Business ProfileforThe Rock Hill Herald

***BUYER BEWARE!*** If I could give them a zero-star rating, I would. The absolute WORST customer service ever! I am in *********, ** and I purchased access to an online article for $1 (one dollar). 30 days later, they used my credit card number to charge a monthly subscription rate of $15. I attempted to call the number noted for a refund, which is very difficult and challenging to get through, as they use a third-party agency that is all about trying to sell you a subscription and not to handle your concern or grievance. When asked where their "customer service" department is located, I was told in *****, **, only to learn later, when speaking with a supervisor, it is actually located in the *******************. So yes, that was a blatant lie! I have since attempted to use the chat option on their website and to email their local office, only to be told "the terms of the contract", etc apply, yet I did NOT authorize a charge to my credit card for a monthly subscription of $15. I am now contacting my bank, but wanted to warn others about the fraudulent activity and unethical business practices of The Herald in *********, **. ***BUYER BEWARE!***

Thank you for your message to The Herald. Our records show your account was started on 9/12/23. This was purchased online with the ****************** stating the first month is a promotional rate of $1.00. Thereafter, the rate is $15.99/month. Since the card information was included on the initial start, the terms state the card provided will be on an automatic payment option. You can call and cancel at anytime. However, in this case, we did not receive a request to have the account canceled after the first month. At this time, we will honor your request for the refund of $15.99.Please feel free to contact us at ************ or ************************************************ if you have any further questions or concerns.Thank you