Business ProfileforBoat N RV Megastore
Current Alerts For This Business
BBB files show a pattern of failure to respond to consumer complaints presented to the company by BBB and failure to eliminate the basic cause of consumer complaints.
Complaints allege delays in receiving registrations or tags, not receiving refunds for down payments or warranties cancelled in a timely fashion, service or repair issues not finished or completed properly, and delays in receiving the boat ordered.
BBB contacted Boat N RV and its General Counsel, on January 10, 2018 requesting a response to the pattern of complaints.
On January 15, 2018 Company sent BBB a letter that addressed issues and stated after a difficult time with personnel turnover in 2016, the company has acted reasonably in any complaints received in 2017. Concerning the return of down payments, rules concerning the refund of deposits which affect the car industry do not apply to purchase of boats and recreational vehicles. In other words, under most circumstances, deposits placed for the purchase of a boat or recreational vehicle are non-refundable. Boat-N-RV's paperwork contains numerous disclosures, well in excess of those required by law, so that our customers understand obligations before they sign.
Additional business information
At-a-glance
Related Categories
Business Details
- Location of This Business
- 401 Sycamore Dr, Ridgeland, SC 29936-8981
- BBB File Opened:
- 5/17/2007
- Business Started:
- 1/1/2007
- Business Started Locally:
- 1/1/2007
- Type of Entity:
- Corporation
- Alternate Business Name
- Ridgeland Recreational Vehicles Inc
- Factory Direct Marine and RV
- Business Management
- Mr. Don L Littlefield, President
- Mr. Thomas H. Shields III, General Counsel
- Contact Information
Principal
- Mr. Don L Littlefield, President
- Mr. Thomas H. Shields III, General Counsel
Customer Contact
- Mr. Thomas H. Shields III, General Counsel
- Additional Contact Information
Fax Numbers
- (865) 354-4407Primary Fax
- (865) 354-4407
Customer Complaints
1 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
08/08/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- BBB unable to locate business
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.