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Business Profile

Pest Control Services

Bugs Out Pest Control

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pest Control Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:07/16/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I used Bug out to get rid of a bed bug problem. They came out on 6/20/2025 and gave me a price of $1,980.90. We agreed, as the professional stated the bed bug issue was minuscule and would be easy to get rid of. Someone followed up a few days later, came in and sprayed a few spots then left. If I knew thats all the treatment consists of, I wouldve done it myself. They drafted my card for $2,200 and I had to call them back to get the difference refunded. The bed bugs were never eliminated, I find them all the time still. Me, my wife and kids have been sleeping on air mattresses downstairs ever since. Everytime we call them we get told somebody will follow up in 24/48 hours, nobody does. They said a 2nd follow up visit is included in the pathetic package I purchased. One lady set an appointment for us Tuesday of this week. When they didnt show, we called and they said they seen no appointment set. Now theyre dragging their feet on coming back, and we feel manipulated and pushed around. Ive got my entire family on air mattresses now downstairs going on a month. This is the treatment we get for spending $2,000? Ive called, my wife has called, no luck. I refuse to keep putting my children through this and theyre getting ready to start soon. Ive consulted with two different private, reputable and licensed legal advisors and the next step is filing a lawsuit. To avoid troubles and missed work Id like to have this resolved with the company directly and swiftly. Please advise. The pictures attached at the bottom are of the agreement with the company, and the bug bites on my family are AFTER the treatment.

Bugs Out Pest Control is NOT a BBB Accredited Business.

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