Business ProfileforCatawba Animal Clinic

Catawba Animal Clinic (CAC) was selected by the rescue I got my puppy from to do her spay and microchip. I provided the puppys vet records the week before her appointment and called the day before to follow up and make sure everything was in order. I was told that we were good to go for the following day. When we arrived for surgery on 10/24/23, a list of services was presented to me, including non core vaccines, to be done at the same visit as the surgery. I declined, stating that we would do any additional treatment at the vet I regularly use closer to home. The vet expressed understanding. At no point during my conversations the day before and the day of the surgery did any member of CAC indicate that their office requires vaccines above and beyond core vaccines, despite my having talked to 3 different people (the receptionist to verify the records, the vet tech and the vet prior to surgery). When my husband picked up my dog the afternoon of 10/24/23, he was given a summary of goods and services, including one booster of DHPP vaccine that my dog was up to date on and was therefore unnecessary, as well as 2 non core vaccines (bordatella and leptospirosis) and a ***** exam. We did not authorize the non core vaccines or ***** exam, we werent notified that they were a requirement, and we werent given the opportunity to complete these at the vet we regularly use prior to the spay appointment on 10/24/23. CAC is now attempting to collect payment for goods and services rendered that were done without my knowledge, despite their own website showing the 2 vaccines they administered were optional. I accept responsibility for paying for my dogs post op pain meds and antibiotics, but Im being asked by the office manager, *******, to pay for the vaccines and ***** exam that I did not authorize. She claims the rescue should have told me their requirements instead of the vet.