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Business Profile

Heating and Air Conditioning

Blanton's Mechanical & Sons d/b/a Blanton & Sons

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Heating and Air Conditioning.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/01/2025

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Requested Resolution: Refund of $11,000

    Timeline of Problems

    July 2024 – Ductwork Replacement ($14,000): Promised to fix condensation issues, but the same problem returned within months.

    May 2025 – System Failure & Replacement ($22,000+): My system failed catastrophically. Despite reporting urgency, service was delayed, and my family of five went an entire weekend without cooling. A temporary system was promised but never delivered.

    May 21, 2025 – New System Installed: The unit failed within 24 hours due to a defective board. I was told it would “run fine” until replacement, but it did not, forcing me to leave a family trip to protect pets in an overheated home.

    Ongoing Issues (May–Sept 2025):

    Defective or missing parts discovered during maintenance.

    Coils already dirty on a system less than 5 months old.

    Failed gas line test, left open.

    $1,800 upsell for airflow improvements immediately after $14,000 ductwork replacement.

    Warranty paperwork repeatedly promised but never provided.

    Broken Promises

    Blanton’s explicitly committed in writing to “make things right” (see attached Commitment to Making Things Right email). Despite these assurances, problems remain unresolved, communication is poor, and no compensation has been provided beyond verbal assurances.

    Requested Resolution

    Due to repeated failures, mismanagement, and unkept promises, I am requesting a refund of $11,000. This reflects the fact that major issues remain unresolved, prior work has proven ineffective, and the company has not honored its written commitments.

    Blanton’s technicians have generally been professional, but management and customer service have failed to deliver accountability, reliability, or the quality expected for such a significant financial investment.

    Customer Answer

    Date: 10/01/2025

    Dainel 

    I spoke to consumer affairs, and he mentioned that 7,500 is the limit for small claims court which is probably why that was the offer amount. Seems like a bad business practice to me IMO, but just sending along.

    Customer Answer

    Date: 10/06/2025

    I have not heard from them.

    Customer Answer

    Date: 10/06/2025

    He knows how to use a PC see attached image, Mom as well.

    Customer Answer

    Date: 10/07/2025

    Adding on to the complaint due to out-of-pocket medical cost now

    Due to the ongoing unresolved issues with Blanton & Sons and the continued lack of follow-through, this situation has caused significant stress and disruption in my daily life. My primary care physician has documented the impact on my mental health and has recently adjusted my prescribed medication and treatment plan. I am also seeking professional counseling to help manage the stress caused by this experience. I’m sharing this information to underscore the seriousness of how this matter has affected me and my family, and the importance of reaching a fair and timely resolution.

    Customer Answer

    Date: 10/09/2025

    Good Morning Daniel

    Unsure how this impacts the BBB complaint, but I've retained legal services, and a demand letter will be going out today with an expected reply date of 10/20.

    Customer Answer

    Date: 10/16/2025

    Thank you for trying, probably not going to look good for them if we take them to court.

  • Initial Complaint

    Date:09/15/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Blanton and Sons came to our house to recommend hvac options for our homes layout and personal needs. We paid $14k for a system based on their recommendations. However, since the install in 2021 we’ve had to contact them over 20 times for maintenance issues and broken parts. Their previous findings showed the system was operating as it should, however a few months ago they’re now saying our duct work doesn’t suffice for the size of the system and we now need to pay $8k to fix the ductwork. We’ve asked for them to cover all the expenses or at least half, yet they refuse.

Blanton's Mechanical & Sons d/b/a Blanton & Sons is NOT a BBB Accredited Business.

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