Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/17/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have rented from them since February 2021. This year, they sent me a letter in the mail stating that I needed to let them know by my lease end date (August 1, 2024) that I would not be renewing. I did that. Now that’s not good enough for them and they’re talking to me like I’m incompetent when I’m going off of their written words to me. They are trying to push my move out date back by 60 days (even though I did exactly what the letter they sent me said). the only reason I even rented with them this time was because they sent me a change in rent FOUR DAYS before my lease was due in 2023 (which was very much against their contract.) I have tried to avoid getting the law involved but if this can’t be solved, I’m going to have to. I am just requesting for us to peacefully agree to terminate the lease with neither party taking further action.

  Business Response

  Date: 08/01/2024

  I&A Properties, LLC treats all tenants the same and asks that all tenants follow the same simple rules. In this particular case a tenant did not follow the rules of their lease as listed below. A claim to have send a notice with no proof does not justify an early termination or early move out. All tenants are required to do a full 60 day notice and are financially responsible for the full 60 days, no exceptions. When some tenants fail to understand the rules we over explain ourselves to make sure that each and every detail is clear. 

  
  Our lease states the following in section 3, subsection 3.1: 
  
  
  This agreement may be terminated by either party given written notice of at least sixty (60) days. The notice must be in writing submitted directly to the management staff or sent via electronic mail (i.e. email). No other forms of notice will be accepted including but not limited to verbal notices or text messages.

  This means that a written move out notice either had to be personally handed to someone in management OR email. This is specifically written because another form of notice is subject to being misplaced, misunderstood, lost, subject to fraud, and false claims. It is also the tenants responsibility to make sure that your notice was received, this is typically very simple to do via email. The complaining tenant did not follow these simple instructions. 
  
  
  This same policy applies to us as the landlord, and if we did not want to renew the lease and needed a tenant to move out-we would give  the full 60 day written notice, and it would be our responsibility to make sure it was received.
  
  
  Also, please note that this refers to NON renewal notice, as in termination of the lease and move outs. This is not the same as a renewal notice, which is an extension of your stay in the property with a new lease.
  
  
  When a renewal is sent and was sent to the complaining tenant four days before the lease end date, it was clearly written that the tenant has 30 days to make a decision. The renewal of the lease did not have to be signed and the tenant could have submitted their notice to move out upon receiving of the renewal or at any time since they knew then their lease was set to expire. A renwal does sometimes come with a rent increase, but not always. A renewal offer is NOT the same thing as a rent increase or a rental rate adjustment. The SC Landlord Tenant Act does allow the landlord to determine these policies on their own. This is stated in Section 27-40-310. This section also gives us the right and ability to determine the length of time for a required renewal, required conditions of notice delivery, and all other stipulations that are in compliance with the law. We DO NOT have a witten rule about renewals in the lease. 
  
  
  I hope the above re-clarifies the move out notice policy for the complaining tenant.

   

  Unfortunately the complaining tenant failed to submit a proper move out notice and is now trying to avoid doing so. I&A has not breached the lease or neglected any of our policies. We will not be making any exceptions for the complaining tenant. At this point the complaining tenant is now harassing the company and its staff all because they failed to follow simple instructions clearly written in the lease.
  
  

  
  

  Business Response

  Date: 08/01/2024

  I&A Properties, LLC treats all tenants the same and asks that all tenants follow the same simple rules. In this particular case a tenant did not follow the rules of their lease as listed below. A claim to have send a notice with no proof does not justify an early termination or early move out. All tenants are required to do a full 60 day notice and are financially responsible for the full 60 days, no exceptions. When some tenants fail to understand the rules we over explain ourselves to make sure that each and every detail is clear. 

  
  Our lease states the following in section 3, subsection 3.1: 
  
  
  This agreement may be terminated by either party given written notice of at least sixty (60) days. The notice must be in writing submitted directly to the management staff or sent via electronic mail (i.e. email). No other forms of notice will be accepted including but not limited to verbal notices or text messages.

  This means that a written move out notice either had to be personally handed to someone in management OR email. This is specifically written because another form of notice is subject to being misplaced, misunderstood, lost, subject to fraud, and false claims. It is also the tenants responsibility to make sure that your notice was received, this is typically very simple to do via email. The complaining tenant did not follow these simple instructions. 
  
  
  This same policy applies to us as the landlord, and if we did not want to renew the lease and needed a tenant to move out-we would give  the full 60 day written notice, and it would be our responsibility to make sure it was received.
  
  
  Also, please note that this refers to NON renewal notice, as in termination of the lease and move outs. This is not the same as a renewal notice, which is an extension of your stay in the property with a new lease.
  
  
  When a renewal is sent and was sent to the complaining tenant four days before the lease end date, it was clearly written that the tenant has 30 days to make a decision. The renewal of the lease did not have to be signed and the tenant could have submitted their notice to move out upon receiving of the renewal or at any time since they knew then their lease was set to expire. A renwal does sometimes come with a rent increase, but not always. A renewal offer is NOT the same thing as a rent increase or a rental rate adjustment. The SC Landlord Tenant Act does allow the landlord to determine these policies on their own. This is stated in Section 27-40-310. This section also gives us the right and ability to determine the length of time for a required renewal, required conditions of notice delivery, and all other stipulations that are in compliance with the law. We DO NOT have a witten rule about renewals in the lease. 
  
  
  I hope the above re-clarifies the move out notice policy for the complaining tenant.

   

  Unfortunately the complaining tenant failed to submit a proper move out notice and is now trying to avoid doing so. I&A has not breached the lease or neglected any of our policies. We will not be making any exceptions for the complaining tenant. At this point the complaining tenant is now harassing the company and its staff all because they failed to follow simple instructions clearly written in the lease.
  
  

  
  

• Initial Complaint

  Date:02/16/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Signed a short term lease and paid an extra $200 per month plus a double security deposit due to credit. Property was sold and new company is refusing to pay the security deposit stating I signed an 18-month lease.

  Business Response

  Date: 02/22/2023

  I&A Properties has done all it can to assist the old tenant in getting their deposit returned to them. The final outcome and decision is made by the new management company, not I&A.