Reviews

Review Details

• Review fromNancy B

  Date: 03/15/2025

  1 star
  So this weekend I am staying at ***************. Somebody is holding a truck something in the vacant lots next door. The building has been shaking since this morning by some engine or something. Can't believe this is allowed and imagine neighbors are annoyed.

• Review fromTosha S

  Date: 10/18/2024

  1 star
  I booked a reservation for two days at a home located in North Myrtle Beach for my daughter 16th birthday gathering. When We arrived to the property and began to bring stuff in the home and tried to turn on the front porch lights, we Noticed they were all burnt out. So as we proceeded to bring things into the home, we seen several roaches or water bugs as South Carolinians call them... However, being it was my daughter's birthday, it was already paid for. I needed time to cook as well as decorate. There was no time to get another place, so we brushed it under the rug. As we were Blowing up balloons, My oldest daughter noticed they were white dog hairs on the black balloons And I said well the owner must have a dog and left it at that. I've never been a complainer as I work in the hospitality customer service industry. Wasn't even gonna mention any of it until they sent me an email asking how my trip was so I stated those two things.. My next response from them was they're taking $400 out of my account because I had a dog locked in the bathroom, That I did not have in that home!! But they're charging me for the molding around the door that a dog scratched, And for a few balloon glue dots that they have to take down, That do not damage paint, but they're claiming they have to paint as well as get goo gone when you can simply peel them off like cheap tape lol ITRIP Has falsely accused me of having an dog in the home that I did not have as well as they're taking money out of my account for damages caused by someone else. Anyone that rents from them, make sure you fully inspect the home from top to bottom inside out Report any and everything that's wrong or they will steal money out of your account without your permission blaming everything on you!!! As another renter from North Myrtle Beach stated they are very defensive, Negligent and will find a reason to take your money..!!

  iTrip North Myrtle Beach

  Date: 10/23/2024

  We always find it to be extremely disappointing when guests fail to read anything provided to them prior to booking and prior to arrival. We also find it to be extremely unfortunate when some guests, including this one, feel like the rules dont apply to them. The cleaning manager actually cleans this home every single departure. So she's in that house every single departure cleaning. When there are things damaged or present at the departure inspection that were not at the previous departure cleaning, there's obviously only one answer as to who is responsible. Upon arriving at the home for the departure inspection and cleaning, we were initially quite disappointed to learn the paint was ripped from the ceiling from sticky goo which was also all over the floor. The ceiling will now have to be repainted. The cleaners actually had to leave and come back to finish as they had to buy Goo Gone to attempt to clean all of the spots on the floor throughout the house. The cleaners also had to pop dozens of the balloons that were left behind which is not how guests are instructed to leave the home. In addition, we make it VERY clear in our rental agreement that parties of any kind are not allowed and neither are decorations. We actually say "decorations are not allowed due to the damage they can cause to paint, and glitter/confetti are absolutely prohibited." As if that wasn't bad enough, the biggest issue, as this guest is aware but chose not to report, is that they they demolished the door and the door frame in a guest bathroom. The scratch marks are clearly evident, so if it wasn't a dog, we'd love to know how this happened. The guest has still failed to provide an answer but instead wants to argue that it wasn't a dog (but not that they didn't do it). Obviously all of this is an absolute violation of the rental agreement (we have lots of photos to back all of this up). Per that rental agreement, they left us no choice but to charge the $400. We were actually extending a lot of grace to not charge her further, given the extent of the damage and the time it took to actually complete the departure cleaning because of the mess that was left behind. Finally, it's important to note that we also have the following in the rental agreement "Tenant agrees to leave the premises and its contents in the same neat and tidy condition as Tenant found the premises to be upon move-in." We sincerely hope that this guest treats their next rental with more care and respect.

• Review fromSherry M

  Date: 07/01/2024

  1 star
  Well, after reading these reviews and the responses from iTrip North Myrtle Beach I feel reassured the way I'm feeling about this company is warranted. Irresponsible, defensive, negligent and just there to take your money! I will never do business again through an iTrip managed company ESPECIALLY iTrip North Myrtle Beach. The house we rented was dusty, broken appliances, soiled carpet, scuffed and greasy handprints on walls and mold in areas of the home. I'm using the ***** of ************ to forewarn other renters before they make the same mistake our family did. We spent $7000 for a NICE family vacation.... NOT A WEEK OF PROBLEMS

