presented a Careington Care fee schedule I received from Molina Medicare Advantage along with a list of local dental providers that included Acuity Dental. I paid $1,212 on that day with a debit card provided by Molina which allowed me $2,000 toward dental care in 2023. On my next visit in January 2023 I was told the first bill was wrong and they adjusted the balance and said I now have a $353 credit on my account (I do not have a copy of that statement any longer). I last visited their facility 6/7/23. I never returned to the facility again. I did not hear anything from Acuity or receive any kind of bill nor the credit to the Molina debit card until 4/24/24 when I received a bill indicating I had a $583 balance due because Delta Dental denied the claim. I never said I had Delta Dental at any point. On 5/22/24 I spoke to Stephanie at Acuity after receiving the bill and explained that I no longer have access to the Molina Medicare Advantage plan's dental allowance as it is out of the period (2023) I had the benefit. I expressed my disagreement with me having to pay out of my personal funds for a mistake someone in their office made. Stephanie said they had resubmitted the claim many times to Delta Dental even after I told her I did not have Delta Dental. Acuity Dental waited 15 months to send me a bill and never contacted me when they received a denial for the many claims they made to an insurance company I never told them I had. This is a 15-month billing error on their part that was never addressed.by their billing department. I would appreciate Acuity taking ownership of their mistake and the $583 balance they claim I have to be written off as an error in their system of billing.

  Business Response

  Date: 06/24/2024

  This account has been adjusted off and patient no longer has a balance with Acuity. Ultimately, it is the patient’s responsibility to know their insurance benefits as the office only bills as a courtesy. 

  Customer Answer

  Date: 06/24/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  Janet W