33 Customer Reviews
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Review from Jarman P.
1 star03/21/2024
I have used them a few times,last time I got a loan from them I paid two payments on the loan,and I got some money from some property I sold went in and paid the loan in full.Then about a year or so later I went in to get another loan and was told I never paid anything on the last loan,and I couldn't find the receipt from paying it off,never had them call saying I was behind on anything,I know the person working at the ******** ***** ***** took that 1200.00 dollars I paid to pay the loan off,and said it was a charge off.maybee corporate needs to keep an eye out for their employees that handle their business.Review from Stacy B
1 star03/04/2024
I have been trying to do business with this company, send all the documents for them to review and they keep informing me that they are busy,i've been calling since February 29 2024,Friday March 1st 2024 and today is March 5 2024. I understand that it's tax season and they do receive customers in person but people that call over the phone is customers too.i called again today for the third time and they still telling me they are busy and they might have a answer for me tomorrow.they just don't have time to review my documents.Review from Valencia R
1 star01/24/2024
I currently have an account with these people. If u fall behind r miss a pymt they call every day instead of charging the acct off like a normal creditor would do after so many miss pymts. They are very rude every1 n this company. I tried my best 2 keep my patience with them and it just don't work with them. The regional manager told me 1 time that the store manager would be handled for being rude2 me. I stated I wanted her fired because it someone is having a hard time how talking 2 them rudely is going 2make them generate money. It only add fuel to the flame. Literally after my complaint about how I was treated the same manager called me again so as a result nothing was done about the situation and the regional manager told me whatever she thought I wanted to hear 2 get me off the phone. Incident #2 I tried 2report them 2 another manager at a different branch and get my acct switch 2 a different store and instead of helping me they n turn call the store where my acctis located and started another ball of confusion. So I ask the person is this how ure company handle business. I was trying to remove myself from yall office if yall have a problem with the way I pay my acct. Well that didn't work. Even though i don't have the $$ to pay them I have to answer my phone when they call and communicate with them give them a date when I know I can't pay it n order for them to say u say u was going to pay us on this day why u didn't and they have such nasty attitudes that I didn't keep the payment arrangement. However it was only made so they would stop calling. When I got the loan they ask for references not people 2 call when I don't make payments. Calling my references has cause a lot of confusion cuz by doing so it has cause several arguments with my family. Had I known that I would have use different references. But at the time of the application it was not told 2 me. Overall poor services, bad attitudes, and act like when u don't pay it's there payck they don't getReview from Liz H
5 stars11/30/2023
I have had good results and easy financing with this company. They are friendly and accurate. If I ever need a loan they will be who I ask.Review from Jamela W
1 star10/25/2023
Received a call from a Glen. I didn’t catch a business name. He said he was looking for a person. No last name nothing. I said, “yes and?”, as I was trying to figure out what this person needed. I told him I was not the person he was looking for. He proceeded to tell me I was being smart and proceeding to yell at me and refused to let me speak. He hung up and it finally took two additional phone calls to get him to answer my question about what the name of the business was. I never caught it at the beginning of the phone call or maybe there was bad service. This human being was rude, impatient, and a hot head. He threatened some type of action against who ever it was they were calling for, and I don’t think they are supposed to tell anyone that. Glen is completely unprofessional in all sense. I have never never obtained a loan from Security finance or Glen, and I never will. Security finance needs to hire more professional people. Selling a loan or collecting a debt should be handled just as gently. I don’t know how this guys gets to call someone who is not a customer and act like that.
