Customer ReviewsforGuy Roofing, Inc.

Used car salesman approach.....also, gave us one price on-site, then sent quote that was 10000 higher. No follow-up....buyer beware. **** ******** 

Thank you for sharing your feedback. We take all customer concerns seriously. However, we have no record of having contracted with you for any services. We strive to maintain transparency and consistency in our pricing and customer service.

Salesman Emilio promised they could complete my roof and siding and they would work my insurance quote. They never provided me an estimate which was my mistake. After completing my roof I was told to get a handyman to replace my siding and screens in my window. I was shocked after complaining to management that I didn’t want to work with him they sent him back to do a quote for the right side of my house for the siding and it was more than the roof. The estimate didn’t even look professional. I’m convinced he did this because I was a single woman. The couple next me had no issues. Emilio fast talk and then have amnesia. I will never use Guy roofing again. I think they are vultures. I should have read reviews first. Stay away from them. They said they were a one stop shop and they are not.

Thank you for sharing your concerns. We apologize for any misunderstandings and frustrations you experienced. Your feedback is important to us. We completed a full roof replacement and minor repairs as per your insurance estimate and apologize for any confusion caused by a separate quote for siding repairs. We addressed your concerns and approved the insurance estimate for partial repairs, as well as attempted to reach out, but understand you choose another contractor.

We had a bad hail storm in our area. 4/2024 Guy Roofing put out signs on nearly every corner in our area. My 80 year old dad called them to have his roof accessed. Zack came and checked their roof out and said he felt like they had a claim. He had his tablet and asked my dad to initial so they could have permission to contact the insurance company. After three days they contacted him saying he had signed a contract wanting to know when they could set up a time for the roofing. He had no idea what they were talking about. Zack never revealed that it was a contract he was initialing. Zack never gave them a hard copy nor a digital copy. Zack lied and took advantage of an 80 year old man! Guy Roofing never gives a quote of how much they will actually do the work for. Never. In other words what ever the insurance company allows is what they take. Even if it does not cost the amount insurance pays out. You have three days to decline but we never received a contract nor did we realize a contract was even signed. To get out of it you have to pay a cancelation fee or if insurance denies you, you have 5 days to cancel. In the mean time of waiting on insurance adjusters to access the roof, Guy Roofing kept calling saying you signed a contract when can we come out? I had to get the insurance company to get a copy of the contract! Anyway the roof is replaced. I can’t say it was a good job. The flashing they put around the fireplace looks awful. My dad actual told them they didn’t do it right. So they get back on the roof and put caulking around it. It looks like a child did it. I could go on. Plain and simple, this is not a company that I would recommend because of there deceitful sales practices.

Thank you for sharing your concerns with us. We take all feedback seriously and strive to provide clear communication and quality service to all our clients. Regarding your father's experience, we regret any confusion that may have occurred during the initial consultation and apologize if there was any misunderstanding regarding the documentation he signed. We strive to ensure all clients are fully informed before proceeding with any work. As for the flashing around the fireplace, our work order indicated that the original flashing should be reused. However, our field manager decided to replace it to ensure the best outcome for your father's home, even though it was not covered by the claim.

With the hail storm in the york sc area around 4 /20 /24 . On 4/22 We had Guy roofing come to inspect my roof. Zach P***** said the was hail damage and needed to be replaced. He said I need to give him to pay my insurance deductible $500.00 to make sure to hold the shingles they had in stock. On 4/24 my insurance inspector came out and Noticed the there was very little damage and that some of the areas that Zach had marked as hail damage was where he has REMOVED MOSS ON THE ROOF TO LOOKED AS HAIL DAMAGE. After several phone call to get my $500.00 returned . No one will call me back. This was CLEARLY an Exaggerate of damage and I believe taking advantage of. I just want my $500.00 returned.

Upon receiving your request to cancel the deposit, our standard procedure requires that such requests undergo an approval process to ensure all aspects are handled correctly. We acknowledge that this process was not clearly communicated to you, and we apologize for the lack of response from our team during this period. We want to assure you that we have expedited the approval for your refund given the circumstances. As of this morning, the refund of $500.00 has been processed back to your credit card, and a receipt confirming this transaction has been sent to your email address on file. Thank you for your patience and understanding. Please do not hesitate to contact us directly if you have any further questions or need additional assistance.

Horrible business practices! Negative stars or no stars should be a rating. They use subcontractors and don't tell you that. The one they sent us had absolutely no identification on his truck, trailer, or clothing, did not speak English, did not provide a time window for service, showed up before normal business hours with no notice, went on our roof without even notifying us he was there (no knock on the front door, no introducing himself, nothing!)!!! I called the company for an explanation and while I was on the phone the roofer got in his truck and left. The sales rep said he agreed the roofer did a terrible job and had been fired, and that they would send someone else out to take care of it, because they "stood behind their work". They sent the exact same subcontractor back!!! Again, no notice! I told him to get off my roof and off my property, and that I had been told he was fired. I called demanding to speak to management. I got told lies, excuses, and was given the run around. Fearing for my families safety and being treated with such an unprofessional nature, I was ready to call cops and a lawyer. All the company did was have the manager come over, spend about 15 minutes doing touch ups on the roof, and take 5% off the bill. Are you kidding me! Do yourself a favor and steer clear of Guy Roofing! They are expensive, extremely unprofessional, and will take advantage of customers. Jonathan was the sales rep who lied through his teeth, Brad was his supervisor who made excuses for him, and Derrick was the Operation Mgr who made excuses for the subcontractor and ultimately did nothing to offer good customer service or apologies for the terrible situation. The BBB review doesn't allow for enough characters on their reviews to more thoroughly explain all that went wrong in this situation, but hopefully my summary gives you a good enough glimpse to know NOT to call Guy Roofing!