  iTrip North Myrtle Beach

  Date: 07/08/2024

  We have a A+ rating with the BBB and we're a preferred partner with **** for a reason. And yes, there's definitely a monetary pattern to those who go out of their way to leave a harmful negative review in multiple places, but that says more about those guests than us. We truly have no idea why you are still feel the need to harass and try to hurt a locally operated and family run business. As previously explained around 5-7 times now via text, email, a review response, the phone and now here, you didn't report a single cleaning issue to us while you were here. We give explicit instructions on how to reach our team via text. It's super simple. So one can reasonably imagine that it's impossible to fix that something that isn't properly reported to us. Had you reached out to us via text, we would have sent the cleaning supervisor back over to review these alleged issues. At this point, this has taken a very unnecessary nasty turn. The continual slander must stop or our attorney will absolutely be getting involved (he's already aware of this mind-blowing ridiculous situation). We hope you reach out to your next host with a little more kindness and that you actually follow their operating processes.

• Review fromDan P

  Date: 08/14/2023

  1 star
  Use another service. This company (iTrip) is defensive and incapable of accepting responsibility for poorly cleaned units. They blame their customers instead of taking responsibility. It's clear when I read all of these complaints. I've been to North Myrtle beach several times and this is the first time I've used iTrips service through VRBO. Never had any issues or complaints until this trip. They have good reviews because they ask you to contact them prior to giving the review. If you do this tyey will lock you out of the ability to give a review. Clever tactic but it will catch up with them. There are better services out there. I hope people read these reviews BEFORE booking a trip. You've been warned.

  iTrip North Myrtle Beach

  Date: 08/16/2023

  This is 100% not factual: Prior to check in, we open multiple lines of communication with each guest: Text, phone and email. We are available to provide assistance 24/7 and are happy to help. We did not hear from this guest during their stay. Had we been notified of any issues, we would have resolved them in a timely manner. Yes we absolutely ask (keyword ask) guests to notify us before they leave a bad review so that we can know what went wrong and so that we can pull guest communication records to ensure that our team responded in a timely manner for any reported issues (note that its impossible for us to prevent someone from leaving a review on Vrbo, so Im not sure where that is coming from). We also ask this at the mid-stay check in email that we send a day or two after arrival. This is another communication we sent this guest that received zero response. When he notified us after departure that he could not leave a five star review, he provided no context. We pulled our communication records and found that he did not contact us one time during the stay to report a single problem, so we were understandably very confused. When we asked him why this was, he said that it was because he didnt know he was supposed to text. Yet we noted to text for us any issues in multiple places including the check in instructions, the front of the envelope that contained his keys, the condos welcome book and the midstay check in email that was previously mentioned. A quick text would have resulted in our maintenance team contacting the cleaning supervisor. She would have returned and addressed any issues while he was out enjoying his vacation. He even complained post-stay about the number of umbrellas and people on the beach if thats any indication of what were dealing with here. Having said all of this, we apologized for any issues encountered within the condo itself, and reiterated that we wish we would have heard from him so that we could have helped. Our cleaners are human and absolutely make mistakes from time to time, especially in the busy season. However, we cant fix what we dont know about. We always want our guests to have the best experience with us which is why we overshare our contact information.

• Review fromJustin W

  Date: 10/19/2022

  1 star
  We booked a week vacation with a home managed by iTrip North Myrtle Beach. This is our 5th year of going to the Myrtle Beach in the fall, and by far our worst experience with a management company. We rented a home at the North Beach Resort for October 1-7. Knowing that hurricane season is in the fall, we booked the trip and made sure to purchase insurance, should the need arise. The hurricane did hit on Friday, the day before our arrival. Since we live 7 hours away and do not know the process of cleaning up after a hurricane, we contacted iTrip the day before our arrival and the morning of. We were assured that the home was in good condition, electricity was on and POOLS were working, only to arrive that afternoon and be told the pools were closed. When we contacted iTrip, we were never given an apology, but simply a, "we should have known the day after a hurricane, the pools would be closed." They continued to place the blame on us, offering a full refund at 7:00 pm on the day of arrival, but only if we left that evening. After 7 hours in the car with 4 young children and no place to go, that was not an option. As stated in a previous review, the company does not answer their phones, but will only respond through text messages and emails. They, along with ******* advertised for a complimentary ticket for a daily activity. When confronted with our concerns, iTrip forwarded the email and ******* went above and beyond to make it right, while iTrip continued to belittle us as customers and never once attempting to apologize for the inconvenience or the fact that they were misleading. They then went onto state that we were the only customers who had complained about the pools and their service, however, interacting with other vacationers at the resort, we learned otherwise. They have stated they will negate any complaints, and I fully expect they will, because they take no fault. Unfortunately, treating customers with respect is not a priority in their business.

