Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 17, 2025, a subcontractor dispatched by Bob’s Furniture inspected my Cosmopolitan Black 5 Drawer Lift-Top Chest, which had been improperly assembled. My original concern involved the first and third drawers sticking and not functioning as intended.
  
  During the inspection, the subcontractor attempted to close the hidden lift-top compartment, which was not related to the reported issue. This compartment contained personal items, including a ring. While closing it, the subcontractor inadvertently damaged the ring.
  
  I did not realize the damage until after he had left. I promptly contacted Bob’s Furniture, who referred me to the subcontractor for follow-up. Despite multiple attempts, I received no timely response.
  
  Eventually, after persistent outreach, I was contacted by the subcontractor, who identified himself as Chadley Binn. During that phone call, he was verbally aggressive, harassing, and threatening. I reported this behavior to Bob’s Furniture immediately.
  
  To date, there has been no resolution or further communication from Bob’s Furniture or the subcontractor regarding the damaged ring or the subcontractor’s conduct. The ring is valued at approximately $200, and I am seeking reimbursement for its replacement, as well as a formal resolution to the overall matter.

  Business Response

  Date: 07/28/2025

  We have denied this complaint The techinican was not by the area that the customer states the ring was in

   

  Customer Answer

  Date: 07/28/2025

  I am rejecting this response because: At the time of the incident, I was not alone—a witness was present who can confirm that the subcontractor entered my home, interacted with the dresser, and was present when the damage occurred. During the inspection, the subcontractor engaged with the furniture, including closing the hidden lift-top compartment—an area unrelated to my original complaint regarding the first and third drawers sticking. He then asked me to clarify the issue, after already closing the compartment, which clearly indicates he was physically present and engaged in the exact area in question. The company’s claim that the subcontractor was “not in the area” is therefore inaccurate and directly contradicted by his own actions, which I witnessed firsthand and which the additional witness can also verify.
  
  

  Sincerely,
  
  Cindy *******

  Business Response

  Date: 07/29/2025

  Please call the service technician directly as he is not an employee of our company 

  Customer Answer

  Date: 07/31/2025

  I am rejecting this response because: Although the subcontractor is not a direct employee, they were dispatched by Bob’s Furniture, entered my home on their behalf, and performed work directly related to a Bob’s Furniture product. Therefore, Bob’s Furniture is responsible for the actions taken by their representative during that service call.
  
  
  
  Sincerely,
  Cindy *******

• Initial Complaint

  Date:04/08/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They were hired by Ashley Furniture to do an in-home repair. The man that arrived reeked of marijuana. after being here about six hours and unable to repair my sofa, he advised me that he normally only did frame repair not upholstery repair. I contacted Ashley while he was in My Home and they advised them to stop doing any repairs and put the sofa back together. The next morning, I noticed a big gash in my area rug I suppose from him dragging the wood frame flipping the sofa over. I immediately reported it to Ashley Furniture and they told me it was up to the repair people to file a claim. this has been going on since March 1 and I still have not heard one word from them so I contacted Ashley Furniture again today but quite certain I’m not gonna hear from anyone and I need my area rug replaced not only did they jack up my furniture they ruined my rug.

  Business Response

  Date: 04/10/2025

  Hello, 

  Thank you for reaching out to us. Please be advised we were unaware of the entire incident until 4/8/2025 at 9:32am when we received an email advising your rug was damaged during the repair. Unfortunately, this will need to be taken up with Ashley Furniture as they were the ones who did not provide us this information until 4/8/2025. Saw Enterprises has a damage claim policy of 5 days after the technician services your furniture. This morning, I have reached out and advised Ashley Furniture of this information and advised them to follow up with you due to the time frame of when it was serviced to when it was reported to us. I will provide you the denial letter that was provided to Ashley Furniture. 

  Thank you.

