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Business Profile

Property Management

Hub City Management LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:01/02/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The neighbor's tree fell on my property and was removed by this company. When I got home I saw that they had either driven over the septic clean out or dragged the large tree over the septic clean out and crunched it. I have called 4 times but they are not returning my call. I need help getting them to repair the damage they caused.

    Business Response

    Date: 01/30/2024

    To Whom It May Concern,
    We received this letter on Friday, January 26, 2024. I have attached a postmarked envelope indicating that it is postmarked on January 22, 2024. I was unable to respond to the complaint online using the link provided therefore I am emailing the response. 
    We emphatically deny the allegations that the maintenance men for Hub City Management damaged the septic cap at *** ********** **. The tree that fell did not fall in the area that the cap is located, it is approximately 15 feet away from the location. There were no trucks driven in the vicinity of the septic cap. Additionally, the cap was observed to be broken by one of the maintenance men upon arrival, prior to any tree removal having begun.
    While we are incredibly sorry that this occurred, it was not caused by our company nor was it caused by the maintenance men who removed the tree from the property. We believe that it was an existing problem that was only noticed because the fallen tree drew it to attention.

    Customer Answer

    Date: 01/31/2024

    I tried to attach some of the above on the last email but it stated the files were too big. I hope they come through now. 
    As you can see in one of the pictures I circled where the septic is approximately located under the branch that fell off the tree. 
    The large tree trunk that they left at the curb and the city won't pick up is on a video and it won't let me attach it. 

    Let me know if you need anything else. 
    Respectfully, 
    ******* ** *****

     

Hub City Management LLC is NOT a BBB Accredited Business.

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