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Business Profile

Hotels

Rodeway Inn I-95

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/01/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July 9, 2024 We made hotel reservations through AARP/ Expedia and paid for our 1 night stay at Rodeway Inn, Santee SC. The charge on 7/10/2024 we paid to AARP/ Expedia was $99.82 for 1 night July 13 to July 14, 2024. Upon checkin the Manager, said Expedia payment was canceled and they required us to to pay $83.46 but wouldn’t charge us once they called Expedia. Upon check out the repeated. Today according to their corporate CS the hotel refunded us the $83. 46. But according to our account today 7/20/2024 the hotel charged us again for $83.46 showing as a (-) minus. We paid $99.82on 7/9 to AARP/ Expedia. On 7/15 we paid Rodeway in $83.46. Then again today $83.46 to Rodeway Inn. Total $266.74

    Customer Answer

    Date: 08/07/2024

    Regina Diaz, 
    I am writing in regards to my complaint against Rodeway Inn I-95. The company has since contacted us and we have been reimbursed for the double charge. I thank you for your assistance in resolving my complaint. 
    Sincerely, 
    Debra A******

  • Initial Complaint

    Date:09/09/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We stayed at Choice Hotel, Santee, SC. Paid for 2 rooms. Walked into the 1st room. Bottle cap behind door, pill on floor, dirt on floor. The closet had MOLD ON BOTH SIDES OF THE DOOR. Bathroom was FILTHY. DIRT, MOLD, paper on floor by toilet. I have NEVER been in a motel room so filthy. I went to my sons room.. His room was not good but ok. We slept in our clothes. I have emailed the General Manager, ****** ************. NO answer at all. I have tried to email the Corporate offices, and just can't get an email to go thru. I am sorry. about this, but so disgusted. I did take a lot of pictures. I would really like my money credited back to my account. Yes. we should have left, we were exhausted and had driven from Jersey. There was a golf tournament going on, we had stopped at other places and they were full. Thank you for whatever you can do for me.

Rodeway Inn I-95 is NOT a BBB Accredited Business.

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