• Initial Complaint

  Date:04/01/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a new bed frame on February 2, 2025. It was delivered a few weeks later by Morris' contractors SAW Furniture Repair. However, parts were missing for the frame to be assembled. I spoke with a person "from the warehouse" and she said she'd get back to me within 30 minutes. I never heard back and had to text and leave messages at Morris Home Furniture about four times before I got the proper parts delivered. Now I have to deal with SAW Furniture Repair. It can only deliver on Tuesdays or Saturdays. I scheduled the first date, but cancelled when I was told I could be placed on a waiting list for a Friday delivery. This never happened. I called and scheduled for a Saturday. I received a call the evening before and was told the delivery was cancelled. I was given a April 1 date. Yesterday I received a text with the time-window when the assembling would occur. Today I just got a text stating that the "technician can't make his route" and was asked to "Please allow us a couple of days to reach out to you for next available dates." I am unsure what to do about this given similar complaints about the company.

  Customer Answer

  Date: 04/10/2025

  I contacted Morris Furniture through its website providing the information I provided with this original complaint. I received an email from Morris within 48 hours letting me know I would be contacted by phone regarding the matter. A few days later I received a call from a representative. We scheduled for people to come to the house to finish the assembly. The repairers came today as planned and the bed frame is now assembled. I am not sure if Morris used the original contractors or a different company. The only communication (email, phone, text) was from Morris.

  I am satisfied with this outcome.

  Thank you for your assistance with this matter.

• Initial Complaint

  Date:03/28/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear BBB,
  
  I am writing to formally file a complaint regarding a deeply frustrating customer service experience involving two businesses: Reguard Protection and SAW Enterprises.
  
  Timeline of Events:
  
  January 17, 2025: Our king-sized bed frame broke. As per warranty coverage with Regard Protection, I immediately reached out requesting repair service.
  
  Despite multiple phone calls and emails, Regard Protection took nearly two months to ship the necessary replacement parts, finally arriving around March 12, 2025. This delay significantly disrupted our comfort and daily life.
  
  Upon receipt of the parts, Regard Protection scheduled a repair service through their service partner, SAW Enterprises, for March 25, 2025.
  
  On March 25, SAW Enterprises' technician called, stating their vehicle had broken down, and they canceled my appointment, offering to reschedule.
  
  During the rescheduling call, I explained clearly that while I may not be available at home on the next suggested appointment date (March 27), I will figure out something out myself and arrange for my neighbor to provide access. However, SAW Enterprises misconstrued my statement as a request to cancel entirely.
  
  Consequently, SAW Enterprises canceled the appointment without confirmation or clarification and informed me that I must restart the service request process with Regard Protection, involving an additional wait time of 2-3 weeks.
  
  Attempts at Resolution:
  I reached out directly to both companies to clarify the misunderstanding and request expedited assistance. Unfortunately, neither company has provided a satisfactory response nor a reasonable timeline for resolution.
  
  Requested Resolution:
  I respectfully ask for immediate scheduling and completion of the bed frame repair without further delay or bureaucratic processes. Additionally, I request that both companies review their customer communication practices to avoid future confusion and undue inconvenience.
  
  Thank you for assisting in this matter.

  Business Response

  Date: 04/10/2025

  Hello, 

  Thank you for providing us this information, please be aware as we tried to reschedule you for our first available, however, Mr. ******** advised us on 3/26/25 he did not want to be rescheduled as he had waited too long and can not sleep in his bed and will be resolving the issue himself since he had to wait for service which has now been rescheduled. He refused to confirm the next available appointment advising our services are no longer needed. As a result your work order was cancelled, on 3/26/25. We received a call on 3/27/25 to confirm another scheduled appointment and at that point we did refer the customer to their warranty as the work order was no longer valid. We received another request on 4/8/25 to install the new siderails, and in less then 4 hours we reached out to confirm a scheduled appointment for 4-12-25. Your request for immediate scheduling has been completed and hope to have this resolved on 4/12/25.

• Initial Complaint

  Date:11/05/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10-23, 2024 ****** ********* store sent Saw Enterprises to come fix a damaged couch at our house and when the technician came to the house to fix the couch, he flipped it over which was a sleeper sofa he gouged and scratched our three day old new floor Sent pictures within 72 hours to ***** and have waited for weeks now for Saw enterprises to contact us and will not comply needing to get our damaged new flooring fixed and they will not reply to us

  Business Response

  Date: 11/05/2024

  .Good Afternoon, 

  Thank you for all the information provided including the pictures. We have a manager onsite who will be reaching out to you soon regarding your claim that was submitted to *******.  Please expect a call/email from Joyce.  