Security Group, Inc Response
10/31/2023
Customer service is very important to our Company and, as such, is a primary tenant of our company Mission Statement. We regret that the reviewer does not feel that she received exceptional customer service from us. We have thoroughly investigated this reviewer’s allegations. Due to privacy concerns, we are unable to provide account related details in our response to this review. It is our understanding that the reviewer has submitted a complaint regarding this matter to our Customer Relations and Dispute Department. We ask the reviewer to allow our Customer Relations and Dispute Department three days to investigate and respond to her complaint. If the reviewer has any further concerns, we advise her to call ***** ********, and we would be happy to assist her with her concerns.Review from Nicole S
2 stars10/23/2023
I have never dealt with this company ever. I’m not sure if someone I know used my number as a contact, but I have blocked the number. I have received multiple calls a day from them. All they do is leave their name and number, no other information.Security Group, Inc Response
10/25/2023
It is our policy to only contact third parties (e.g., customer references) when we are unable to make contact with our customer for a specified period of time and believe that the contact information we have for our customer may no longer be accurate. The purpose of the telephone call is to obtain updated contact information for our customer. It is also our practice to remove from a customer’s account the telephone numbers of any reference who does not want to be contacted by us. If the reviewer will contact our Customer Relations and Dispute Department at **************, we would be happy to mark the telephone number being called in our computer system as a cease for telephone calls.Review from Alyssa M
1 star09/18/2023
They call 3 times in the matter of an hour and a HALF. Log your calls so this doesn’t happen! Misty and Manuela just blow your phone up constantly and will call you back. I had a call at 2:35 and then another one at 2:40 and then ANOTHER ONE at 4:14 it’s getting really old.Security Group, Inc Response
10/30/2023
We have thoroughly investigated this reviewer’s allegations but have been unable to substantiate them. Notably, the results of our investigation reveal that the facts markedly differ from those presented in this review. Due to the privacy concerns, we are unable to provide account related details in our response to this review. If the reviewer will contact our Customer Relations and Dispute Department at ***** ********, we would be happy to provide her with a detailed explanation.Review from nicole w
1 star09/14/2023
I received a call from someone name Michael or Vincent S****, when he first called me he said his name was Michael, when I called him Michael, he started yelling at me and said his name wasnt Michael it was Vincent S****. He was very rude, whenever I tried to ask a question he would talk over me and start yelling and then ask me why I am yelling at him. The number he is calling from is from a Tech company it appears. When I told him I was not comfortable giving any information over the phone, he became even more rude, and angry. I hung up and blocked the number.Security Group, Inc Response
10/26/2023
After a diligent search of our records based on the limited information provided, we are unable to locate reviewer in our customer database. We believe we may not have a business relationship with the named reviewer. However, if the reviewer will contact our Customer Relations and Dispute Department at ************** and provide additional identifying information, we would be happy investigate further and provide reviewer with a detailed explanation of our findings at the conclusion of the investigation.Review from Kenneth B
1 star07/15/2023
I have never been in contact with this company but they removed $323.00 from my debit card account in 3 separate transaction on July 13, 2023. I have no idea who this company is or who they do business with. I have never had a loan with them or any affiliates.Security Group, Inc Response
10/18/2023
BBB Review Response: After a diligent search of our records based on the limited information provided, we are unable to locate reviewer in our customer database. We believe we may not have a business relationship with the named reviewer. However, if the reviewer will contact our Customer Relations and Dispute Department at ************** and provide additional identifying information, we would be happy investigate further and provide reviewer with a detailed explanation of our findings at the conclusion of the investigation.Review from Katrina S
1 star05/14/2023
Security Finance in Broken Bow Ok is the worst...i got 2 inquiries on my credit report that came from them because they havent spokn to meSecurity Group, Inc Response
10/26/2023
Customer service is very important to our Company and, as such, is a primary tenant of our company Mission Statement. We regret that the reviewer does not feel that she received exceptional customer service from us. We have thoroughly investigated this reviewer’s allegations but have been unable to substantiate them. Notably, the results of our investigation reveal that the facts markedly differ from those presented in this review. Due to the privacy concerns, we are unable to provide account related details in our response to this review. If the reviewer will contact our Customer Relations and Dispute Department at ***** ********, we would be happy to provide her with a detailed explanation.
Customer Review Rating
1.33/5stars
Average of 33 Customer Reviews
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