We apologize for the negative experience you had with Guy Roofing. Our goal is always to provide the best service to our customers, so we appreciate your feedback and take it seriously as we continuously strive to improve our services. One of our dedicated representatives from Guy Roofing has already been out to your home to address and resolve the issues stated. Again, thank you for bringing this to our attention, and we hope to have the opportunity to serve you again in the future.

Don’t use guy roofing. Don’t use guy roofing. Free estimate. Slick man. Signed form contract. I called the man that came out and asked him. I asked slick man that came out how much. He didn’t give an estimate. He repeatedly asked how much the insurance paid me over and over and over again he wanted to know I told him I got my first cash check half of the amount it was like $9000 and that’s all I can afford. He said oh don’t worry you’re gonna get some more. I need to know how much I told them. I’m not gonna say anything else red flags came up and they continue to call me text me email me harassed me telling me that I needed to pay the 18% And another man kept calling saying let do the job. Told him I’ll take to my husband. The secretary called and called. I didn’t answer. Receive tons of emails. Got a test stating I owe $3300 within 30 days 18% for cancellation. This is my 90 year old mom. She lives alone bc she will not leave her house. And, I have Cancer take chemo every two weeks for four hours so they really have been harassing me, but the most important is that they want all the insurance money. and they got all my information private information from the insurance company then called me back and they said you were going to get this and this and this and will do it for 16,000 I told him I don’t know I have to ask my husband how did they get my information? Did they pretend it was my mom!!!! that’s a lawsuit right there. This should be private information only the client has access to that. And I didn’t pay anything to start. I will never recommend Guy Roofing for all this harassment don’t use

Mrs. *****, we value your feedback and apologize for any inconvenience you've experienced. Our team is dedicated to providing excellent service. We are fully committed to completing your roof replacement as contracted, and we've secured approval from your insurance company, honoring the insurance estimate. We take your concerns seriously and will work diligently to resolve them to your satisfaction. Your trust means a lot to us, and we're here to address any further questions or issues you may have. Thank you for choosing Guy Roofing.

DO NOT USE GUY ROOFING FOR YOUR ROOF REPLACEMENT/REPAIRS!! They talk the talk , but they do not walk the walk!! Or crew left discarded nails strewn throughout my yard, there was no follow up inspection, and they threatened legal action on a bill that had been paid. I was extremely disappointed with their customer service!!

We appreciate your feedback regarding your experience with Guy Roofing. We would like to assure you that we have taken the necessary steps to address the issues you raised, such as the discarded nails, follow-up inspection, and billing concerns. We value your business and are committed to continually improving our practices to ensure the highest level of customer satisfaction. If you have any further questions or concerns, please do not hesitate to contact our customer service team at ************. Thank you for your feedback, and we hope to serve you better in the future.

DO NOT USE THIS ROOFING COMPANY! DISHONEST AND RUTHLESS! We have contracted with Guy. We were promised by the sales rep that our current existing shingles were called "Georgetown Grey". We handed the sales rep a spare shingle indicating that we wanted the same color we have now, and he told us that it was in fact "Georgetown Grey". He did not bring any samples of Certainteed shingles which we currently have with him, so we had to take his work that what we had was "Georgetown Grey". We signed a contract thinking we were going to have our existing Certainteed color, which turns out to be "Silver Birch", which is a white colored shingle. When the truck showed up with dark grey shingles on it that said "Georgetown Grey" we were very upset that we were not getting our current color. When I called Guy roofing, their response was "YOU SIGNED A CONTRACT, YOU'RE GETTING GEORGETOWN GREY". I told them that they misrepresented the dark grey shingles as what we had, but their only response was "YOU SIGNED A CONTRACT". At this point, we need to know what our options are to get the job completed. Is there a restocking fee that we could pay (even though the fault is Guy's sales rep) to restock the Georgetown Grey in order to get the color we currently have, and they wont respond. I have texted the sales rep (I have proof), and I have emailed them twice via their website (I have proof), and they will not respond. DO NOT USE THIS ROOFING COMPANY!

We truly regret the oversight and any inconvenience that arose from the misunderstanding about the shingle color. Our highest priority is to ensure our customers are satisfied with our services and we appreciate your patience as we worked to rectify the situation. We were glad to provide the shingles you originally wanted, without any additional restocking fees and are pleased to know that you are satisfied with the final outcome of the roof installation. We value your business and hope to have another opportunity to serve you again in the future.

Because Guy Roofing failed to show up to do the work I paid for, the contents of my storage shed were ruined. Because Guy Roofing failed to show up to do the work I paid for, I did not have a chance to locate another vendor to do the work that I needed to protect the items that were in the building they were supposed to cover before it rained that weekend. The fact that they refunded my money is hardly relevant when you look at the bigger picture which paints a poor portrait of the company. Buyer beware!

Dear Mrs. *******, We extend our sincere apologies for the inconvenience and frustration caused by the situation you experienced with our company. We truly understand the gravity of the situation and the impact it had on your property and belongings. At Guy Roofing, we take customer satisfaction very seriously, and we deeply regret falling short of your expectations. As you rightfully pointed out, the refund we provided is just one aspect of addressing the problem, and we understand that it does not erase the difficulties you encountered. Please know that we are committed to making amends and taking the necessary measures to prevent such incidents from happening in the future. If you choose to give us another opportunity to serve you, we promise to deliver the level of service that you rightfully expect from Guy Roofing. Should you have any further questions or concerns, please do not hesitate to reach out to us directly. Thank you for bringing this matter to our attention, and once again, we apologize for any inconvenience caused. We hope that you will consider giving us the chance to make things right and rebuild our relationship with you.