• Initial Complaint

  Date:06/13/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a sofa from Ashley Morris in Feb 2024. It was damaged upon delivery. SAW was contracted to do the repair. The repairman came twice and stated that materials needed for the repair had not been sent. When I finally received all the materials needed for the repair, I had to call SAW back myself to get the repair re-scheduled. First re-schedule was for 6/11 between 1 and 4. The repairman didn't show and SAW called me to re-schedule for 6/12 between 11-2PM, which was then changed to 12-3PM around 12PM on 6/12. The repairman again never showed up. I called SAW to re-schedule and asked to speak with a manager. That request was not granted. I asked to be scheduled as the first stop for the repairman on a given day. They could not guarantee that. I finally settled for scheduling the repair on 6/18 (no timeframe given) after they threatened to bounce me back to the furniture store, effectively starting the process all over. I have not yet seen any evidence that my repair was actually re-scheduled. I spoke with a CSR named Jerry and he was rude and not helpful whatsoever and would not let me speak with his manager.

  Business Response

  Date: 06/13/2024

  Good Afternoon John, 

  I apologize for the frustration and difficulties you have had with our scheduling process. Please understand we do provide a 3 hours time frame due to the number of repairs our Technicians are scheduled to do throughout the day. Some repairs are easier then others, and some make take some additional time to repair. As soon as we receive updates from our technicians we try our best to reach out to the customer on the routes for an update, when new time frames are received we try our best to provide the latest information our Technicians provide us. I can confirm you are scheduled for 6/18 at this time, and the route is still currently being filled, but at this time you are scheduled to be the first customer on this route. I will continue to follow your appointment, and to the best of my abilities try to keep you in our AM appointments. I do have an opening for tomorrow 6/14 and 6/15 if you are interested for an earlier date. 

  Thank you again for reaching out to SAW Enterprises. 

  Customer Answer

  Date: 06/13/2024

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  I do believe they should have a conversation with Jerry, the CSR that talked with me on 6/12.  He was rude and not helpful at all.
  
  
  
  Sincerely,
  John M****

• Initial Complaint

  Date:04/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a couch from Ashley Furniture Store. I received a couch that was damaged and that’s where the issue began. Ashley Furniture Store deals with a third party repair buisness called Saw Enterprises. The gentleman they sent out to repair my couch purposely scratched my hardware floor. When I called Saw Enterprises to get compensated for the damages they kept transferring me for weeks until my claims ticket expired. They continued to lie each day saying they do and do not have a claims department. We explained to them due to their bad services we did not want them to come back to our home to asses damages. We sent several pictures of the damages and wanted to receive compensation to have it fixed correctly and not “filled” and corrected to their liking not ours.

  Business Response

  Date: 04/25/2024

  Good Afternoon, 

  We have reached out to the customer and a claim has been started. Joycemarie W***** will be their point of contact regarding the claim and will continue to partner with customer until issue has been resolved. They have been contacted by her personally via phone and email.

• Initial Complaint

  Date:12/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The tech arrived yesterday at 3:54. The tech (Henry S*****  looked at the sofa and told us they only allowed him 30 minutes for the repair and it would take at least 2 hours to repair.
  He stated that he still had 3 additional service calls to make. He called to get approval for extra time and they told him that he only had 30 minutes.
   
  He informed them that this was impossible and that it would take at least 2 1/2 hours.
  He told me that they told him to leave and go to his next job.
  I called them and told them that we had waited all day for him to come. They asked to speak to him and they first only gave him a total of 1-1/2 hours. He informed them that he need at least 2-1/2 hours. They finally gave him a maximum of 2 hours. This was at 4:15 p.m.
   
  At 5:30 p.m. he informed me that the time was up and that he was required to leave. I told him no, he should complete the job. He then informed me that they started the 2 hours at 3:54 p.m. when he first arrived in front of my house.
   
