ComplaintsforAppliance World
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Complaint Details
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Initial Complaint
11/29/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I bought a new speed queen from Appliance world in ********* which was delievered on Sept 12. . The dryer is still under warranty as the issue began within 60 days of use. When I called to report the issue they advised that 9/10 times it's the dryer vent being clogged. We hired a company to review and this was not an issue. When I called back they sent out t out ******* appliance (********* **) . ******* diagnosed three defective issues with our New dryer- did not leave any type of paperwork with diagnosis. Just a recommendation of replacement. ******* indicated that I would need to speak with Appliance world about replacement and be "real nice" When I called to discuss the options I was told that the diagnostic couldn't be right as it was new and they never had any issues this model dryer. I was advised by Appliance world that they " don't even make much profit off these sales" To date, I have yet to hear from Appliance World about this warranty and what's being done. This occurred over three weeks ago. They were supposed to call me back after they spoke with their sales representative with Speed Queen. I have not heard from this company nor *******. It's the holidays and I have no dryer and paying someone to do laundry service. Based on the info from Tarheel this is a manufacturing defected product, I would like an exchange or replacement. I would like the help of BBB to resolving this issue. I appreciate any assistance provided. Thank you.
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.