Customer ReviewsforJT's Kia of Rock Hill

I bought a 2016 *** ****** from the **** dealership which I filed a complaint on them as well so Im just here to review because the initial problem did not start with **** However *** has not helped the situation either! I bought this *** last year and I have brought it to *** about the same issue at least 5-6 times since October. They have yet to fix the problem! My car is currently there has been for 2 weeks because they waited a week to get it approved by my warranty then they said they had the part but then it was out of stock by the time the approval came so they had to order the part and now I have to wait until Friday for it to be fixed! Mind you I know this problem has been the problem this whole time but they have not helped me at all but yet continue to make me pay for spark plugs every time which is $330 every time because warranty doesnt cover it! Well if you would have fixed it the first time around I wouldnt need to keep paying for the same spark plugs to be replaced! Before this they told me it was nothing they could do until I have a combustion cleaning which i $700! Then they said that *** not fix it. Now my turbo went out in my engine now they are so called fixing it! The engine light has been on this entire time! The car has been burning oil this entire time! It takes for my car to break down on the side of the road and be towed in to fix it! This entire experience has been a complete nightmare! I would not recommend to ANYONE to buy a ****

We are sorry you are experiencing issues with your vehicle. The first time that this vehicle was seen by JTs was with over ******* miles in May 2023. This vehicle contains a high output turbo engine. With normal wear and tear and oil leaks on the vehicle, spark plugs may not function properly.If you have any additional concerns, please contact our Service Director, *********************************.

I had booked a Kia *** and paid $750 as the advance booking charges. After some research I found that EV9 is not eligible for Tax credit. So I asked ******* to cancel the order and return my deposit of $750. After multiple emails also there was no response. So decided to got to the dealership directly and talk to them. After talking they agreed to refund the money and gave me a refund transaction slip. I saw the amount back as pending on my credit card on the day this transaction took place. From the 2nd day till now the amount has never been credited back into my account. So I called the bank and asked them to check and they said the dealership has cancelled the refund after issuing me the Refund/Return slip. Isn't this cheating?

I would love to help this customer further. I believe this review stemmed from not being able to reverse funds on a credit card card. This issue has since been completed and I believe we are in the process of selling a vehicle to the customer .

BUYER BEWARE! The post-experience of buying a used car at ******* is awful to say the least. They lost my trade-in tag and now I cant drive my car. They wont return my calls and theyre totally unapologetic. ****** was the salesperson.

We have spoken to ******************* concerning this matter, He is ordering a replacement tag and we are refunding the fee he is being charged.

O star!!! I was informed my engine was gone in my 2017 Kia ****** Which is crazy! They have class action suit in their engine and dont want to pay for their default equipment. I am trying to go about either joining in on the suit or filing my own lawsuit against *** because this your company problem not mine.

Customer brought vehicle in on 1/3/23. Customer stated that battery was completely dead, and would not start. Customer authorized the diagnostic be done. After diagnostic was done. Customer had vehicle towed out. We have not had the car in the service department for any engine concerns since the last time. It was in the shop here. If there are other concerns currently we are unaware of them nor has the vehicle back to our shop since January 3, 2023.

Jts *** is a rip off, my son bought a car from them, he lives in **, they would not transfer the tag and yet charged him tax, title and tag fees, they did not even pay the taxes. I will never recommend anyone buying a car from there.

All the title work on them Childers deal was done for the ***********************, in which ******************** and his son both signed. And as far as the taxes not being paid, that is incorrect as well. The taxes on the vehicle purchased where paid 1/2/23 which was within the allotted 45 days. We have the *** transaction receipt if customer would like a copy.

All the title work on them Childers deal was done for the ***********************, in which ******************** and his son both signed. And as far as the taxes not being paid, that is incorrect as well. The taxes on the vehicle purchased where paid 1/2/23 which was within the allotted 45 days. We have the *** transaction receipt if customer would like a copy.

These people are not going to do you any favors. They are withholding info from us regarding a vehicle inquiry.

I want sure what the actual complaint is that this customer has with our dealership. Withholding information regarding a vehicle inquiry? Again I am unsure of what their complete actually is. However, if the customer like to reach out to the store, wed be glad to answer any questions they may have.