   I called them again but they were closed. He said that by the time both he and I were calling, there was no one in the office to approve additional time for our job. So he had to leave and go to his next job. This horrific treatment that we have received from saw Enterprises is absurd and absolutely unacceptable.
   
   They are one of the absolute worst companies when it comes to customer service that I have ever encountered in my life. If you can avoid doing business with them, do so for your sanity sake.
   
  Per Pictures you can see The technician left the work incomplete and the cushion and fabric on the floor. This is unacceptable.
   
  We are in need someone to come and repair our sofa asap. We have called them many times this morning and no one is answering.
   

  Business Response

  Date: 12/07/2023

  Good Afternoon, 

  I am the Office Manager, and I will be reaching out to you today.  I am very sorry for any inconvenience that this has caused, but I assure you, I will get it handled. 

  Customer Answer

  Date: 12/15/2023

  
  
  Complaint: 20973785
  
  
  
  I am rejecting this response because: Mrs ****,
  
  I have not heard anything further from Saw Enterprises concerning the repairing of my Sofa and would like for the BBB to further pursue this matter in every way possible. Please let me know what further steps I need to take to secure a resolution of this matter. I wish for them to reach out and attempt to contact me with a resolution, update and to put behind me.
  
  
  
  
  Sincerely,
  
  
  
  ******* ******

  Business Response

  Date: 12/15/2023

  Good Afternoon, 

  From what I can see in my system, you are scheduled for service on 12/26 to resolve the issues. Please call me at 843-900-2371 ext 448 at your convenience.   

• Initial Complaint

  Date:11/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a recliner from Ashley Furniture in May of 2022. I also purchased an extended 5 year warranty. The recliner arrived broken and I contacted Ashley and they sent a technician to repair it. Now the motor has stopped working and I had a repair date set up over a month ago for November the 28th. I took a day off from work with no pay and just received a call saying their earliest date will be in January. This is unacceptable as I already had a date set up for November 28th, and my recliner is inoperable and has been for a month. At this point, I’d like a new recliner as this one has been a lemon from the beginning.

  Business Response

  Date: 11/29/2023

  Good Morning, 

  I have looked into your service order.  I am very sorry for the inconvenience of the reschedule.  I found a date for you within a week.  I will have a rep give you a call shortly to schedule. Again, I am very sorry for the inconvenience. 

  Customer Answer

  Date: 11/30/2023

   I am rejecting this response because: I had to take a day off from work with no pay. To schedule a day off is difficult because we are understaffed but I made it possible for the 28th. And for Saw Enterprises to completely disregard that is unacceptable. I also work sometimes on Saturday’s but could do a Saturday evening or afternoon ASAP as I’ve been without the use of my recliner for over a month as of right now. I refuse to have faith that SAW Enterprises will show up based off what happened on the 28th. 
  
  
  
  Sincerely,
  Kenneth *****

  Business Response

  Date: 11/30/2023

  Good Afternoon, 

  I was advised that you needed this Sat for your appt.  I am able to schedule you for Sat, Dec 2, 2023.  You will be called shortly to verify. 

• Initial Complaint

  Date:09/21/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered new couch from Ashley Furniture which was delivered on 9/2/23. Couch was damaged in 2 places. Parts were ordered and I was advised to call Ashley back when I received them to schedule time for a tech to do the repairs. Parts were received on 9/13/23. Called Ashley back on 9/13/23 notifying them parts were received and was advised I would receive a text message from SAW Enterprises in 24-72 hours to schedule the repairs. No text message received. Called Ashley again on 9/20/23 advising I never heard from SAW and requested to just schedule a date for repairs to be completed. Ashley advised they could not schedule the repairs, it would have to go through their 3rd party, SAW, and I was given phone number 843-900-2373. Called SAW and explained the situation and that I never heard from them and was advised that my work order had been cancelled on 9/18/23. Nobody advised me of any of this prior to my calling them on 9/20/23. Customer Service Rep rudely stated that she could not schedule my repair appt and to call Ashley back. Since SAW had to schedule the repairs, not Ashley, I asked why I needed to contact Ashley again. Was then advised she could go ahead and schedule me for 10/3/23 at the earliest and I would receive a text on 10/2 advising me of the time. Since I didn't receive an initial text to schedule the repairs I was afraid I wouldn't receive the new text either so I asked to speak to supervisor. Supervisor said exact same info and when I asked for a time to make sure it didn't interfere with taking my child back and forth to school, she rudely stated again that I would receive a text on 10/2 with that information and that I could contact a different furniture repair company and then she hung up on me. I don't even know for sure if I'm scheduled for the repairs on 10/3 or if I'll receive a text on 10/2. This was terrible customer service and no resolution was received. IF repairs are done on 10/3 it will be a month after I received the damaged furniture.