  iTrip North Myrtle Beach

  Date: 11/01/2022

  We'll start by saying we do answer the phone and one of the owners did speak with this guest. However, once we're spoken to in such a nasty manner, including being called liars and our integrity questioned, there's really nothing more to discuss on the phone. We offered a refund after arrival because it was clear that no matter what we did these guests were not going to be happy, even though they sent a text after arrival mentioning how nice the house was and how it would "serve their family well." We had no way of knowing at 6am the day after a hurricane the condition of the pool complex as we don't manage that. However, we reached out a little later to our contact at the resort and he told us he expected at least the indoor part to be open later that day. Obviously that's not the case now but that is what we were told and they was all we had to go on at the time. Having said that, we knew without a doubt that the house they rented was just fine and had electricity as that was our main focus. Considering we just took a direct hit from a hurricane we would expect a little grace and understanding. We received that from ALL other guests except for this group. We were completely sold out for all properties at North Beach and not one other person brought up the pool complex being out of commission during their stay. They had reasonable expectations as they just wanted to make sure their rental was intact and had electricity (especially since the weather was beautiful!). As it's already been explained to these guests, the issue with the fishing charter was an innocent mistake on ********** side, not ours. We encouraged them, as soon as this was brought to our attention, that perhaps next time they encounter something like this, a simple message letting the company know they were having an issue and needed assistance instead of being accusatory would result in a lot less frustration. Regardless, it was an easy fix and ******* was able to get this group scheduled with free tickets.
  We have very rarely experienced the venom and negativity that we did from these guests especially given the two things they had issues with were out of our control. We appreciate all guests spending their hard earned money and valuable time with us, but that doesn't mean that said guests get to treat us and our family owned business in such a disrespectful and frankly unwarranted manner, especially when we've done nothing wrong.

  Justin W

  Date: 11/02/2022

  I appreciate that the company has taken the time to respond, however, we have no interest in spending time defending a stance there is no need to defend. We find comfort in knowing we have done our part to make other families aware of our experience, and hopefully save them from spending their hard earned money unwisely. We have nothing to gain by posting an honest review, but it is our hope that one day the company will learn to take responsibility for their errors, learn to apologize and treat their clients with honesty and respect.

• Review fromJessica H

  Date: 08/30/2022

  1 star
  Would just like to say that I am extremely disappointed with our rental for this week (July 17-24, 2021). We have rented Unit **** Ambassador Villas in North Myrtle Beach, SC. This unit cost us $7600 for the week. It is nothing like what is pictured. The front door was ajar and unlocked when we arrived. The linen was not taken by the cleaning service and dishes were still in the dishwasher. The windows and sliding glass doors are filthy and it is difficult to see outside. The balcony furniture is broken and uncomfortable. The furniture inside the unit is also torn up and very worn. There are numerous patched holes in the walls throughout the unit and the place is in dire need of fresh paint. The community "pool" water is filthy and below level. This "pool" is only big enough for one family at best, and is definitely not meant to be a shared, community space. The kitchen cabinets are missing drawer pulls and get stuck easily. For the price of this unit I expected far better quality than what was received. I feel this listing is falsely advertised and if you all continue to rent it out, renovations are a must or update your photos to more accurately depict what renters are getting!!

  iTrip North Myrtle Beach

  Date: 07/29/2021

  After reviewing your stay with our North Myrtle Beach franchisee, this is what we understand: In regards to the linens, the cleaners sometimes bag the dirty linens to get out as soon as possible and someone else from their team comes and picks up the bagged linens. In this case, the guest made it to the property before the other part of the cleaning team made it to pick up the bag. We do apologize for this inconvenience. Regarding the dishwasher having CLEAN dishes in it upon arrival, this is very normal anytime of year but especially during the summer. As the guest noticed in her check-out instructions, we ask the previous guest to run the dishwasher before they leave. Sometimes that doesn't happen and the cleaners are forced to clean the dishes and run the dishwasher. If the dishwasher hasn't completed its cycle before they're done cleaning, they definitely don't wait around and hold up the next guest checking in. The property owner is aware that SOME of the furniture needs to be replaced. The indoor furniture has been ordered for several months, but as I'm sure you're aware, getting anything in a timely manner just isn't happening because of Covid-related supply chain issues. The balcony chairs have actually already been replaced. Due to its size (it's a 7 bedroom condo that sleeps 18!), it does experience a lot of wear and tear, especially this time of year. We actually just painted it a couple of months ago, but it already needs another paint job that just cannot be done until the season is over, as it's fully booked. In regards to the pool, we clearly show a picture in the listing so that guests see it prior to booking. Thank you for the feedback and we hope you will give us another opportunity to serve you and your family.