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Business Profile

Dentist

Bynum Aesthetic Dentistry

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:01/16/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    May 2023 I was asked by a friend to co-sign for her to get her teeth done. I made it very clear not to put me as the main person or I would not co-sign. They assured me the would not make me the main person. Then I guess they could not get the financing.. so the administrative person put the loan in my name solely. The friend was not even put on the account at all. I call the dentist several times I even went up there and talked to Dr B**** . He told me he would check into it and give me a call. He never called me back and the problem was never fixed. This I why I am writing.

    Business Response

    Date: 01/16/2024

    The mere fact that I have to give any time to this is ridiculous.  For sake of HIPPA law, I will not be discussing my patient or any details of the procedure or case.  In regards to this claim, the account is completely false.  Yes, the complaintant  came with my patient to her visit and was there to co-sign for the patients financial commitment.  However, this is the only truth being told.  Once the third party financing with a company named Proceed was introduced to the patient and the complaintant, all that ensued is and was completely out of the hands of my office and all of its protocol.  As a matter of fact, he was informed by Proceed that they did not allow or use co-signers of any kind in their financing.  Once this was understood, Proceed financing then e-mailed the complaintant all forms to be signed.  The complaintant read the documents, which my patient was listed solely as the patient and the complaintant as the sole guarantor and borrower of the loan.  He signed the documents and the rest is as they say, history.  

    I can only imagine what had happened was he was not paid in the timely manner or desire he wished and now has borrower's remorse.  Regardless, this has nothing to do with my office and everything to do with the complaintant and the borrowing of funds under all paperwork supplied by the lending company, Proceed.  This claim is false, and borders on defamation.  Along with this I have had to deal with his review of my practice, to which he is not even a patient.  Please feel free to contact me if you desire.

     

    Sincerely,

     

    Matt B***** D.D.S.

Bynum Aesthetic Dentistry is NOT a BBB Accredited Business.

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