  Business Response

  Date: 09/21/2023

  We did receive this work order on the 14th of Sept We had no information from the client of what needed to be done at your home We did ask them for information but didn't receive any response until the work order was closed and client notified. A new work order was created on the 20th after receiving the information from the client. A date of 10/3 was scheduled for your appt. 

  As routes are being created there is no way to tell you in advance what your 3 hour time frame would be. Once routing has closed down the route 24 hours in advance you will recv a text/call to have you confirm your appt for that time frame.

  We have the option of having the staff call you 15-1 hr in advance of the the techicians arrival- If you would like that done please advise.

  I will have the manager review the calls that you had with the customer service representatives . We  will take action once we have reviewed the calls

  If you have any further questions please let us know

  Customer Answer

  Date: 10/19/2023

  This is my 2nd report to the BBB about SAW as there is still no resolution. Damaged couch was received 9/2/23. SAW scheduled repair for 10/3, then cancelled the day before and scheduled again for 10/19. Five minutes before the arrival time, SAW cancels again and now wants to schedule for 11/22. Huge box of parts is still sitting in my living room and nobody will come to do the repairs. Based on the history, my appt on 11/22 will also be cancelled. SAW customer service is absolutely terrible and I am completely at their mercy. I have gone round and round with them with no resolution. I am absolutely livid about paying for a couch that was delivered damaged and it's taking months to get it repaired and there's no resolution at all with this company. What do I have to do to get my couch repaired that they damaged without waiting month after month after month? 

  Customer Answer

  Date: 10/20/2023

  I am rejecting this response because: 

  This is my 2nd report to the BBB about SAW as there is still no resolution. Damaged couch was received 9/2/23. SAW scheduled repair for 10/3, then cancelled the day before and scheduled again for 10/19. Five minutes before the arrival time, SAW cancels again and now wants to schedule for 11/22. Huge box of parts is still sitting in my living room and nobody will come to do the repairs. Based on the history, my appt on 11/22 will also be cancelled. SAW customer service is absolutely terrible and I am completely at their mercy. I have gone round and round with them with no resolution. I am absolutely livid about paying for a couch that was delivered damaged and it's taking months to get it repaired and there's no resolution at all with this company. What do I have to do to get my couch repaired that they damaged without waiting month after month after month? 
  
  
  
  Sincerely,
  
  Monica P*****

  Business Response

  Date: 10/25/2023

  We were inquiring from Ashley Furn as to what we were supposed to be installing in your home We never recvd any information from them This is why the first call was not scheduled  All work orders received must come thru Ashley furniture.

  Your second work order that was entered as and scheduled was cancelled by us We apologize for any inconvenience. You are scheduled for 11/22 and I have put a request into our routing department to see if we can get you a sooner appt.

  We will be contacting you as soon as that happens

  Customer Answer

  Date: 10/25/2023

  I am rejecting this response because: SAW has cancelled on me multiple times and I still have a couch that was received damaged almost 2 months later. I have missed work in order for the repairs to be completed only to find out right before they are supposed to come that they are not coming. I am not confident at all that they will come on our next scheduled date either. Their customer service is terrible and their reps are sarcastic and rude. Ashley Furniture even advised me they have had lots of problems with getting SAW to keep their appointments. I will never purchase from Ashley Furniture again because I never want to have to deal with SAW again. 
  
  
  
  Sincerely,
  
  Monica P*****